Thesis (M.C.E.)--University of Delaware, 2006. / Principal faculty advisor: Ardeshir Faghri, Dept. of Civil & Environmental Engineering. Includes bibliographical references.

Thesis (M.S.)--State University of New York at Buffalo, 2005. / Includes bibliographical references (p. 45-46). Also available online.

Airports are places where people have the potential to experience either satisfaction or frustration, and marketing and tourism scholars have argued that customer satisfaction is one of the primary goals of airports. However, few studies have systemically analyzed the service quality and efficiency of airports, or examined customer satisfaction with airport facilities. While airline passengers' expectations of airport service quality have been examined, there are few studies focusing on both their expectations and desires regarding airport services. Furthermore, to the best of our knowledge, no available studies have analyzed passengers' expectations and desires on the basis of the desires congruency model. This study attempted to define tourists' desires and expectations congruency as well as their satisfaction with their entire airport experiences. A total of 262 airline passengers in Incheon International Airport and Los Angeles International Airport participated in the study. Six hypotheses were tested with data collected from a survey of the airline passengers with the use of descriptive statistics and structural equation modeling. Most relationships among latent variables were found to be in accordance with previous studies. Furthermore, the results of the current study implied that the desires congruency model could be applied to the satisfaction formation of airline passengers. Practical recommendations are presented for the airport managers to enhance airport services.

Thesis (M. of Strategic Studies)--U.S. Army War College, 2006. / "15 MAR 2006"--Tech. report doc. page. Includes bibliographical references (p. 15-16) Full text document available on public STINET.

According to a recent report by the U.S. Senate Joint Economic Committee, the costs of domestic air traffic delays were estimated to be a staggering $41 billion in 2007. Of this, $19.1 billion was attributed to airline operating costs and $12 billion was attributed to passenger delays. In instances of irregular operations, an airline's primary objective is to get operations back to normal as quickly as possible while incurring minimal cost. Historically, airlines have prioritized recovering schedules for aircraft and crew before attempting to reaccommodate disrupted passengers. The literature has not examined how proactive movement of passengers can be used to mitigate the impact of irregular operations. This work bridges this gap by exploring how early standby fees (which influence customer behavior) can be utilized to improve operations. This research uses a variety of public and private data sources to construct a micro-level simulation to explore the impact that early standby pricing policies have on aggregate and average delay for disrupted passengers. Three distinct modules developed for use in the simulation have broader applications to the research community: (1) logic for a passenger reaccommodation algorithm; (2) a model that predicts the number of early standby passengers; and (3) a model to predict the probability a passenger misses a connecting flight. Preliminary results confirm the hypothesis that early standby pricing policies affect both profitability and operational performance. A simple example illustrates that an airline faces an important tradeoff when setting an early standby pricing policy: the early standby fee that maximizes an airline's profitability is different from the early standby fee that yields the lowest aggregate and average delay metrics for customers. This dissertation proposes a new product that remedies these competing objectives by improving them both simultaneously.

An in-depth study of Advance Passenger Information and Passenger Name Record has never been accomplished prior to the events of September 11 th. It is of great importance to distinguish both of these concepts as they entail different legal consequence. API is to be understood as a data transmission that Border Control Authorities possess in advance in order to facilitate the movements of passengers. It is furthermore imperative that harmonization and inter-operability between States be achieved in order for this system to work. Although the obligations seem to appear for air carriers to be extraneous, the positive impact is greater than the downfalls. / Passenger Name Record access permits authorities to have additional data that could identify individuals requiring more questioning prior to border control clearance. This data does not cause in itself privacy issues other than perhaps the potential retention and manipulation of information that Border Control Authorities may acquire. In essence, bilateral agreements between governments should be sought in order to protect national legislation. / The common goal of the airline industry is to ensure safe and efficient air transport. API and PNR should be viewed as formalities that can facilitate border control clearance and prevent the entrance of potentially high-risk individuals.

No description available.

No description available.

The aviation industry is undeniably playing a very significant role in our day-to-day life. A vast and inter-connected web of flights ensures swift passenger travel and cargo traffic. However, in the name of security, otherwise intrinsic technicalities tend now not only to hinder on further development of aviation facilitation but also take over and lead towards the exact opposite result. What are the current measures taken by the international community to streamline passenger travel? What are the new initiatives which ought to be implemented? How is the future of aviation facilitation going to look like? How is it going to affect air travel and what legal implications is it rising? Throughout this thesis we will present the legal framework applicable to aviation facilitation and discuss the main initiatives that are being considered by ICAO and IATA in this respect. While Facilitation and Security should be considered as "two faces of the same coin", in reality they appear to "compete" against each other. Hence, we will provide our arguments in support of this theory.

As you probably know, to board the B777-300ERi in Geneva for Anchorage via London, is not just that simple. With your ticket you bought several days before, you come to the airport, check in, pay airport's fees, go through the customs and security checks, walk in the terminal following signs, maybe you stop in the duty free shops, and finally find your gate. By this time, you are ready to board, about one hour after you enter the airport. / We will be essentially interested in air law that is why, the purpose of this master's thesis is to consider the legal aspect of facilitation in civil aviation. The term facilitation refers to the process that passengers, crew, luggage, cargo and mail have to go through when they cross borders to fly from a point A to a point B. / Recently, an aspect of facilitation took an outstanding importance: health issues. At the end of last year, the Severe Acute Respiratory Syndrome (SARS) outbreak was a real threat to international civil aviation because passengers (and crews) could have been exposed to an infected person inside the terminal or on board the plane, also, aircrafts were considered a fast vector of this disease through the world. The economic consequences for airlines and airports were very painful. / iBoeing 777-300 Extended Range.