Although emotional labour has been studied extensively among work populations such as doctors, detectives and adventure tourism guides, there has been no known research on the psychology of actors and acting within an emotional labour framework. This investigation had two purposes. The first was to extend what is currently known about two emotional labour strategies: surface acting, the regulation of observable expressions of emotions, and deep acting, the regulation of felt emotions, to include actual actors. The dependent variables used in this study were job and life satisfaction. The second purpose was to examine whether having a sense of community moderated the relationship between surface acting, deep acting and the dependent variables. Responses from 89 professional, amateur and community theatre actors were analysed. Pearson’s correlation coefficients showed a significant relationship between surface acting and the dependent variables. Hierarchical regression results showed a significant moderation effect for sense of community on the relationship between deep acting and life satisfaction. Implications, limitations, and directions for future research are discussed.

Eleven male and 10 female freelance production workers were interviewed about their experiences of life within the New Zealand film industry. Respondents’ accounts contrast sharply with glamorous images of the industry portrayed in the media. Respondents enjoyed the creative challenges, camaraderie, excitement, and intensity of their working lives and identified strongly with their work. However, they also experienced continual financial insecurity, unpredictable and demoralising periods of unemployment, and recurrent problems maintaining a reasonable work-life balance. Many of the older respondents cited these factors as their main reason for attempting to find work outside the industry. Female production workers appeared to pay a particularly high price for their involvement in the industry and often sacrificed other areas of their lives for their careers. Women frequently compensated for this imbalance by becoming even more career focussed, thus compounding the problems in non-work areas of their lives. Respondents’ accounts are interpreted in relation to current structural conditions, working practices, and power imbalances within the New Zealand film industry. It is argued that freelance production workers’ complex psychological relationship with their work is simultaneously a product of their work environment and helps to perpetuate industry conditions which disadvantage the workforce.

A manualised cognitive behavioural therapy (CBT) programme was culturally adapted for use with adult Maori clients with depression who were receiving treatment from Te Whare Marie, a Maori Mental Health service that covers the greater Wellington region. The manual was developed in consultation with local and international literature pertaining to CBT with minority groups and the recommendations of an advisory team. The treatment programme integrated significant Maori concepts with the traditional strategies associated with CBT. The intervention was trialled with 16 Maori clients from Te Whare Marie with a primary diagnosis of depression. Case study and group analysis indicated that the adapted intervention was effective in reducing depressive symptomatology and negative cognition, and increasing general wellbeing in four culturally relevant dimensions. Differences between pre- and post- treatment scores were statistically significant in each of these areas. The intervention did not have a significant impact on the construct of cultural identity. Participants expressed high levels of satisfaction with the treatment, and in general the adaptations were positively received. Treatment was characterised by particularly low dropout rates with 15 of the 16 participants attending seven or more sessions. These results were discussed with reference to their implications for effective delivery of clinical service delivery to Maori consumers of mental health services in New Zealand.

The primary aim of the present study was to evaluate the effectiveness of the intervention provided by Massey University Concussion Clinic for individuals following Mild Traumatic Brain Injury (MTBI). Concussion Clinics were set up across New Zealand to provide early intervention and assessment for individuals with MTBI to prevent long term complaints. Treatment outcomes at these clinics have not been empirically examined before. The current study compared the levels of post concussion symptoms, anxiety, depression, and psychosocial functioning between an intervention and a control group using a quasi-experimental design. In addition, reasons for nonattendance to the clinic, and participants’ perceptions of their recovery were also explored. The main outcome measures used were the Rivermead Postconcussion Symptoms Questionnaire, the Hospital Anxiety and Depression Scale, and the Sydney Psychosocial Reintegration Scale-2. Outcomes were initially assessed soon after injury or referral to the clinic and then three months later. Participants were recruited from the Palmerston North Hospital Emergency Department and the Massey University Concussion Clinic. With 20 participants in the intervention group and 15 in the control group, the main results showed that the Concussion Clinic intervention significantly decreased the level of anxiety and depression reported by participants in the intervention group over the control group. Greater improvements in post concussion symptoms and psychosocial functioning were also indicated in the intervention group. Additional findings suggest difficulty with transportation as a reason for nonattendance, which could be a potential barrier to recovery. Furthermore, participants highlighted the benefits of attending the service and its role in their recovery. Important issues relating to the referral processes were also identified. Findings of the current study suggest that the Concussion Clinic intervention is effective in improving recovery for those accessing the service. Nevertheless, these results must be interpreted with caution due to the small sample size. Further research is warranted to examine the effectiveness of the Concussion Clinics with larger samples, and the current study may serve as a valuable pilot for these future investigations.

