難民問題是一個國際性問題，難民是指居住在自己國籍國家以外，無法或不願返國的個人，由於種族、宗教、國籍、特定社會成員身分，或政治立場遭迫害而有所恐懼。由於難民對移入國造成政治、經濟、文化、社會、教育、安全等方面的衝擊，政府必須規劃難民政策並制定相關法規來因應難民問題。加拿大每年收容難民約25,000人，約收容世界上難民的10%，加拿大在2002年制定「移民及難民保護法」等法規，建立了完整的難民政策，並與聯合國難民署及國際移民組織等單位進行合作，共同協力來解決難民的安置問題。加拿大落實人權治國理念，積極參與國際事務，實質進行難民庇護措施，政府與民間共同合作提供難民保護及協助，並因時制宜的對其難民政策進行調整，以利其國家未來發展。本文以加拿大的難民歷史沿革之架構出發，就加拿大難民政策發展歷程、接納難民現況及難民政策實踐及改革措施作一整理，文末筆者以其研究發現提出建議及結論。 / Refugee problem was recognized as an international issue. The term of “refugee” has been perceived as people who face systematic discrimination on the bases of ethnicity, religion, nationality, and membership in a specific social group with “fear of persecution”. The problem of refugee has fostered an intense debate regarding what changes of political, economic, cultural, educational and secure environments are necessary in refugee-receiving countries to provide effective solutions. In Canada, there are about 25,000 people entered to seek asylum every year – with approximately 10% of all refugees worldwide. In order to deal with refugees’ settlement issues, Immigration and Refugee Protection Act came into effect in 2002. In addition, the Canadian government's effort in cooperating with UNHCR and IOM enables refugees to stay in safety. The dissertation presents historical overview of issues of refugees and provides critical review and discussion on refugee policies in Canada. In the end, the author proposed her personal conclusion and suggestion through the research.

國際社會目前面臨如何減少全世界難民數量的問題，同時也面臨許多難民帶來的問題。為了要使國際社會的難民問題得到緩解，越來越多的國際人道救援機構在難民問題相當嚴重的區域，進行著人道救援行動，期望能改善大多數難民的生活狀況，並在許多方面給予難民支援，最終目標希望能根本減少全世界的難民數目，或是讓難民也能正常生活。 剛果民主共和國正是目前國際人道救援行動的主要目標之一，因為剛果民主共和國的鄰國多為長期內戰衝突的國家，因此有大量的難民逃至剛果民主共和國境內。再加上剛果民主共和國內部的種族衝突也在大國因為自身國家利益考量，未能及時阻止衝突蔓延的情況下，剛果民主共和國內戰也延續了十年，造成剛果民主共和國政府自身難保，而境內的難民問題亦日趨嚴重。 為協助剛果民主共和國政府處理相關的難民問題，國際人道救援行動投入大量人力與物力安頓難民的生活，並協助逃往國外的難民回到剛果民主共和國境內。在聯合國安理會的維和部隊，以及國際人道救援機構，如聯合國難民署與人權觀察等組織的協助之下，受到剛果民主共和國內戰衝突的難民，皆逐漸在剛果民主共和國境內衝突趨緩之際，重新回到家園或原居住地生活。而藉著國際人道機構對於剛果民主共和國難民的救援行動，也發現國際人道救援救援網絡漸形完整，因而一方面讓許多原本隱而不顯的人道危機，得到更多外界的關心與幫助，使國際人道救援行動能更加順利，快速改善當地的難民處境，另外一方面則也顯現出國際人道救援機構在難民問題上的重要地位。 / International society now is facing the difficulties of how to reduce the number of refugees and also the problems that caused by refugees. To help the refugees, more and more international humanitarian aid agencies conducting the humanitarian aid operations in the conflict zones. Their operations are to ameliorate the conditions of refugee’s life and the most important thing is help them repatriated to their homeland. The bloody conflict in Democratic Republic of Congo (DRC) made the international humanitarian aid agencies aware that the government of DRC had no ability to manage the influx of the refugees from neighbors. So the humanitarian aid agencies spend lots of energy to help the refugees from DRC or in DRC to be repatriated or to help them integrate with locals. On the aid operations that international humanitarian aid agencies did to the refugees in DRC, we found that the network of international humanitarian aid becomes more and more complete. Those operations helped gather more attention from publics, so we can avoid the humanitarian crisis in the future or make the refugee’s situations better. And the importance of international humanitarian aid agencies is also evident in the case of refugee problem in DRC.