Orientador: Oswaldo Luiz Agostinho / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica / Made available in DSpace on 2018-07-28T19:39:16Z (GMT). No. of bitstreams: 1 Krishna_YelisettySreeRama_M.pdf: 13187967 bytes, checksum: af484ebe0655853678b7f047b0e0f3b2 (MD5) Previous issue date: 2001 / Resumo: Este trabalho apresenta um modelo conceitual de gestão e metodologia sistematizada para a implantação da qualidade nos requisitos de certificação de fornecedores do Setor Aeroespacial, levando-se em conta as normas ISO 9000, ISO 14000 e critérios de PNQ (Prêmio Nacional de Qualidade). Apresenta também resultados do estudo Benchmarking e análises dos critérios de qualificação dos fornecedores, das empresas "Referenciais de Excelência" como: EMBRAER, MECTRON, MARINHA e HELIBRAS, no que se refere à qualidade de fornecedores e faz uma comparação com sistema de qualidade dos fornecedores do CTA/IAE. O suporte tecnológico foi fornecido principalmente pelo Instituto de Aeronáutica e Espaço - IAE, um dos componentes do Centro Tecnológico Aeroespacial - CTA / Abstract: This work presents a conceptnal model of administration and systematic methodology for the implementation of the quality requisites and certification of the suppliers in Aerospace Sector, considering ISO 9000 roles and criterion of PNQ (Prêmio Nacional de Quualidade). It also presents results from the Benchmarking study as well as companies criterion analysis "Best in case", such as: EMBRAER, MECTRON, BRAZILIAN NA VY and HELIBRÁS, referring to suppliers quality and CT A/IAE quality system comparison / Mestrado / Engenharia de Fabricação / Mestre em Engenharia Mecânica

The present study identifies the dimensions and variables using prior research within each of the constructs under the management systems, fit and, organizational strategy, structure, lifecycle and performance. The constructs from the research model were defined with a combination of direct, calculated and coded measures. Context analysis for each case categorized management systems design into either prescriptive or descriptive. The selected performance measures have been extensively investigated in the research fields associated with organizational management. The study uses the multiple case study design with cross-sectional data spanning from 1991 to 2005 and involving 19 aerospace companies in the United States. A priori hypothesized relationships between the constructs were tested with Mann-Whitney procedures for differences between mean ranks associated with organizational performance measures. The results from Mann-Whitney tests suggest that there exist significant differences in organizational performance from fit factors between a management system design and the organization. Present study defined organizational performance measures for analysis in terms of Return on Assets, Return on Equity and Return on Investment. When compared to a prescriptive management system design, a descriptive management system design was associated with higher levels of organizational performance. Cases with a fit state were found to score significantly higher than cases with unfit state suggesting that a correct fit state is associated with higher levels of organizational performance. A fit state was associated with higher levels of performance when each of the organizational factors for strategy, structure and lifecycle were aligned to management system design. Study results suggest equifinality as cases reached a particular fit state with differing combinations of fit factors. The study contributes to the field with interpretation of a fit model and key relationship between management systems and performance providing the base for future research efforts associated with management systems, organizational factors and the fit between them.