In this thesis, Stroop task performance was investigated (using behavioural, electrophysiological and functional magnetic resonance imaging (fMRI) techniques) in late and proficient adult bilinguals currently living in the second language (L2) environment. Monolingual participants, matched for age and handedness, were recruited as controls. The Stroop colour-word task was considered an appropriate tool to test the general hypothesis that bilingualism might influence executive or cognitive control processes. In Study One, a dual-task paradigm was used for assessing the lateralisation of language functions (given the linguistic nature of the Stroop paradigm used here) in the bilinguals (Macedonian-English/M-E). Bilinguals showed a more bilateral hemispheric involvement, for both languages, compared to monolinguals. These findings also provided supporting evidence for the hypothesis of greater right-hemispheric involvement for language in bilinguals. In Study Two, two behavioural Stroop task paradigms (manual and verbal) were used in order to assess the magnitude of the Stroop effect between the groups. Bilinguals (M-E, German-English/G-E) showed a trend of smaller interference scores across both languages compared to monolinguals. In Study Three, manual Stroop task performance with concurrent electroencephalograph (EEG) recording revealed that bilinguals had temporal shifts in the N400 component (of about 30-40 ms) for the interference comparison for both languages compared to monolinguals. Also, relative to monolinguals, M-E bilinguals (for both L1 and L2) and G-E bilinguals (for L2) had fewer electrodes over frontal and central sites with a significant amplitude difference in the interference comparison (i.e., a reduced interference effect). In Study Four, the neural substrates engaged during Stroop task performance were investigated using fMRI. In general, monolinguals showed greater activation in regions such as the prefrontal cortex and anterior cingulate (regions associated with good executive control). This suggested that relative to bilinguals, monolinguals require more neural resources to accomplish conflict resolution. Taken together, Stroop task performance in late and proficient bilinguals currently living in the L2 environment differed from that of monolinguals across all methods of investigation. It appears that cognitive processing changes at the executive level can be observed as a result of bilingualism. The results also provide some evidence for changes in L1 processing following late L2 acquisition, as similar results across both languages and tasks were observed for the M-E bilinguals. It is also possible that slight modifications to cerebral laterality as a result of the late learning of (and continuous exposure to) a second language could contribute to these differences in executive functioning. The language environment might therefore be a major factor in the lateralisation of language processing and executive functioning in bilinguals. These conclusions, though tentative and require further investigation, have important implications for language and executive processing in general and for theories regarding cognitive flexibility in bilinguals. / Auckland University Doctoral Scholarship

Whole document restricted, see Access Instructions file below for details of how to access the print copy. / This exploratory study investigates Traumatic Brain Injury (TBI) rehabilitation processes and outcomes among culturally diverse outpatients in community-based rehabilitation who have sustained a Mild to Moderate TBI. The major aims of this study are twofold: firstly, to determine whether community-based rehabilitation outcomes following TBI differ across Mäori, Pacific and Pakeha cultures; and secondly, to determine and identify any service delivery needs for Mäori and Pacific people in TBI rehabilitation that may be distinct from Pakeha. A fixed comparative non-experimental design was utilised where participants were selected using direct control based on their self-identified ethnic group resulting in sub-samples of 11 Mäori, l1 Pacific and 11 Pakeha (n=33). A "Close Other" from their care-giving support network was selected by the participant to take part in the study (n=20). Each participant completed the Neurobehavioural Cognitive Status Examination (Cognistat), the Brain Injury Community Rehabilitation Outcome Scales (BICRO Scales), the Client Satisfaction Questionnaire (CSQ-31), the Beck Depression Inventory, 2nd Edition (BDI-II), the Impact of Events Scale Revised (IES-R) and a semi-structured qualitative interview, while a "Close Other" completed a BICRO "Carer" questionnaire. Results indicate that all participants were at a homogenous level of overall cognitive functioning but Pacific peoples scored significantly lower than both Mäori and Pakeha on two Language subtests and significantly lower than Pakeha on the Memory subtest. Statistical analysis suggests that both Years of Formal Education and English as a Second Language are important factors contributing to these differences. Individual handicap increased following TBI and decreased following rehabilitation, with no significant difference across cultures and suggesting efficacy of rehabilitation. Of the total sample, 42% scored in the clinically depressed range (half of whom were Pakeha) and 24% of the sample showed mild signs of post-traumatic stress (of whom almost 90% were Mäori or Pacific). Although 97% of participants were generally satisfied with their overall rehabilitation service, Mäori and Pacific people were significantly less satisfied with their Physical Surroundings and the Quantity of Services they received. In conclusion, there appears to be universalities in TBI experience and global rehabilitation outcomes that transcends individual cultures. However, there are micro-level cultural variations that have valuable implications when planning culturally appropriate rehabilitation services for the future. For Mäori and Pacific People, acculturation levels will determine the extent to which these implications apply.

