On account of the rapid change of the consuming market and the industry market and the widely shortening of product¡¦s life cycle, confronting the stress from the market end, the competition strategy of the enterprises has conversed from pursuing high quality and low cost in the past into the strategy of satisfying customers¡¦ requirements. With the influence of satisfying the customers¡¦ diversified requirement of products, in addition that the trades shall continue taking consideration of the original factors of low cost and high quality, factors like the launch time of products, the speed of delivery date and the satisfaction degree of the customers¡¦ requirements have even become the key ones if the enterprises can maintain their competitiveness. Being facing with the threat from low labor cost of China, India and countries in South-east Asia, the superiority that OEM industries used to have has no longer existed and the only competitiveness they have lies in the R&D design capability. In consideration of this, the enterprises have developed toward globalization commerce and the mode of collaborative product commerce and implement the collaborative product commerce to create an superior R&D environment of products in accommodation with the rapid changed competition markets and integrate and cooperation with the supply chain in the upper and lower reach manufacturers and expect to set up systemized procedure from the process of product R&D to the production so as to promote the service quality to the customers as well as to decrease the failure cost of direct material and supplies and shorten the affect Time to Volume to the turnover and profits and further achieve the earlier winning chance of Time To Market and elaborate multiple strength. Under the circumstance that the speed of customers¡¦ favor to the products and its change have become faster and faster, the life cycle of products has then become shorter and shorter and the characteristics and appearances have also become more and more complicated, which have generated situations such as the structure value of products continually changed and increased, giant increasing information quantity and activities of frequent engineering change. Engineering Change (EC) has thus become an essential and important process in the whole products life cycle. How to fast and effectively deal with the engineering change with collaborative cooperation mode and shorten the products¡¦ launch cycle and ensure the quality and the satisfaction degree of the customers shall be considered as one of the important factors that the enterprises maintain their competitiveness. In view that the operation procedure of product R&D is very complicated, during the process the customers¡¦ requirement, technical demands and the capability of the suppliers may be changed due to the time and condition. Therefore, whether to shorten the time of product development and design shall become the key to determine if the enterprise can accomplish in taking the lead in the business field. According to the investigation, to the senior supervisors of an enterprise, most answers to if the time of new products development and change time of products¡¦ design are important are positive. Such answers also mean that the related issues like the procedure of R&D design and the shortening of engineering change procedure are one of the most popular topics in this trade. PTC and Reed Research Group have proceeded a research in object to more than 200 senior supervisors in charge of new products development and management in the global electronic and high technology companies. The result of the research has shown that the leading trades have gained more than 20% growth of revenue through promoting capability of products development and also gained multiple profits. The extraordinary performance of these companies with high growth is attributed to (a) products planning tools and the use of practical methods (b) mutually establish standardized internal and external coordination with cooperated partners (c) the design staffs have gained at an early date three products development capability like the enterprises and the information of supply chains and are enforced to carry them out so that that are able to implement high efficiency and conform to progress and budge and to keep tracking and solving the potential problems soonest within the design cycle. [1] On the basis of the above-mentioned results of investigation, we find that how the enterprises apply tool like Collaborative Product Commerce (CPC) to carry out the engineering change operation under the collaborative environment and further shorten the development and design time of new products and achieve the requests of diversified customers, low cost, high quality and short delivery date and finally become one of the topics that nowadays the enterprises are eager to learn. Engineering change management (ECM) is a sort of changed management in object to the released parts, blueprints, and software during the process of R&D or production and is one part of product R&D procedure. Because it is essential for each stage within the development life cycle of the whole products to carry out engineering change, therefore, the study has proceeded conferring the adjustment condition among the engineering change in object to the collaborative operation of the enterprises and the result of study has also obtained several conclusions to be provided as the reference mode when the enterprises implement ECM system and the related important topic for discussion when it is implemented and the enterprises can make appropriate adjustment and change accordingly. Keywords¡G Collaborative Product Commerce, Engineering Change, Adaptive Structuration Theory

