Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2009. / As higher education is increasingly becoming globalised, quality assurance is one of the most important mechanisms that can be used to ensure the competitiveness of higher education institutions in South Africa. The competitive market place both in private and public higher education sectors, require people at all level in an organisation to think of ways to continuously improve their products or service that they deliver to customers. This can only be achieved within higher education institution if staff and management can demonstrate their commitment to quality improvement through their active contribution to outstanding performance. By providing higher quality service to students, contribute to the positive assessment of the university in its services rendered to its clients. This research seeks to determine the inefficiencies that impact adversely on service delivery as identified in the student housing registration and placement system, and to investigate ways of continuously improving the various processes and procedures. The primary research objectives of this study include the following: > To review the current student housing registration and placement system. > To determine client satisfaction as it relates to the current student housing registration and placement system. > To investigate and design an improved student housing registration and placement system that is efficient, workable, fast and user-friendly. > To develop a mechanism to continuously improve the quality of the system. It is anticipated that the research will lead to an improvement of student housing registration and placement application processes, which in tum will contribute to the overall improvement of service delivery. Furthermore it will enhance communication with the students and staff involved in the registration and placement process.

M.A. / Please refer to full text to view abstract

This is a case study of East London from 1870 to 1914 with gender as the critical analytical category. The focus is on change in the structure of gender relations, evaluated in terms of the recognition of the rights of women and their status in society and women of all race groups are dealt with. A feature of the source material has been the use made of oral history where interviews were conducted with the descendants of women who lived during the study period. There were many indirect factors which had a retrogressive influence on progressive change in the rights and position of women. The initial small size of the population and unbalanced gender ratios, the few natural resources, a small and limited port and periodic unpredictable natural disasters gave rise to a 'boom and burst' economy with very little industry. The result was that initially the women were very conservative and unwilling to make social changes. The military occupation and the outbreak of hostilities in the late 1870s affected social and racial attitudes detrimentally. The entrenched patriarchal system, under which both black and white women lived, and the legal controls, particularly in the marital situation, reinforced the subordination of women, making the system difficult to break. Further conservative forces were at work with the European class system being well entrenched, with most women working for upward mobility, gentrification and respectability. Wealth was critical in determining status and those women from the working class, who had achieved some degree of wealth and status, were not prepared to challenge the system. Religion was important for nearly all white women and converted black women, but was a retarding influence in the growth of feminist consciousness. Little progress was made in improving the condition of women who transgressed the law, the non-respectable women, and ethnicity made no difference. Progress was made in gender relations for women in some fields. The reduction in family size and the improvement in health, gave women more time and energy for public affairs. Participation in sport helped women discard the image of being weak and frail and also improved health. Educational opportunities allowed some to get tertiary training and obtain proper qualifications to earn a living for themselves. Xhosa women who came into the town, made a major break with traditional society and many became independent. The major impetus for change came through women's associations, where women actively worked together and achieved some positive results. Middle class white women could earn an independent living without losing respectability, although it was accepted that women should give up paid employment on marriage. Black women broke traditional ties and many urban women became independent. Conditions for working class and non-respectable women changed very little. A deduction is that many women, both white and black, had sympathy for one another and they created a fund of goodwill on both sides of the colour line.

M.A. / The purpose of this study is to compare the 1932 and 1989 Carnegie reports which dealt respectively with the issues of white and black poverty in South Africa. In 1932 the Carnegie report on white poverty was published which dealt with the causes, dimensions and possible solutions of poverty among the white (Afiikaner) community. In 1989 a similar report was published, the emphasis however being placed on the causes, dimensions and possible solutions of black poverty. The purpose of this study is to compare these two reports in their handling of the different poverty issues with specific emphasis on the role of politics in the causes and possible solutions of poverty. Research produced interesting points of agreement and disagreement. It was found that the magnitude of black poverty far exceeds that of white poverty 50% of the black population lives in poverty while only 17.5% of whites lived in poverty during the 1930's. The two Carnegie reports used the same indicators of poverty: the shortage of housing, education, health and unemployment. The historical causes of both black and white poverty can be traced to the same roots, for example the Anglo-Boer War and the Great Depression of the 1930's. However, the main causes of white poverty according to the Carnegie report were the inability of the population to adapt to changing economic conditions, farming problems, inadequate education and isolating circumstances. These are mainly socio-economic issues. In contrast, black poverty is largely caused by political factors, i.e. the policy of apartheid that discriminated against blacks in every sphere of life. White poverty was solved by a combination of three factors. The first was a process of ethnic mobilisation launched by Afrikaner leaders and designed to address "psychological" poverty. The second was economic growth as a result of the government's industrial policy and favourable external economic conditions. The third and most important was a deliberate policy of the government aimed at combating poverty. This included generous portions of the budget allocated to poor whites, comprehensive job creation programmes, legislation designed to favour white workers as opposed to black workers and the provision of housing, health services and education to the poor whites. According to the 1989 Carnegie report, black poverty is "a profoundly political issue". Therefore it cannot be solved until a fundamental redistribution of political power has taken place. This study evaluated the complex anti-poverty strategy proposed by the Carnegie report which covers a wide range of topics (for example education, health, rural development and housing) over the short and the long term, Although the Carnegie reports did not directly contribute to the solution of white or black poverty, it did however, lead to a greater public awareness of the poverty problem Both the (future) government and the private sector are to contribute to the solution of black poverty. In the study attention was also paid to issues not addressed by the Carnegie report, such as the redistribution of land, the role of the small business sector and population growth. It is concluded that the solution of black poverty hinges on addressing their "psychological" poverty, collective action to stimulate economic growth and effective government intervention in the economy.

