Thesis (Ed. D.)--Boston University, 1993. / Vita. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 177-182).

Thesis--University of Chicago. / Bibliography: leaves 127-128.

Thesis--University of Michigan. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 96-99).

Thesis (D.L.S.)--Columbia University, 1991. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 207-215).

Thesis (Ph. D.)--Rutgers University, 1989. / Includes vita and abstract. Includes bibliographical references (leaves 140-151).

Thesis (A.M.L.S.)--University of Michigan, 1948. / "Library Science 321." Includes bibliographical references.

User satisfaction and library use are multidimensional concepts. The scope of every library as a service institution is to provide satisfaction to its users and to strive continuously for their betterment. The aim of this study is, therefore, to determine the satisfaction of users with library services at the circulation desk at Walter Sisulu University (WSU), Ibika Campus. The specific objectives of the study are as follows: To determine the levels of satisfaction of users, especially at the circulation desk; to determine the reasons for any dissatisfaction expressed by the users; to determine the use of databases by the users, and to determine how the Ibika Campus library is rated in general. In this study, a survey was used to determine the levels of satisfaction of users with library services. Questionnaires were distributed to hundred and twenty users, and ninety users responded to these. From the findings, it was clear that most of the respondents were in general satisfied with the library services at WSU, Ibika Campus. Dissatisfaction was expressed by approximately twenty percent of the respondents, because of various reasons which include library opening hours, noise level, temperature, photocopying facilities, the accuracy of the searches, including the use of OPAC. There were also some suggestions from the respondents that entail more staffing, training, expansion of the library building, twenty-four hour reading room facilities and more cubicles for senior students and staff. The expansion of the library building may reduce the noise level because there will be more space, and that will limit group discussions inside the library. Group discussions will be done outside the library in the suggested twenty-four hours reading room. In one of the recommendations, it is suggested that library management should provide ongoing training for all library staff. This will result in enhancement of services. The training will assist the circulation staff to possess excellent interpersonal skills together with a strong service orientation. Lastly, further research needs to be done on library satisfaction in terms of the problems that have been identified, for example, extension of the library building.

Statement of the Problem The object of this study is to examine the effect of methodological variations in the Critical Incident Technique as it applies to job analysis. Three methodological areas were investigated in this study: I The questions asked the observers. It has been common practice in past studies to ask the observers to describe incidents in which a person acted in such a manner as to be particularly effective or ineffective with regard to performing the activity. It is possible that by asking additional kinds of questions which establish different criteria for reporting or ignoring incidents different kinds of behaviors would be reported. II The observers' perceptions of the aims of the activity. Flanagan (1954) suggests that the observers, in order to judge whether a person's behavior is effective or ineffective with regard to a particular activity must be aware of the general aims of the activity as laid down by the administrators of the activity. Few past critical incident studies have checked the qualifications of the observers used with regard to their awareness of the aims of the activity. No research has been carried out to determine the effect of observers perceptions of aims, which are in disagreement with the accepted aims, on the incidents they report. III The relative importance of the critical requirements. It may be possible to determine the relative importance of each critical requirement. Frequency of behaviors reported has been used as an indicator of the relative importance of critical requirements. Ratings by supervisors of the importance of each requirement, have also been used in an effort to establish their relative importance. Neither of these methods was proven to be valid. To date no effective, valid method has been discovered for determining the relative importance of the critical requirements. This study investigated these three areas in an attempt to test the following propositions: 1. Incidents collected from a "behavior pattern" questions will contain different kinds of behavior from those contained in incidents elicited from "isolated behavior" questions. 2. Observers who are in disagreement with the accepted aims of the activity under study will report different kinds of behavior from those reported by observers who are in agreement with these aims. 3. The relative importance of the critical requirements can be determined by using the observers' ratings of the criticalness of the behaviors they report. The Method Individual interviews were held with 126 observers (52 library staff members, 44 students and 30 faculty members) at the University of British Columbia. To elicit critical incidents the observers were asked two types of questions. "Isolated behavior" questions, asked for descriptions of behavior that was particularly effective or ineffective librarian performance. "Behavior pattern" questions, asked for descriptions of behavior that, while not particularly effective or ineffective in a single instance, did become significantly critical when repeated over a time. Critical requirement categories were generated and the types of behaviors elicited by each type of question and their relative contribution to each critical requirement were investigated. Each observer was asked to state his perception of the general aims of the librarians' job. This statement was compared with an "official" statement of aims. The behaviors reported by observers who were in disagreement with the "official" general aims were compared with the behaviors reported by observers who stated aims that were compatable with the "official" statement. Each observer was asked to rate the effectiveness or ineffectiveness of the behaviors he reported on a four-point rating scale. The average rating of the behaviors in each critical requirement category was calculated. These average ratings were used to rank order the critical requirements in terms of relative importance. This rank ordering was compared with the rank orderings obtained by calculating the frequency of behaviors in each critical requirement category and by having ten senior librarians rate the importance of each critical requirement category. Conclusions Thirty-seven critical requirement categories were generated by behaviors collected by both types of questions. The addition of the "behavior pattern" question resulted in a greater number of negative behaviors being reported and contributed greatly to the generation of 4 critical requirement categories. These findings support the hypothesis that additional kinds of behaviors can be elicited by varying the questions asked thus resulting in a more complete list of critical requirements. No observers were found who disagreed with the "official" statement of aims so no conclusions could be reached on the effect of such disagreement on behaviors reported. Subtle differences in emphasis within the framework of the "official" statement of aims did not influence behaviors reported to a significant extent. A rank ordering of critical requirements by averaging the observers' ratings of the behaviors they reported was achieved. The results did not prove that this rank ordering was a valid indicator of the relative importance of the critical requirements. / Arts, Faculty of / Psychology, Department of / Graduate

Among the standards for measuring adequacy of junior colleges are those of the various regional accreditation agencies. Such standards are concerned not only with the total educational programs of the junior colleges but also with the strengths and weaknesses of their various departments. As a result, during the past half century the standards have become increasingly definite and specific with reference to junior college libraries as their potential educational effectiveness has been given increasing recognition. The present study is an evaluation of a group of junior colleges in terms of these standards. The libraries chosen for study are those of accredited junior colleges of Georgia, and the standards used are primarily those of the Southern Association of Colleges and Secondary Schools, supplemented by whatever norms for junior colleges at the national level have been derived. / Typescript. / "August, 1959." / "Submitted to the Graduate School of Florida State University in partial fulfillment of the requirements for the degree of Master of Arts." / Advisor: Robert Clapp, Professor Directing Study. / Includes bibliographical references (leaves 89-94).

Submitted in partial fulfillment of the requirements for the B.A. Honours Degree in Information Studies, Department of Library & Information Studies, University of Zululand, South Africa, 1988. / This study is about the historical development of the University of Zululand Library, with particular reference to i ts buildings , staff collection and computerization, from 1960 to 1987. Also included in this study is t he branch library at Umlazi Campus. The aim of the thi s study is to trace the history of the University of Zululand Library from i ts inception i n 1960 to the most recent structure completed in 1987, since this has not been done before except the scattered information on the his t or y of t his library •