Product is the core of an enterprise, and the major portion of its cost is determined in the design phase. By managing the design chain more effectively the enterprise can design the product to fit customer need, cut down cost and speed up time to market. All the benefits give rise to the implementation of Collaborative Product Commerce (CPC) system, whose purpose is to let all relevant parties including the focal company, customers, and suppliers to design, develop and manage the product in its whole product life cycle. In the literature of information technology (IT) and organizational change, the expected results of IT implementation may not happen, depending on the interaction between technology and organization. To illustrate this phenomenon, Adaptive Structuration Theory¡¦s (AST) is invoked to probe into the interaction between the CPC system and the organization. Our research findings indicated that the implementation of CPC system is influenced by the CPC¡¦s spirit, organizational environment, task features and group¡¦s internal structure. All these lead to variation in the appropriation process, which in turn has impact on the organizational performance. AST is helpful to explain the problems encountered in implementing CPC system. These include the improvement of product design and development process, the integration of CPC system and ERP system, the selection of consulting firms, and the user¡¦s attitudes. The CPC spirit is to achieve the optimized product design and development process. In the aspect of organizational environment, both executive support and openness of organizational culture are positive factors for implementation. In the aspect task feature, the relationship of the focal company with its downstream or upstream partners has significant impact on the task to be implemented by the CPC system, whether the appropriation process will go smoothly depends the reengineering effort made on the existing processes. In the aspect of group¡¦s internal structure, the experience, learning capability, and computer efficacy of user have positive impact on implementation. In addition, the consultants are also helpful to the implementation, which can be judged by their experiences, turnover rate, and domain knowledge. The appropriation process is evaluated by the consensus and the attitude of the user towards the CPC system, and these two factors all have positive impact on the implementation. The final conclusion renders that a prior established product data management in company with product design and development process reengineering will be helpful to the implementation of CPC system. In addition, the consultants interpret CPC¡¦s spirit. Therefore a partnership with the consultant company and the communication between the user and the consultant are helpful to the implementation of CPC system.

Abstract The 2009 American Recovery and Reinvestment Act has earmarked 27 billion dollars to promote the adoption of Health Information Technologies (HIT) in the US, and to gain access to these funds, providers must document “Meaningful Use” during the care process. While individual HIT use according to lean measures, including meaningful use, is prevalent in the IS literature, few studies have incorporated rich measures to account for the task, the technology, and the user in a team context. This dissertation conceptualizes Team Deep Structure Use of Computerized Provider Order Entry (CPOE) as an IT- enabled coordination mechanism, and Relational Coordination as the inherent ability of clinical teams to coordinate care spontaneously using informal, relationship based mechanisms. IT-enabled and Relational Coordination mechanisms are each evaluated across five maximally different patient conditions to simultaneously examine their impact on our outcome measure, Patient Satisfaction with the clinical care team. The extant literature has established a deep understanding of IT adoption shortly after implementation, yet the literature is silent on the antecedents of IT use according to rich measures well after the shake down phase, a period in which the majority of organizations operate. We incorporate the Adaptive Structuration Theory (AST) constructs of Faithfulness of Appropriation, and Consensus on Appropriation as the focal antecedents of Deep Structure Use of the clinical system by team members. To our knowledge, no prior research has linked these two AST constructs to clinical outcomes through the incorporation of a rich use mediator such as Deep Structure Use of a Health IT. To test our model, we relied on survey responses from 555 physicians, nurses and mid-levels which had cared for 261 patients across five patient conditions, ranging from vaginal birth, to organ transplant, as well as pneumonia, knee/hip replacement and cardiovascular surgery. Our results confirm that the Adaptive Structuration constructs of Faithfulness of Appropriation and Consensus on Appropriation, generate positive and statistically significant path coefficients predicting Team Deep Structure Use of CPOE. We also report differential effects on Patient Satisfaction with the care team resulting from technology use. Results range from a significant positive path coefficient (.285) associated with higher Team Deep Structure Use on combined Pneumonia and Organ Transplant teams, to a significant negative path coefficient (-.174) on cardiovascular surgery teams. As expected, Pneumonia, Organ Transplant and Cardiovascular Surgery teams all reported positive effects on Patient Satisfaction with the care team as a result of higher Relational Coordination scores. For teams caring for patient conditions consistently associated with a shorter length of stay, including vaginal birth and knee/hip replacement, higher reported use of IT- enabled, or Relational Coordination mechanisms, did not result in a significant increase in Patient Satisfaction. This dissertation contributes to the growing Health IT literature, and has practical implications for clinicians, hospital administrators and Health IT professionals. This dissertation is the first to operationalize a rich measure of use of an HIT by clinical teams, and to simultaneously measure the impact of IT enabled and Relational Coordination mechanisms on Patient Satisfaction. Secondly, through the introduction of Adaptive Structuration constructs, our model establishes a methodology for predicting rich, nuanced use in teams well after the initial shake down phase associated with recent HIT implementation. Through the juxtaposition of the impact of IT-enabled and Relational Coordination mechanisms across patient conditions, practitioners can design interventions and adjust the level of resources applied to process improvement accordingly.

