摘 要 系統滿意度與接受度一直是資管學者所探討的研究主題之一，過去有許多學者是從許多不同的角度來進行研究，有些學者是從使用者態度與信念的角度來探討系統接受度，有些學者是從任務/科技配合的角度來探討系統的接受度與任務績效的關係，也有些學者發現群體之間的互動以及群體與系統間的互動才是影響系統成效的重要因素。 資訊系統的人機互動一直是資管領域重要的研究議題，雖然過去已經有許多的研究在於資訊系統的人機互動上，然而對於遠距教學系統的互動卻較為缺乏。由於過去的研究很少以遠距學習的群體特性對系統運作所產生的影響進行深度探討，故本研究是以群體互動的觀點，來探討群體使用者對於系統的運用過程，以及對於系統的接受度與滿意度的研究。 本研究是以適應性結構化理論的觀點，來探討群體使用者對於遠距教學系統運用的影響。適應性結構化理論指出了群體的成果並不是直接從科技或任務而來的，而是反映到這個群體是如何運用科技與相關資源後的結果。本研究以政大以及交大的遠距教學系統為其研究標的，並以參與遠距學習的學生作為問卷發放之對象，共有398份問卷資料以為分析與驗證本研究之模型。研究結果發現，除了老師的教學技巧對於遠距教學系統運用並沒有顯示出正面的影響關係之外，本研究的其他構面如科技、老師、學生以及課程等構面的相關因素都有正面的影響關係。 關鍵字：遠距教學系統、系統滿意度、適應性結構化理論、系統運用過程 / Abstract System acceptance and satisfaction is one of important issues in MIS field. Many researchers use different perspectives to study system acceptance and satisfaction. Some researchers use user’s attitude and belief to discuss system acceptance, others use task/technology perspective to discuss the relationship between system acceptance and task performance. Some scholars found system appropriation processes between users and technology is the most important factor. Man machine interaction is an important topic in MIS field. Though many researches have done in information system interaction, the interaction in distance learning system still lack of study. Few researches focus on the impact of learning group’s characteristics to system appropriations. Our research use the perspective of group interaction to depicts system appropriation and system outcomes. In the research, we based on Adaptive Structuration Theory to form our research model. Adaptive Structuration Theory points out that the system outcomes does not come directly from task or technology, it reflects how group users appropriate the system. The target systems in our research are the distance learning systems in National ChengChi University and National Chiao-Tung University. Survey data gathered from 398 students were used to test our model. The results shows that except teacher’s teaching skill, all other dimensions include technology, learner, and course are all positively affect system appropriation. Results provided substantial support for the propositions that technology and group structure will affect system use and system satisfaction. Keywords: distance learning system, system satisfaction, adaptive structuration theory, system appropriation processes

網際網路的蓬勃發展，造成資訊快速成長。身處在全面數位化的時代中，知識爆炸與淘汰速度加快，人民唯有不斷的學習才能適應知識的革新，才不會被時代所淘汰。 網路學習是最佳終身學習途徑，透過網路學習，不但能提昇學習者的學習動機與專業能力，且能培養終身學習者學習將理論與實務結合的問題解決能力、資訊的搜尋、整合與應用能力。遠距學習、網路學習成為廿一世紀知識經濟知識工作者不可或缺的全方位學習策略。 本研究為瞭解國家圖書館遠距教學實施現況及國家圖書館遠距教學系統中圖書資訊學課程使用者意見，以文獻分析及問卷調查的方法對國家圖書館遠距教學系統使用者基本背景資料、網頁設計、課程設計、教學系統功能、課程需求等做一問卷調查。歸納研究結果重點如下：（1）圖書館應用遠距教學系統推展終身學習、個人化服務等功能值得肯定；（2）英美國家圖書館遠距教學服務發展模式可供國內發展參考；（3）我國國家圖書館遠距教學圖書資訊學課程頗具發展潛力；（4）資訊科技與網際網路對遠距教學服務發展深具影響力；（5）學員對國家圖書館遠距學園課程需求非常期盼，希望課程多元化；（6）學員對國家圖書館遠距教學服務大都持滿意態度；（7）頻寬不足是實施網路遠距教學一大障礙；（8）國家圖書館遠距教學有關課程影音講解與課程網頁內容不同步，網頁畫面連結不穩定，影響學習效果。 根據研究結果，本研究提出八項建議：（1）國家圖書館遠距課程內容宜加深加廣；（2）國家圖書館遠距教學系統宜善用數位典藏內容，發展數位內容教材庫；（3）國家圖書館遠距教學系統宜加強課程互動與學習社群經營；（4）國家圖書館遠距教學宜加強遠距教學系統之維護與更新；（5）國家圖書館遠距教學服務宜加強推廣與宣導；（6）國家圖書館遠距教學系統宜發行遠距教學電子報；（7）國家圖書館遠距教學系統宜與專業學會合作發展網路教學方式研習課程；（8）國家圖書館遠距教學系統宜建立學習認證機制，頒予學習證書、學分、學位等以提高學習誘因。 / The Internet has been prosperous and the quantity of information has been increased rapidly. The accumulation of knowledge is so fast and the information is out-of-date so quickly. Only by learning can people keep up with the innovation of knowledge in the digitized age. E-Learning is the best way for lifelong learning. E-Learning can facilitate motivation of learning and professional ability. Meanwhile, e-learning can enhance the ability of searching, integrating and applying of information. E-Learning is a good strategy of learning for a knowledge worker in knowledge economy society. This study is carried out to understand that National Central Library’s Distance e-Learning System state-of-the-art and the learners’ opinions of library and information science courses in that system. This study uses literature review and questionnaire survey of the basic background information, homepage design, course design, function of system and the demand of learners. The results of the study are as follows ：（1）Library uses of the e-learning system to promote lifelong learning, personalized services etc. are confirmed.（2）The local library can learn the experience from the United Kingdom and America in the development module of e-learning. （3）Library and information science courses have potential development.（4） E-Learning service is under the influence of information technology and Internet. （5）The demand of e-learning courses is diversified. （6）Most learners are satisfied with the National Central Library’s e-learning service. （7）The insufficient bandwidth of the connection will be an obstacle of Web-Based Instruction.（8）The learning efficiency will be affected by asynchronous pace of courses’ video instruction and the appearance of content，and unstable linkage of web pages will also impact the efficiency. According to the result of the study, there are eight suggestions ：First, contents and scope of e-learning courses are broadened. Second, teachers can use digitized contents to create digital teaching materials. Third, the interaction of courses and the learning community management demand improvements. Fourth, maintenance of the Distance e-Learning System needs to be emphasized. Fifth, the promotion of the distance e-learning service is necessary. Sixth, the issue of e-learning electronic newsletter is suggested. Seventh, cooperative production of e-learning courses with professional associations is recommended. Finally, establishing an authentication mechanism and giving certificate，credit hour, or academic degree of e-learning will increase the motivation of learners.