This research is situated within the context of the post-apartheid era in South Africa, which includes the dominant ideologies and policies that have shaped the urban landscape of the past and present. It investigates the extent and patterns of integration that exist twenty years after the country’s political transition and it uses Grahamstown, a small education and cultural centre in the Eastern Cape Province, as its case study. The investigation incorporates the traditional geographical focus of residential and educational integration, using conventional means of investigation such as segregation indices, dissimilarity indices, percentages and maps. However, in identifying the broader nature of ‘segregation’ and ‘integration’, the study moves beyond these foci and approaches. It adopts the timegeographical framework to reveal the dynamic use of urban space that reflects the lived space of selected individuals from the community of Grahamstown: the extent and patterns of their behavioural integration or spatial linkages. Together, these approaches reveal that Grahamstown is still a city divided by race and, now, class. Schools and residential areas remain tied to the apartheid divisions of race and the white community exists almost entirely within the bounds of apartheid’s blueprint of urban space. Rhodes University, which is located within Grahamstown, has experienced admirable levels of integration within the student body and within the staff as a whole, but not within the staff’s different levels. In essence, where integration has occurred it has been unidirectional with the black community moving into the spaces and institutions formerly reserved for whites. The limited behavioural integration or spatial linkages are shown to be tied to city structure and, within the white group, to perceptions of ‘otherness’ held by the individuals interviewed. While the study shows limited differences in the time-spatial movements between members of different races who are resident in the former white group area, it highlights the differences between those more permanently resident in the city and the temporary educational migrants or students. The study argues that the slow pace of change is related to the nature of South Africa’s democratic transition and its attending political and economic policies.

Land use forms such as cultivation and livestock farming have become less productive and unsustainable in the Tyefu communal villages of Ngqushwa (Formerly Peddie) district, Eastern Cape, South Africa. This is manifest in abandoned and severely degraded cultivation fields as well as transformed vegetation, making it difficult to earn a land based livelihood. Against the backdrop of severe land degradation and poverty levels in these communal villages, game farming has been recommended as an ecologically, economically and socially sustainable form of land use. Tyefu Community Reserve is a project, recommended by the Subtropical Thicket Ecosystem Project (STEP) backed by the Department of Environment Affairs and Tourism (DEAT), for hunting and venison selling. The proposed area has been fenced and animals to be stocked in the reserve have been requested on a loan basis. Such an undertaking requires an understanding of the abundance and condition of vegetation, terrain parameters, and an assessment of potential wildlife species, as well as the carrying capacity of the recommended reserve as a habitat. With the aid of orthophoto maps, Subtropical Thicket Ecosystem Planning (STEP) shapefiles, ASTER satellite imagery and a High Resolution Digital Camera Image, vegetation types were mapped and their condition was assessed. A Digital Elevation Model (DEM) of the area was used to extract terrain parameters such as slope and aspect. The carrying capacity of the proposed reserve was determined using a model originally developed by Boshoff et al. (2001) for estimating potential wildlife and abundance. The proposed reserve is predominantly covered by dense thicket as compared to the adjacent Tyefu communal villages where thicket has been severely degraded. The prominent topographic characteristics such as slope reveal an escarpment ringing the proposed reserve with gentle slopes towards the centre. Slope direction has also influenced the distribution of vegetation in the proposed reserve, as the moist south facing slopes tend to have a greater proportion of dense thicket as opposed to the warm north facing slopes. Vegetation types and topography of the reserve can provide suitable habitat to a variety of wildlife species and are likely to influence the distribution of mammals in the proposed reserve. The carrying capacity model developed has been useful in determining potential species that can be supported by the reserve, and estimating their abundance. Given the small size of the proposed community reserve (about 1800ha), it has been recommended that it should be stretched to link up with the existing Great Fish River Game Complex. It will then fit within the framework as envisaged by STEP (2004), in the form of Fish River Biodiversity Initiative, a conservation corridor bordering the Great Fish River.