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The implementation of planned organizational change is ultimately a communication-related phenomenon, and as such, it is imperative that organizational communication scholars examine the interactions surrounding EHR implementation and understand how users (e.g. healthcare practitioners) utilize, evaluate, and deliberate this new technological innovation. Previous research on planned organizational change has called for researchers to adopt a more dynamic perspective that emphasizes the active agency of organizational members throughout implementation processes and focuses on informal implementers and change reinvention (work-arounds) as individuals actively reinterpret and personalize their work roles during implementation socialization. This dissertation seeks to fill this gap in research by demonstrating how communication between doctors, nurses, and other health professionals affects the adoption, maintenance, alternation, modification, or rejection of EHR systems within health care organizations. To delve into these inquiries and examine the intersecting domains of medical informatics and organizational communication research, this dissertation proceeds in the following manner: First, a literature review, capitalizing on Laurie Lewis’s work in planned organizational change and social constructionist views of technology use in organizations, outlines the assumptions that undergird this research. Next, this dissertation builds a model that predicts the communicative and structural antecedents of the study outcome variables, which include 1) organizational resistance to EHR implementation, 2) employees’ perception of EHR implementation success, 3) levels of change reinvention—or work-arounds—due to change initiatives and activities, and 4) employees’ perceptions of the quality of the organizational communication surrounding the change. Hypotheses guiding the model specification are provided and are followed by a description of the empirical methods and procedures that were utilized to explore the variable relationships. Results of the SEM model suggest that work-arounds could play a mediating role governing the relationship between informal social influence and the outcome variables in the study. In addition, one-way ANOVAs and multiple regression analyses reveal that physicians are the most resistant to EHR implementation and perceived change communication quality positively predicts perceived EHR implementation success and perceived relative advantage of EHR and negatively predicts employee resistance. A discussion of the expected and unexpected results is offered in addition to study limitation and future directions. / text

Business Intelligence (BI) handlar huvudsakligen om att samla in, analysera och konvertera data till värdefull information som sedan används av beslutstagare för att vidareutveckla och optimera verksamheten (Negash, 2004). Utvinning av positiva effekter till följd av BI-implementering är dock inte något som organisationer kan eller bör ta för givet. Tidigare forskning påvisar att ett stort antal organisationer upplever svårigheter att utvinna nytta ur BI-initiativ och att satsningar på BI därmed ofta betraktas som ett misslyckande (Chenoweth, Corral & Demirkan, 2006). Baserat på tidigare forskning bedöms frekvensen av misslyckade BI-projekt vidare ligga någonstans kring 50-80% av alla BI-satsningar (Meehaan, 2011; Legodi & Barry, 2010). I dagsläget finns begränsad forskning om faktorer som påverkar BI-implementeringars framgång på grund av att utvecklingen av BI främst drivits av IT- industrin och dess leverantörer (Yeoh & Koronios, 2010). Detta pekar enligt oss på att det finns en diskrepans mellan forskning och praktik. Vår förhoppning är således att vår studie kan fylla denna kunskapslucka genom att presentera nya empiriska insikter kopplat till framgångsfaktorer för implementering av BI hos svenska organisationer, med hjälp av en vetenskaplig förankring. / Business Intelligence (BI) mainly concerns collecting, analyzing and converting data into valuable information that is then used by decision makers to further develop and optimize the business (Negash, 2004). However, the extraction of positive effects as a result of BI implementation is not something organizations can or should take for granted. Previous research shows that a large number of organizations find it difficult to derive benefits from BI initiatives and that investments in BI are often regarded as failures (Chenoweth, Corral & Demirkan, 2006). Furthermore, the frequency of failed BI projects is assessed to be somewhere around 50-80% of all BI initiatives (Meehaan, 2011; Legodi & Barry, 2010). There is currently limited research on factors that affect the success of BI implementations due to the fact that the development of BI has been mainly driven by the IT industry and its suppliers (Yeoh & Koronios, 2010). This leads us to believe that there is a discrepancy between research and practice. Our hope is therefore that we through our study will be able to fill this knowledge gap by presenting new empirical insights linked to success factors for BI implementation in Swedish organizations, using a scientific foundation.

