Migration from the traditional to web-based library paradigm is usually accompanied by remodelling of many library core activities particularly those associated with user-centred services. In this capacity of the web-based service paradigm, many academic libraries have established networked environments within which many virtual-user communities are forming and growing. Understanding the virtual user's needs in these communities has become the first priority of networked libraries for designing, running and managing effective virtual reference services to meet the increasing expectations of the invisible users. To achieve this, the networked libraries strive to improve their quality of service by applying a wide range of such quality management approaches as quality function deployment (QFD) and LIBQUAL™. QFD initially stresses on driving continuous improvement of the user-oriented services towards end-user satisfaction. The paper attempts to incorporate the QFD to be integrated strategically in designing and managing e-information provision within networked library service environment. The UAE University Library is used as a case study, where the evidence-based librarianship (EBL) approach has been employed in three studies to identify user needs and acceptance of e-services. Based on these studies, the paper presents a model aimed at streamlining e-services for virtual users in ICT-rich learning environments.

This presentation is an envrionmental scan of the search engine industry and commercial information service providers. It aims at providing an alternative perspective in answering the question of where libraries should go next in the new digital age. This presentation is part of a panel discussion for the Digital Library and Information Systems Team of the University of Arizona Libraries.

The aim of this study is to provide a comprehensive examination of university libraries in Greece seen in the European context. To this end, the thesis: i. discusses the context in which Greek university libraries have developed and the challenges they face; ii. examines the factors that affect their operation and development; iii. assesses their role in university education in supporting the informational, educational and research needs of the academic community; iv. compares their position with similar libraries in other member states of the European Union and in Scandinavia; v. suggests actions needed in order that university libraries in Greece should develop further and play their role better. In this study a standard model for university libraries is developed and performance indicators and methodologies which are proper for this model are used. University libraries are examined as open, dynamic, multi-goal seeking and purposeful systems. They consist of resources which are transformed into outputs for the benefit of their users. Inputs, outputs and outcomes can be measured in a greater or less accuracy but measurement itself is meaningful only if it is placed in some kind of context. University libraries operate within a given environment. They receive their inputs from this environment, and their outputs are used by people or other systems in the environment. They are also constrained by factors in this environment such as the social, economic, educational, technological, etc. In this study not only the performance indicators themselves but also the relationships between them that are indicative of performance were analysed. The main findings of the study are related to the environment within which Greek University Libraries operate, the organisational structures, and administrative practices applied, issues concerning staff and the way they affect library development, the provision of library material, the organisation of technical services, and the reader services that are provided. Library performance is assessed in a number of ways. The indicators produced and comparisons with the state of development of university libraries in other European countries show that Greek University libraries fall behind them in terms of almost all indicators used. It appears that Greek University libraries are weak in meeting the needs of their users in both education and research.

[Thesis (Ed. D.)--Univ. of Pennsylvania, 1997] / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 188-192).

Thesis (Ph. D.)--Oregon State University, 1990. / Typescript (photocopy). eContent provider-neutral record in process. Description based on print version record. Includes bibliography (leaves 107-117).

Thesis (M.A.)--National Taiwan University. / Includes bibliographical references (p. 124-143) and index.

Thesis (Ph. D.)--Florida State University, 1994. / Typescript. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references.

Thesis--University of Oklahoma. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 97-104).

Thesis (Ph. D.)--University of Illinois, 1964. / Vita. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 208-217).

[Thesis (Ed. D.)--Univ. of Pennsylvania, 1997] / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 188-192).