近年來，電子商務飛速發展，已取得長足進步。電子商務可以高效利用有限資源，加快商業週期循環，節省時間、降低成本、提高利潤和增強企業競爭力，並以傳統經營方式所無法比擬的優點受到全球關注。因此，電子商務給企業所帶來的影響是非常重要且值得探討。 在電子商務貿易模式中，信息的高效傳遞成為平台上賣方增強競爭力的重要手段。但是過去鮮少有研究以信號理論觀點，切入探討B2B交易平台上賣方信號對買方之吸引力，以及鮮少有研究探討其中是否有其他變數可能會增加或削弱兩者之間的關係。因此本研究旨在探討賣方採用的信號與買方聯繫賣方之可能性的關係，並以企業外部市場化發展程度因素作為干擾變數。 本文共蒐集167家中小企業信息作為研究對象，並以階層回歸作為分析方法，進一步釐清賣方所採用的信號與買方聯繫賣方之可能性之間的關係，並以企業外部市場化發展程度作為干擾變數，研究外部環境情況是否會強化賣方所採用的信號與買方聯繫賣方之可能性之間的關係，補充過去文獻鮮少探討之觀點。冀望本研究結果能為平台賣方之決策者在考慮如何運營，提供一些參考與建議。

電子商務近年來快速發展，並徹底改變了商業環境。電子商務能為企業帶來諸多好處，例如：降低交易成本、增加營收、改善流程等等，這些好處使得透過電子商務進行商業活動已經成為不可避免的趨勢了。在眾多電子商務工具中，又以B2B電子商務平台的重要性為最高，因為B2B電子商務平台扮演著媒合全球買家與賣家的腳色，並且創造了非常龐大的交易量。 近年來，探究電子商務的文獻愈趨增加，然而多從科技角度切入探討，較少由策略管理面著手；此外，在主題選擇上，大多為影響採用電子商務與否、以及轉為進階使用兩方面原因和結果，對於採用速度的差異鮮少有文獻加以琢磨；在研究樣本選定上，又以單一國家、已開發國家為多，然而開發中國家近年來的興起、電子商務市場發展潛能卻是不可忽略的；最後則是在探討的變數部分，環境相關議題，尤以制度和文化兩方面為最重要，但卻少有文獻詳細談討。因此本文從策略管理角度著手，並以新興市場和B2B電子商務平台為主軸，探究企業採納B2B電子商務平台速度快慢之原因，以及不同採用速度對於績效是否有不同影響。 本文以216間有採用全球最大B2B電子商務平台阿里巴巴的中國大陸中小企業為研究對象，並以科技、組織、環境的架構來建設模型，最後以路徑分析的量化方法檢視所建構之模型適配度、以及變數間的因果關係。 研究結果顯示，在科技與組織兩個構面中，企業若擁有較少的科技能力、或管理經驗與能力相對較低，反而會更快採用B2B電子商務平台，因為這些企業將沒有多餘人力和技術自行架設網站，同時也缺乏現有行銷通路而轉向採用成本相對較低之B2B電子商務平台，反之，則相對會訴諸現有的行銷管道、或出現科技排擠效果。在環境構面中，企業若位處於國內制度發展較佳的省份，也會因為競爭加劇、提升溝通能力等原因，傾向快速採用B2B平台。最後也發現早期採用B2B電子商務平台，能在短期刺激銷售額提升、並透過內部流程改善降低成本，而使成長率提升。 / With e-commerce, the whole business environment has been fundamentally changed. It has become an inevitable trend that enterprises conduct businesses through e-commerce because it brings benefits as reducing transaction costs or generating new revenues. Among all e-commerce, the importance of B2B e-market is the most significant due to its role as the ”hub” for both buyers and sellers and the huge trade volume it has made. There is growing number of studies on e-commerce related issues. It is found that most literatures are conducted from the perspective of IT innovations, while rather few are discussed from strategic management domain. As for the topics, there are lots of literatures on the drives of pre- or post e-commerce adoption, while few on how rapidly enterprises may adopt e-commerce. Examining the countries of studies, most are conducted on one single developed country. Studies on developing markets call for more research. As for factors incorporated in studies, the environmental factors are often neglected. As a result, this study bridges these gaps and makes discussion on the drives and performance outcomes of the speed of B2B e-markets adoption. 216 samples of Chinese enterprises are selected from the biggest e-markets in the world, Alibaba.com. The TOE framework is used to construct the model and path analysis is adopted to examine the relationships. The results show that with less technology capability and managerial competence, firms tend to adopt e-commerce more rapidly due to lack of existing websites or marketing channel. It also shows that with higher development in domestic institutional environment, firms are likely to adopt B2B e-market earlier due to reasons of better communication or competition. Last, firms tend to benefit from early adoption of B2B e-markets in the short term due to improvement in internal processes, increasing sales or cost reduction.