In this thesis, Stroop task performance was investigated (using behavioural, electrophysiological and functional magnetic resonance imaging (fMRI) techniques) in late and proficient adult bilinguals currently living in the second language (L2) environment. Monolingual participants, matched for age and handedness, were recruited as controls. The Stroop colour-word task was considered an appropriate tool to test the general hypothesis that bilingualism might influence executive or cognitive control processes. In Study One, a dual-task paradigm was used for assessing the lateralisation of language functions (given the linguistic nature of the Stroop paradigm used here) in the bilinguals (Macedonian-English/M-E). Bilinguals showed a more bilateral hemispheric involvement, for both languages, compared to monolinguals. These findings also provided supporting evidence for the hypothesis of greater right-hemispheric involvement for language in bilinguals. In Study Two, two behavioural Stroop task paradigms (manual and verbal) were used in order to assess the magnitude of the Stroop effect between the groups. Bilinguals (M-E, German-English/G-E) showed a trend of smaller interference scores across both languages compared to monolinguals. In Study Three, manual Stroop task performance with concurrent electroencephalograph (EEG) recording revealed that bilinguals had temporal shifts in the N400 component (of about 30-40 ms) for the interference comparison for both languages compared to monolinguals. Also, relative to monolinguals, M-E bilinguals (for both L1 and L2) and G-E bilinguals (for L2) had fewer electrodes over frontal and central sites with a significant amplitude difference in the interference comparison (i.e., a reduced interference effect). In Study Four, the neural substrates engaged during Stroop task performance were investigated using fMRI. In general, monolinguals showed greater activation in regions such as the prefrontal cortex and anterior cingulate (regions associated with good executive control). This suggested that relative to bilinguals, monolinguals require more neural resources to accomplish conflict resolution. Taken together, Stroop task performance in late and proficient bilinguals currently living in the L2 environment differed from that of monolinguals across all methods of investigation. It appears that cognitive processing changes at the executive level can be observed as a result of bilingualism. The results also provide some evidence for changes in L1 processing following late L2 acquisition, as similar results across both languages and tasks were observed for the M-E bilinguals. It is also possible that slight modifications to cerebral laterality as a result of the late learning of (and continuous exposure to) a second language could contribute to these differences in executive functioning. The language environment might therefore be a major factor in the lateralisation of language processing and executive functioning in bilinguals. These conclusions, though tentative and require further investigation, have important implications for language and executive processing in general and for theories regarding cognitive flexibility in bilinguals. / Auckland University Doctoral Scholarship

Whole document restricted, see Access Instructions file below for details of how to access the print copy. / This exploratory study investigates Traumatic Brain Injury (TBI) rehabilitation processes and outcomes among culturally diverse outpatients in community-based rehabilitation who have sustained a Mild to Moderate TBI. The major aims of this study are twofold: firstly, to determine whether community-based rehabilitation outcomes following TBI differ across Mäori, Pacific and Pakeha cultures; and secondly, to determine and identify any service delivery needs for Mäori and Pacific people in TBI rehabilitation that may be distinct from Pakeha. A fixed comparative non-experimental design was utilised where participants were selected using direct control based on their self-identified ethnic group resulting in sub-samples of 11 Mäori, l1 Pacific and 11 Pakeha (n=33). A "Close Other" from their care-giving support network was selected by the participant to take part in the study (n=20). Each participant completed the Neurobehavioural Cognitive Status Examination (Cognistat), the Brain Injury Community Rehabilitation Outcome Scales (BICRO Scales), the Client Satisfaction Questionnaire (CSQ-31), the Beck Depression Inventory, 2nd Edition (BDI-II), the Impact of Events Scale Revised (IES-R) and a semi-structured qualitative interview, while a "Close Other" completed a BICRO "Carer" questionnaire. Results indicate that all participants were at a homogenous level of overall cognitive functioning but Pacific peoples scored significantly lower than both Mäori and Pakeha on two Language subtests and significantly lower than Pakeha on the Memory subtest. Statistical analysis suggests that both Years of Formal Education and English as a Second Language are important factors contributing to these differences. Individual handicap increased following TBI and decreased following rehabilitation, with no significant difference across cultures and suggesting efficacy of rehabilitation. Of the total sample, 42% scored in the clinically depressed range (half of whom were Pakeha) and 24% of the sample showed mild signs of post-traumatic stress (of whom almost 90% were Mäori or Pacific). Although 97% of participants were generally satisfied with their overall rehabilitation service, Mäori and Pacific people were significantly less satisfied with their Physical Surroundings and the Quantity of Services they received. In conclusion, there appears to be universalities in TBI experience and global rehabilitation outcomes that transcends individual cultures. However, there are micro-level cultural variations that have valuable implications when planning culturally appropriate rehabilitation services for the future. For Mäori and Pacific People, acculturation levels will determine the extent to which these implications apply.