This thesis investigates the role of technology-use mediation in supporting the work of global virtual teams. The work is set in the context of a longer term action research programme into collaborative computing and global virtual teams, initiated by Auckland University of Technology in New Zealand and Uppsala University in Sweden. Over the period since 1998, global virtual collaborations involving teams of students from both universities have been conducted annually. This thesis investigates the 2004 collaboration cycle, in which participants from St Louis University Missouri joined the collaboration. This was the first triadic collaboration, and covered Northern, Southern and Western aspects of the globe while traversing three widely divergent time-zones. In spite of the extensive experience in collaboration possessed by the coordinators at all three sites, the results of the global virtual trial were at best mixed. This repeated experience of dissatisfaction in our global virtual collaborations, in spite of the technology being in place has been a primary motivator for this work. Why is global virtual collaboration difficult? What roles and activities are critical? How can we do it better? These are not issues solely to do with the student actors in the global virtual teams, but more to do with the supporting cast, engaged in “activities which involve the shaping of other users activities of [technology] use” (Orlikowski et al., 1995, p.425). Thus came about my interest in exploring the topic of technology-use mediation. This thesis applies a research framework adapted from DeSanctis & Poole’s “Adaptive Structuration Theory” (1994) by the author. Initially applied to “facilitation” in virtual teams “Extended Adaptive Structuration Theory (EAST)” (Clear, 1999a), has undergone further development. The resulting research framework “Technology-use Mediated AST (TUMAST)” is applied here for the first time to investigate technology-use mediation activities performed during the global virtual collaborative trial. A corpus of data based on the email communications of supporting parties to the collaboration is analysed in depth in this study, applying a combination of grounded theoretic and structurational techniques. Thus a very rich and firmly grounded picture of the processes of technology-use mediation is built. This thesis represents the first known in-depth longitudinal study of technology-use mediation in a real global virtual team setting. From this exploratory study some novel theorizations have resulted. Methodologically it demonstrates analysis of technology-use mediation applying the TUMAST framework in a manner that captures the richness and evolution over time of these complex activities. Substantively it proposes a novel theory of “Collaborative Technology Fit (CTF)”. It is hoped that future global virtual team coordinators and researchers may apply the theory in order to map their situation, and diagnose their degree of collaborative alignment on multiple dimensions, thus enabling corrective actions to be taken. While the work arises in a tertiary education context, it reflects the reality of professionals at work in a global virtual team. Its application within other domains remains to be proven, but readings from the literature, and personal experience within global virtual software development teams suggest its wider applicability.