The current study is a psychobiography. The subject was chosen through purposive sampling based on the researcher’s personal interest and the remarkable impact this woman had within her society. Ellen Kuzwayo also meets the requirements of a psychobiography in that she is historically well known, inspirational, and her life has been completed. The study applies a qualitative research method in the form of a psychobiography, which aimed to describe Ellen Kuzwayo`s life accordingto Daniel Levinson`s Life Structure Theory of Adult Development. Levinson`s theory divides the lifespan into four developmental eras, each with its own biopsychosocial character. Each era in turn is divided into shorter periods of development. Levinson`s theory was chosenbecause it is specifically relevant to the development of women. The findings of the study indicate that Kuzwayo’s life was consistent with the pattern of development which Levinson (1996) identified. Kuzwayo was relatively successful in resolving the life tasks and transitional periods proposed by Levinson. This research study has given a positive demonstration of the value of development theory to investigate a particular human life. Furthermore, it emphasized the uniqueness of individuals in coping with the challenges of life. As a result it has opened up the possibility of perceiving people and their actions in a different way. Consequently, recommendations are offered in order to extend psychobiographical research on the life of Ellen Kuzwayo.

The focus of this research was to establish how black primary school principals in some Port Elizabeth schools manage the problems of poverty, vandalism and non-payment of school fees. The aim of this research was to improve these burning issues at my own school, but also to assist other schools which are encountering similar problems with regard to these three issues. Qualitative research methods were used. Data was collected by studying relevant literature and conducting semi-structured interviews and participant observation. Composite case studies of the schools were compiled. Content analysis was used to analyse the data and recommendations for improvement were made. The results of the research indicate that since 1994, when democracy and equal human rights were declared, primary schools have actually been experiencing escalating problems in terms of poverty, vandalism and school fee payment. As the school system is closely intertwined with the socio-economic and political dimensions of society, these challenges can only be effectively addressed if all stakeholders in education collectively take up ownership of these problems and commit themselves to finding unique and effective solutions in the Port Elizabeth urban and rural areas.

Xenophobia became known as manifest of relations and perceptions of an "in–group" towards an "out-group", including a fear of losing identity, suspicion of its activities, aggressions, and desire to eliminate its presence to secure a presumed purity. This study aims to address the socio-economic impacts of xenophobia in South Africa. As a matter of fact, the 2008 xenophobia attacks amongst others were violent and acted as visible wake-up call to the country to focus attention on the reality of human migration. South African democratic constitution recognises immigration, and gives multiple reasons why nationals from other countries have to migrate to settle in South Africa. This study was grounded within the field of Development studies and undertook a case study of investigating the socio- economic impacts of xenophobia in Nelson Mandela Bay Metropole (NMBM) as a case study. The study employed the use of semi- structured interviews whereby a questionnaire was used to guide the researcher in the interview process. A total of 40 officials were interviewed, ranging from governmental department through to civil societies to private immigration consultants and immigrants in South Africa, in order to avoid the generation of biases. The data obtained from respondents were presented, analysed, and discussed. From the data collected, it was possible to single out the impacts of xenophobia in NMBM. Some of the consequences generated from the fact that the community need more awareness programs, the local and national government need to capacitate the citizens to create sustainable jobs and the DoHA‟s activities greatly relegate immigrants to the backyard. Based on the study findings, the main recommendations offered to NMBM was to create a forum to advice the DoHA to channel efforts into managing migration issues sustainably rather than "stopping" it. Furthermore to catalyse Civil Society and NGOs to initiate support mechanisms to hold government accountable. This will greatly provide a perfect platform for development.

