This research has developed a theory to nurture and enhance Emotional Intelligence (El) within professional work. Predicated on this theory El training and writing exercises were devised, operationalised and applied, using management education as the target environment. Much of the research literature states that El can generate several benefits in school, organisations, and private lives. Numerous claims have been made that El can be developed through specific training programmes. In addition there are empirical studies emphasizing the importance of El for corporations and the potential of developing El, particularly within management education. However, much of this prior work has been rather commercially orientated, lacking in rigorous evaluation and not based on well-founded theoretical underpinnings. Therefore, a developmental theory, the ARM Theory (Awareness, Reflection, and Management), was devised which constitutes an approach to enhance El based on the El construct definition of Mayer, Salovey and Caruso (1999). The ARM theory incorporates a cycle of emotional Awareness-Reflection-Management to develop emotion-related abilities. A longitudinal study based on this theory was conducted to investigate whether two different El interventions were able to enhance participants' El. Both ability El and trait El measures were employed to investigate the effectiveness of the ARM theory conceptualised in two and four day El training and writing exercises. In addition, questionnaires were administered to gather further information about participants' evaluation and their self- perceived emotional abilities. This study demonstrated clear improvements in El following training and writing exercises. This suggests that the ARM theory provides a foundation for the development of training packages to nurture emotion-related abilities within management education, and by implication professional development in general.

Για να ικανοποιηθούν οι ερευνητικοί στόχοι, οδηγηθήκαμε στη διαμόρφωση του ερευνητικού και θεωρητικού πλαισίου της μελέτης, έχοντας ως οδηγό τη διεθνή και ελληνική βιβλιογραφία που αναφέρεται στην Διαδικασία Επιλογής Ανθρωπίνων Πόρων - Ανάπτυξη και Εκπαίδευση Ανθρώπινου Δυναμικού. Στο πλαίσιο αυτό εντάσσονται και ερευνώνται οι αιτίες που μπορούν να οδηγήσουν την επιχείρηση στη διαδικασία της αξιολόγησης της εκπαίδευσης. Δηλαδή εξετάζονται οι εξωγενείς παράγοντες, όπως είναι για παράδειγμα η είσοδος νέων ανταγωνιστών στο επιχειρηματικό πεδίο της επιχείρησης, αλλά και ενδογενείς παράγοντες, όπως ο αποτελεσματικότερος έλεγχος του κόστους και των αποτελεσμάτων της εκπαίδευσης. Παράγοντες δηλαδή που μπορεί να αποτελέσουν αίτια ώστε η επιχείρηση να εξετάσει το ενδεχόμενο να αξιολογήσει τις εκπαιδευτικές της δραστηριότητες. Παράλληλα μελετώνται οι τρόποι με τους οποίους η επιχείρηση εκπαιδεύει τους Ανθρώπινους Πόρους της, δηλαδή οι μέθοδοι εκπαίδευσης, το περιεχόμενο των εκπαιδευτικών προγραμμάτων και οι εκπαιδευτικοί φορείς με τους οποίους συνεργάζεται. Ακόμη μελετώνται οι στρατηγικές αξιολόγησης που μπορεί να επιλέξει μια επιχείρηση εφόσον έχει αποφασίσει την υλοποίηση του προγράμματος της αξιολόγησης. Μελετώνται τα κριτήρια εκείνα, που λαμβάνονται υπόψη ώστε, η Διοίκηση να επιλέξει τη μέθοδο εκείνη που θα διευκολύνει την πραγματοποίηση της αξιολόγησης με το ελάχιστο δυνατό κόστος. / To meet the research objectives, we were led to the formation of research and theoretical study, using the guidance of international and Greek literature refers to the Selection Process - Training and Development of Human Resources. Examples of this, are investigated and the causes that can lead the company in the process of education’s evaluation. External factors, such as for example the entry of new competitors in the field of business enterprise, but also internal factors such as effective control of costs and outcomes of education are taken under consideration. At the same time the thesis is studying the ways in which the company educates its human resources, i.e. training methods, content of courses, training providers. Assessment strategies are also studied that can be chosen in case a company decides to implement the program evaluation. Finally the appropriate criteria are studied, that the Administration of the company has to choose in order to decide about the proper method that should facilitate the evaluation at minimum cost.