In recent years, due to severe global market competition, increase of manpower costs and decrease in foreign trade, plus low-price labor costs from China and southeastern Asia countries (eg. Vietnam), all these factors enforce Taiwan manufacturing, such as motorcycle industry, moving their production factories to those countries. This phenomenon has been brought to Taiwan government¡¦s attention, and this crisis has encouraged our industrial circles to develop higher-level R&D and design center. Furthermore, the official department (eg. Industrial Development Bureau) also supplies enterprises with expenses support to conduct R&D and design. Within New Product Development (NPD) is one of the major subsidiary entries. Take Taiwan motorcycle industry as an example. To develop NPD is an essential competitive strategy for enterprise. On the one hand, this strategy has helped Taiwan motorcycle industry to be independent of technical domination from Japan; on the other hand, it has created differentiation in motorcycle industry and consolidated the foundation marching into international market. This is also what internal manufacture enterprises strive for. NPD process involves several stages. For example, in 1994 Cooper brought up product composition, initial evaluation, concept design, product development, product test, engineering trial production and limited quantity to market, these 7 stages, and NPD participant units or departments are quite a lot. For example, in motorcycle development process, participant units include merchandise plan, sales, R&D, manufacture, mold design, and quality control departments, and even parts supplier or motorcycle agent. This kind of collaborative development method has the advantages of putting heads together so as to get better results and cooperation. However, it remains existing problems with wasting time and efforts on inter-department interaction and manual data communication, and data accuracy (eg. version of design chart). To cope with the above problems, most enterprises are solving via existing IT system, such as simplex e-mail, more complex ERP (enterprise resources planning, ERP) or PDM (product data management, PDM). These systems have their own functions. E-mail focuses on communication; ERP integrates information of manufacture, human resources, finance, and marketing; PDM puts emphasis on engineering data management. In the viewpoint of NPD, these systems can only provides partial functions, but are incapable of support the requirements of entire collaborative process. For example, e-mail cannot supplies simultaneous communication; ERP lacks of design mold required by R&D department; PDM only has engineering data. If other departments need related data, they must develop other software to obtain. Because of swift progress in IT plus the cooperation demands in business operation among enterprises, departments and individuals, all these arouse attention on collaborative commerce, and it can also recover the disadvantages of e-mail, ERP or PDM while operating in NPD process. Collaborative commerce contains collaborative scheme, collaborative marketing, collaborative product commerce (or development) and collaborative service, these system classifications. Within them, collaborative product development binds NPD most. In current, the main manufacturers are PTC, HP and IBM. The merits of the system lie in effective controlling NPD process, constructing NPD operation standard, and accumulating experiences in new product design and manufacture. For example, in1995 Airbus in France had used PTC Windchill to conduct collaborative aircraft design. In 1999, there was Taiwan manufacturer under government¡¦s subsidy applying this system on new motorcycle model design. The main objective to introduce collaborative product development software is applying IT to support NPD process. IT introduction process is an important period for enterprises to identify whether it is successful or not, and the adaptation during the process is the key accordance to determine success or failure of IT. Therefore, some scholars discuss IT introduction process from adaptation point of view. For example, Leonard ¡V Barton¡]LB¡^¡]1988¡^addresses mutual adaptation mode between technology and organization to resolve misalignment during introduction process in technology (original IT specification), delivery system (training courses), performance criteria (impact upon activity). Susman et al.¡]2003¡^addresses that while using collaborative technology, the misalignments between technology and work, team and organization should be solved. DeSantics and Poole¡]1994¡^ bring up adaptive structuration theory¡]AST¡^. The theory emphasizes on appropiration in technology, work, organizational environment and group. The higher the appropiration is, the higher the decision performance will be. Tyre and Orlikowski¡]1994¡^deem the technology adaptation is not gradual and continuous, but highly discontiunous. They indicate that in adaptation discrepancy events will discontinuously occur. This event provides enterprise an opportunity to review the suitability of existing process or a method to modify present process. Although above researches have provided vital results, research result from Majchrzak et al.¡]2000¡^about new technology introduction process still cannot clearly describe all phenomena. Hence, they have discussed adaptation in project process via rocket design project and used collaborative technology (such as e-mail, data sharing or electric board) Majchrzak et al. has connected collaborative technology and NPD, but the research has discussed small and simple collaborative technology only (such as e-mail), but lacked of result of large and complex collaborative product development software. Meanwhile, although the result is the application of NPD, it does not provide the adaptation of each NPD stage (such as engineering trial manufacture). Furthermore, the mature experiences from western countries, such as Airbus in France, in introduction of collaborative product development software in NPD is worthy of consultation, but the specific situations in different countries should be taken into consideration. In Taiwan, cases which application of collaborative product development software supports NPD are still rare, but these introduction experiences are worthy of making thorough inquiry for other enterprises¡¦ reference. Therefore, the article has selected a case closed study of Taiwan manufacturing that introduced collaborative product development software and accompanied with related adaptation theory (such as LB mode, AST, discrepancy event, etc.) to thoroughly investigate adaptation conditions and result analysis before, in the middle of, and after introduction.