In this thesis, Stroop task performance was investigated (using behavioural, electrophysiological and functional magnetic resonance imaging (fMRI) techniques) in late and proficient adult bilinguals currently living in the second language (L2) environment. Monolingual participants, matched for age and handedness, were recruited as controls. The Stroop colour-word task was considered an appropriate tool to test the general hypothesis that bilingualism might influence executive or cognitive control processes. In Study One, a dual-task paradigm was used for assessing the lateralisation of language functions (given the linguistic nature of the Stroop paradigm used here) in the bilinguals (Macedonian-English/M-E). Bilinguals showed a more bilateral hemispheric involvement, for both languages, compared to monolinguals. These findings also provided supporting evidence for the hypothesis of greater right-hemispheric involvement for language in bilinguals. In Study Two, two behavioural Stroop task paradigms (manual and verbal) were used in order to assess the magnitude of the Stroop effect between the groups. Bilinguals (M-E, German-English/G-E) showed a trend of smaller interference scores across both languages compared to monolinguals. In Study Three, manual Stroop task performance with concurrent electroencephalograph (EEG) recording revealed that bilinguals had temporal shifts in the N400 component (of about 30-40 ms) for the interference comparison for both languages compared to monolinguals. Also, relative to monolinguals, M-E bilinguals (for both L1 and L2) and G-E bilinguals (for L2) had fewer electrodes over frontal and central sites with a significant amplitude difference in the interference comparison (i.e., a reduced interference effect). In Study Four, the neural substrates engaged during Stroop task performance were investigated using fMRI. In general, monolinguals showed greater activation in regions such as the prefrontal cortex and anterior cingulate (regions associated with good executive control). This suggested that relative to bilinguals, monolinguals require more neural resources to accomplish conflict resolution. Taken together, Stroop task performance in late and proficient bilinguals currently living in the L2 environment differed from that of monolinguals across all methods of investigation. It appears that cognitive processing changes at the executive level can be observed as a result of bilingualism. The results also provide some evidence for changes in L1 processing following late L2 acquisition, as similar results across both languages and tasks were observed for the M-E bilinguals. It is also possible that slight modifications to cerebral laterality as a result of the late learning of (and continuous exposure to) a second language could contribute to these differences in executive functioning. The language environment might therefore be a major factor in the lateralisation of language processing and executive functioning in bilinguals. These conclusions, though tentative and require further investigation, have important implications for language and executive processing in general and for theories regarding cognitive flexibility in bilinguals. / Auckland University Doctoral Scholarship

This study examines the differences between the skills and competencies of New Zealand flight school graduates and the types of skills and competencies believed to define a proficient air transport pilot. In New Zealand the training of professional pilots is directed towards meeting the requirements laid down by the New Zealand Civil Aviation Authority for the licensing of professional pilots. However, some evidence suggests that competence for licensing purposes does not necessarily meet the requirements of the airlines and the types of skills that they require as a prerequisite to airline training. Although not clearly defined, this shortfall has been recognised for several decades and traditional thinking is that extra flying experience gained as a general aviation pilot will develop the skills necessary for entry into airline pilot training. The importance that pilots of differing experience levels attach to technical and non-technical skills and their perception of the training effectiveness of those skills and how deficiencies in those skills contributed to aircraft accidents was explored by a four stage study including: i) a review and analysis of flight test results obtained from graduate pilots on a university air transport pilot programme; ii) the analysis of responses to questionnaires supplied to three pilot groups within the New Zealand aviation industry; iii) the analysis of air transport aircraft accidents and their primary and contributing causes; and iv) interviews with qualified airline pilots working for New Zealand airlines. The results indicated that throughout the spectrum of experience and qualifications, from student pilot to airline pilot, the technical skill of aircraft handling was highly valued and the training in this skill was considered by all pilots to be satisfactory. In contrast, while non-technical skill deficiencies were found to be primary or contributing factors in many aircraft accidents, less importance was attached to non-technical skills by all pilot groups. The training effectiveness of these skills was rated as only moderately effective or of minimal effectiveness. The findings are discussed and recommendations are made for the improvement of basic flight training. In addition, a model is proposed for the fast tracking of flight school graduates into the airline training schools. Several areas for future research are also proposed.