探討目睹兒童之社會工作處遇模式的目的在於： 一、 瞭解國內針對目睹兒童的處遇服務現況，包含評量的方法與內容、處遇目標、處遇方法與內容、理論依據、處遇評估等。 二、 探究社會工作者提供目睹兒童處遇服務時，本身的處遇價值與原則、工作者的角色與功能。 三、提供目睹兒童的處遇現況與社會工作者處遇之建言。 研究者採用質化研究之方法，以個別深度訪談法蒐集資料，總共訪談四個民間社福機構的五位目睹兒童社工。研究發現可分為兩大要點： 一、目睹兒童社工主要是以生態系統觀點作為評量方式與內容的基礎。 二、目睹兒童的社會工作處遇模式共有五種：優勢復元模式、社會支持網絡聯繫模式、創傷輔導模式、家庭支持模式、以及研究者認為最佳的綜融模式。 研究者根據研究發現，分別提出法令與政策、實務工作與機構之建言： 一、法令與政策 (一)目睹兒童須長期且精深的協助 (二)拓展目睹兒童的資源 (三)規劃初級與二級預防的目睹兒童處遇策略 二、實務工作 (一)關懷目睹兒童：發展間接的行動倡議，以及促進直接服務的成長 (二)目睹兒童的社會工作處遇模式：資源整合；婦保社工與目睹兒童社工的合作；目睹兒童處遇服務的成效評估之方法 三、機構：培養社工與施暴者一同工作的技巧 / The study is to investigate the social work treatment model in witnessed children. As far as the study is concerned, there are 4 goals the research would like to explore: 1.To understand the social work treatment in witnessed children, including the assessment method and content, treatment goal, treatment method and content, treatment theory, and treatment evaluation. 2.To explore the characters of social workers, including their values, principles, roles and functions. 3.To propose suggestions for the social work treatment of witnessed children services. The study employed qualitative method of in-depth interview to collect data; furthermore, applying semi-structured interviewing method to gather data. All information were from 4 participants who came from 5 different social welfare institutions. The major findings were divided into two parts as below: 1.The social workers of witnessed children is based on eco-system for assessment. 2.The social work model in witnessed children includes strength recovery model, social support network association model, trauma counseling model, family support model, and comprehensive model which researcher believes the best model based on the finding of this study. According to the findings, the researcher proposed below suggestions from “law and policies” and “practical work”: 1. Law and policies (1)Provide long-term and extensive treatment assistance. (2)Expand the resources of witnessed children. (3)Develop the primary prevention and second prevention. 2. Practical work (1)Care about witnessed children: advocating the concept of witnessed children, and encouraging the development of practical services. (2)The social work treatment model in witnessed children: resources integration; the cooperation of female social workers and social workers of witnessed children; Develop the method of how to evaluate treatment. 3. Institution: Develop the method which enables social workers to work with perpetrators.

以家庭暴力或親密關係暴力為主題的相關文獻相當豐富，但關於互為相對人案件的探究仍屬少數，因此，本研究以互為相對人案件的處遇模式為題，希望能更加瞭解互為相對人案件的情況，以及整理出社會工作者在提供服務的過程中會運用到哪些資源，以及透過哪些服務方式滿足互為相對人個案的需求。本研究採半結構式訪談，訪談了八位分別在被害人服務單位以及相對人方案任職的社會工作者。研究結果如下： 社會工作者在提供互為相對人案件服務時所面臨的價值議題包含： 1.互為相對人案件的樣貌差異：社會工作者必須面對互為相對人案件中的兩造，在權力彼此抗衡下所呈現出的樣貌，包含「被害人不再弱勢；相對人不再強權」以及許多「工具性的通報進案」。 2.相對人社工角色的衝突：受訪的相對人方案社工在以被害人為服務主體的家暴體制之下，在提供互為相對人案件服務時必須面對的便是與被害人體制的衝撞，以及「要以誰為案主」的價值選擇議題。 在提供互為相對人案件服務時所運用的處遇觀點則包含 1.選擇能夠接受的處遇觀點：受訪社工在提供互為相對人案件服務的過程中，最常以女性主義觀點、優勢觀點以及系統觀點等三個處遇觀點作為提供服務的依歸。 2.服務方向：整理出社會工作者在提供互為相對人案件的服務過程中包含了六個面向，包含釐清哪方為相對人、保持中立超然立場、評估的面向依對象而異、促進兩造達成共識、轉介相對人服務以及夫妻協談，每一個面向都是受訪者在提供互為相對人案件服務時所會運用到的。 最後，研究者結合上述研究結果以及受訪社會工作者的建議，在最後提出本研究的限制與建議，提供實務工作者、政策制定者以及未來研究者參考。 / Since past till today, there has a great number of family violence or intimate violence literature and analyses, but mutual violence. Consequently, this research is studying with the intervention model for couples with mutual violence, in order to much more understood the situation of mutual violence cases, and sort out how social workers use resources or service model to meet service user’s need. This research interviewed 8 social workers via semi-structured interview, who were worked in victim service organizations or batterer programs. The results are as follows: The issue about personal value will be met when social workers provide mutual violence cases services include: 1.The different pattern between mutual violence cases: social workers need to face the both side of mutual cases, and have to figure out the pattern of power contention. These conditions includes ” victim no more weakness and batterer no more powerful” and a lot of “ instrumental purpose report”. 2.The conflict of batterer social worker’s role: under the family violence system, the batterer program social workers need to fight with the victim system, and deal with the issue of “who should be the service user?” The intervention perspective including: 1.Choose an intervention perspective can be accepted: Feminist perspective, Strength perspective and System perspective are the most often used in mutual violence service process. 2.The service orientations: clarify who should be the batterer, maintain neutrality, different service user with different evaluation, promote the consensus between both side of service users, referral to batterer program services and couple counceling. These six orientations were applied in social workers provide mutual violence cases services process. At last, this research lists out the limitations of the study, and provide some suggestions which are according to all of the results and social workers’ advises to social workers, policy maker and researcher in the future.