This thesis investigates the role of technology-use mediation in supporting the work of global virtual teams. The work is set in the context of a longer term action research programme into collaborative computing and global virtual teams, initiated by Auckland University of Technology in New Zealand and Uppsala University in Sweden. Over the period since 1998, global virtual collaborations involving teams of students from both universities have been conducted annually. This thesis investigates the 2004 collaboration cycle, in which participants from St Louis University Missouri joined the collaboration. This was the first triadic collaboration, and covered Northern, Southern and Western aspects of the globe while traversing three widely divergent time-zones. In spite of the extensive experience in collaboration possessed by the coordinators at all three sites, the results of the global virtual trial were at best mixed. This repeated experience of dissatisfaction in our global virtual collaborations, in spite of the technology being in place has been a primary motivator for this work. Why is global virtual collaboration difficult? What roles and activities are critical? How can we do it better? These are not issues solely to do with the student actors in the global virtual teams, but more to do with the supporting cast, engaged in “activities which involve the shaping of other users activities of [technology] use” (Orlikowski et al., 1995, p.425). Thus came about my interest in exploring the topic of technology-use mediation. This thesis applies a research framework adapted from DeSanctis & Poole’s “Adaptive Structuration Theory” (1994) by the author. Initially applied to “facilitation” in virtual teams “Extended Adaptive Structuration Theory (EAST)” (Clear, 1999a), has undergone further development. The resulting research framework “Technology-use Mediated AST (TUMAST)” is applied here for the first time to investigate technology-use mediation activities performed during the global virtual collaborative trial. A corpus of data based on the email communications of supporting parties to the collaboration is analysed in depth in this study, applying a combination of grounded theoretic and structurational techniques. Thus a very rich and firmly grounded picture of the processes of technology-use mediation is built. This thesis represents the first known in-depth longitudinal study of technology-use mediation in a real global virtual team setting. From this exploratory study some novel theorizations have resulted. Methodologically it demonstrates analysis of technology-use mediation applying the TUMAST framework in a manner that captures the richness and evolution over time of these complex activities. Substantively it proposes a novel theory of “Collaborative Technology Fit (CTF)”. It is hoped that future global virtual team coordinators and researchers may apply the theory in order to map their situation, and diagnose their degree of collaborative alignment on multiple dimensions, thus enabling corrective actions to be taken. While the work arises in a tertiary education context, it reflects the reality of professionals at work in a global virtual team. Its application within other domains remains to be proven, but readings from the literature, and personal experience within global virtual software development teams suggest its wider applicability.

According to some commentary, employees are empowered by simple, flexible and lightweight social software such as blogs and wikis. Using such software, it is claimed they will be able to connect and collaborate beyond boundaries and to benefit organisations in innovation and growth. Extending such claims, commentators also argue that social software challenges existing ways of networking, communicating and collaborating and is likely to cause disruption to some organisations. However, a literature search reveals that it is still unclear for both researchers and practitioners how social software can be exploited for work purposes, and what are the grounds for its adoption. Systematic investigation of the adoption of social software for work collaboration is found to be absent in academic writing. Organisations continue experimenting on social software, seeking ways to encourage their employees to adopt the tools, and expect to benefit from self-organised, distributed collaboration. This technology adoption is a contingent process. The way members use social software is embedded within the social interaction process, group characteristics, tasks and environments. Adaptive structuration theory (AST) is adopted for social software-supported collaboration in a way that emphasised its value as a contextual analysis approach. A conceptual framework was developed from the researcher's experiential knowledge, AST and empirical evidence, and then revised with the findings from exploratory studies. The main theoretical insights induced from empirical evidence are: influence from 'meta-users', e.g., supervisors and managers, affects both users' use intention and behaviour. Social structures embedded in social capital can enable or inhibit the adoption of social software. Nevertheless, new social structures do emerge from online conversations. Additionally, the results show that task-technology fit has little relevance to social software adoption. A case study approach with mixed methods is adopted in this study. Social network analysis and statistical analysis provide complementary support to qualitative analysis. The UK public sector was chosen as the research context. Individuals are knowledge workers in distributed and cross-boundary groups. The asynchronous social software applications studied are blogs and wikis.