Afrikaans: Bemagtiging is tans in die Republiek van Suid-Afrika 'n essensiële en aktuele onderwerp veral in die ontwikkeling van vroue, gemeenskapsorganisering, sowel as in die progressiewe strewe na vrede en sosiale geregtigheid. In die samelewing is groot getalle persone, veral vroue, magteloos en is dit dus noodsaaklik om hierdie belewenis van magteloosheid te beklemtoon in die hantering en verbetering van maatskaplike probleme. Die doel van hierdie studie is om 'n maatskaplikewerkprogram te ontwikkel wat afgestem is op die bemagtiging van die gedepriveerde vrou ten einde haar maatskaplike funksionering te verbeter. Gedepriveerde vroue is vasgevang in 'n siklus van probleme wat hulle maatskaplike funksionering beïnvloed. Maatskaplike werkers pas beperkte intervensiestrategieë toe om verandering by die vroue te weeg te bring. Ten einde intervensiestrategieë te kan selekteer wat sinvolle verandering teweeg bring, moet kennis geneem word van hoe gedepriveerdheid die vrou se maatskaplike funksionering belnvloed. Hierdie aspekte of faktore moet aangespreek word deur gedepriveerde vroue te bemagtig om verandering te inisieer en instand te hou. Die studie is gebaseer op 'n literatuuroorsig oor die maatskaplike wanfunksionering van die gedepriveerde vrou, asook die benutting van selfdirektiewe groepwerk as bemagtigingstrategie. 'n Maatskaplikewerkprogram is ontwikkel ten einde die gedepriveerde vrou te bemagtig, en haar instaat te stel om maatskaplik optimaal te kan funksioneer in die samelewing. Die aanname van die studie is soos volg: Indien gedepriveerde vroue deur middel van selfdirektiewe groepwerk, deelneem aan 'n maatskaplikewerkprogram wat afgestem is op haar behoeftes, kennis en vaardighede, sal sy bemagtig wees om maatskaplik beter te kan funksioneer. Die gevolgtrekking van die studie is dat 'n maatskaplikewerkprogram wat gebaseer is op selfdirektiewe groepwerk, 'n effektiewe hulpmiddel kan wees om: • bemagtiging by gedepriveerde vroue te bewerkstellig • haar instaat te stel om meer effektief in die samelewing te kan funksioneer en • sin en betekenis in haar lewe te ervaar Uit hierdie studie word die afleiding gemaak dat die maatskaplikewerkprogram, wat ontwikkel is met die oog op bemagtiging van die gedepriveerde vrou wat maatskaplik wanfunksioneer, as maatskaplikewerkintervensie in die praktyk toegepas kan word ten einde die impak van die program vir die bemagtiging van die gedepriveerde vrou te evalueer. English: Empowerment in the Republic of South Africa is currently an essential and topical discussion subject, particularly in the fields of upliftment and development of women, community organising, as well in the progressive striving towards peace and social justice. In the present social environment there are large numbers of people, especially women, who are powerless and it is thus of paramount importance that this socio-political reality of powerlessness, be highlighted in the management and betterment of social problems. The purpose of this research is to develop a social work program specifically aimed at the empowerment of the currently a typical deprived woman so as to improve her social functionality. Deprived women are caught in a vicious cycle of obstacles, which directly impact on her social standing. Social workers apply a limited range of intervention strategies to enable a change in circumstances relative to such women to evolve. However, to be able to select such intervention strategies which will result in meaningful change, there must be real understanding of how such a deprived state of being influences the woman's social functionality. Empowering currently deprived women must address these factors and their nuances so that they themselves initiate change and maintain the new status quo. This research is based on a written and recorded overview of the social malfunctioning of the deprived woman as well as the employment of self-directed group work and interaction as an empowerment strategy. A social workers program is developed to achieve the empowerment of deprived women and to allow her to operate at an optimal level in the social environment. The assumption of the research is as follows: Provided deprived women partake through the medium of self-directed group work and intervention, which is solely directed at their particular requirements, knowledge and skills levels, will they become empowered and better enable to function socially. The findings of this research is that a social management program which is based on self directed group work and intervention can be an effective tool to: (1) achieve empowerment of the deprived women, (2) allows her to function more effectively in the social environment on a sustainable basis and (3) allows her to experience sense and purpose in her life. From the results of this research, it can be concluded that the social management program IS developed specifically for the empowerment of deprived women. The social work intervention is applied in practice to allow for the impact of the program on the deprived women to be evaluated. / Dissertation (MA (Social Work))--University of Pretoria, 2007. / Social Work and Criminology / unrestricted