台灣B2C電子商務市場無疑已經突顯出越來越大的商機。在網際網路的世界裡，E-commerce平台的演進、社群網路的興起、智慧行動裝置及移動科技的出現帶給B2C電子商務平台的影響，及如何運用於紡織產業，是本研究的主要研究項目。 傳統紡織業市場中，布料商有群聚效應，雖然商家眾多，但市場規模太小、且涵蓋率過低。擺設空間有限，布料、產品種類繁雜，無法將所有產品上架，而且生產布料屬大量標準化規模生產，客製化的空間有限，容易產生大量存貨。因此，布料商和消費者之間產生許多資訊不對稱，消費者的需求往往未能被滿足。經由五力分析、電子商務、價值鏈管理、STP理論等文獻探討，以及紡織產業電子化、供應鏈管理實施情況之資料蒐集分析中，了解紡織產業電子化上下游合作廠商配合情形。 本研究提出紡織產業價值鏈管理B2C電子商務平台之構想，闡述B2C平台架構、內涵及功能、推動策略等。同時，以Hyperbola作為個案研究的對象，探討公司過去經營概況、市場地位，現有的B2B平台、以及顧客服務系統，對企業在B2C電子商務平台下之運作情形。分析發現B2C平台能簡化多對多的資訊連結，增加與下游品牌商及終端消費者的溝通，並有利於提供全球化的客戶服務、加速企業在市場中的反應能力。唯有綜合佈局，全面提升競爭力，才能突出重圍，再創台灣紡織產業新一波高峰。 / Taiwan's B2C e-commerce market has undoubtedly highlighted the growing business opportunities. In the world of Internet, E-commerce platform evolution, the increase rate of social networking, mobile devices, and smart phone technology to brings the impact of B2C e-commerce platform, and how used in the textile industry, is the main focus of this study. In the traditional textile market, the fabric suppliers have cluster effect, although many businesses, but the market is too small, and the coverage is too low. Display space is limited, fabrics, products include a wide variety, not all products can go into the market, and production of fabric is a large-scale standardized production with limited space for customized work, which can cause a large qty of leftover storage. Therefore, much misunderstanding and communication between fabric supplier and customers would occur, hence the needs of the customers cannot be satisfied. Through the five forces model, e-commerce, value chain management, STP theory literature review, and digitized textile industry, supply chain management implementation of data collection analysis, brings to understand how digitized textile industries in both upstream and downstream co operation together with the relevant vendors. This study proposes the textile industry value chain management concept of B2C e-commerce platform to explain the B2C platform architecture, content and function, and promote strategies. Meanwhile, the object of Hyperbola as a case study to explore the company's past operating profile, market position, the existing B2B platform, and customer service systems, B2C e-commerce platform for enterprises operating under the mentioned circumstances. B2C platform to simplify the analysis found many to many links to information, increase with the downstream end consumer brands and communication, and facilitate the provision of global customer service, accelerate enterprise in the market response. Only with comprehensive layout, enhancing competitiveness one can be ‘out-the-box’, thus a new peak of Taiwan's textile industry appears.

從1980年代開始，台灣的食安事件頻傳，各種食安問題讓民眾更重視自己的飲食議題。而在食安問題中，背後牽涉到相當複雜的原因，而對消費者而言，在生產者與消費者間如何建立信任就是最直接的議題，通路即是關鍵的角色。 農產銷售的通路相當多樣，尤其以電子商務為未來的趨勢，因此本研究即以農產電商平台為個案。 採用訪談法與觀察法的方式，去整理電商平台的運作活動，再分析其是如何影響信任的構面，並建立與消費者之間的信任關係。 平台與消費者建立信任關係的過程，初期必須透過平台的易讀性與易用性，把握第一印象的好感度，並透過各種跨界的行銷與通路管道，來擴大與消費者互動的範圍；長期而言，透過產品與服務上的穩定性與一致性來維持品質，並在企業的內外，實現對消費者、生產者、供應商甚至是公司內部員工們的承諾，貫徹平台的價值，更是建立長遠信任關係的關鍵，讓消費者能產生黏著與回購。 / Started from 1980s, there are many problem of food safety, so that people pay more attention to their own food issues. There are very complex reasons, behinded food safty issue. For consumers, how to build trust between producers and consumers is the most important and immediate issue. Agricultural marketing channels are quite diverse, especially of e-commerce, which is the trend in the future. Using agricultural e-business platform as an example, this paper will use interview method, observational Method to analyze that how operational activities of platform affect aspects of trust, as well as how to build trust relationship between platform and customers. In the progress of building trust relationship with customers, platform should make a reliable first impression by readability and ease-of-use in initial stage, and increase the exposure rate and online to offline trading, in order to expand reaction range of customers. In long term, platform should maintain quality of products and service by stability and consistency, and make good on the promise of stakeholders. These are the key to establish long-term trust relationship, and effect adhesion and repurchase rates.