Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2018-03-13T14:12:31Z No. of bitstreams: 1 RubensMatiasDeSousa_DISSERT.pdf: 2777129 bytes, checksum: 5e91b65940aafe95a42c4b1cdc6528d0 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2018-03-20T11:59:45Z (GMT) No. of bitstreams: 1 RubensMatiasDeSousa_DISSERT.pdf: 2777129 bytes, checksum: 5e91b65940aafe95a42c4b1cdc6528d0 (MD5) / Made available in DSpace on 2018-03-20T11:59:45Z (GMT). No. of bitstreams: 1 RubensMatiasDeSousa_DISSERT.pdf: 2777129 bytes, checksum: 5e91b65940aafe95a42c4b1cdc6528d0 (MD5) Previous issue date: 2017-11-24 / O servi?o ostensivo de ronda de m?vel, desenvolvido no Campus Central da Universidade Federal do Rio Grande do Norte, executado por vigilantes concursados, tem se apresentado como a principal atividade de preven??o e enfrentamento de atos de viol?ncia praticados contra pessoas e patrim?nio p?blico nesse ambiente acad?mico. Por se tratar de uma atividade que apresenta riscos de seguran?a e ergon?micos, este estudo objetivou diagnosticar esse processo, com base na An?lise Ergon?mica do Trabalho - AET, a fim de formular recomenda??es que visem solucionar ou mitigar os problemas identificados. Trata-se de um estudo de caso de car?ter qualitativo. A finalidade da pesquisa, em termos metodol?gico, foi explorat?ria-descritiva. Para tanto, utilizou-se como fontes de coleta de dados, a pesquisa bibliogr?fica, an?lise documental, entrevistas semiestruturadas aplicadas ? 21 dos 32 vigilantes, e a observa??o participante, todos ancorados na metodologia da AET. Foram ainda coletados dados sobre a popula??o investigada e dados relativos ao trabalho executado por esses servidores. Para a an?lise dos dados foi utilizado o software editor de planilhas Microsoft Office Excel. Essa pesquisa ratificou a valida??o de conceitos apresentados por v?rios autores que auxiliaram na compreens?o do tema e na elabora??o do diagn?stico. Quanto aos resultados obtidos deste estudo, identificou-se a exist?ncia de problemas relacionados ao distanciamento entre o trabalho prescrito e o trabalho real, ?s condi??es de trabalho, fatores esses que resultaram na apresenta??o de recomenda??es que visam contribuir para a redu??o dos riscos de seguran?a e ergon?micos existentes, bem como para a melhoria das condi??es de trabalho e qualidade do objeto investigado. / The ostensive mobile round service, developed at the Central Campus of the Federal University of Rio Grande do Norte, run by bankrupt vigilantes, has been presented as the main activity of prevention and coping with acts of violence against people and public assets in this academic environment. Because this is an activity that presents safety and ergonomic risks, this study aimed to diagnose this process, based on the Work Ergonomic Analysis - AET, in order to formulate recommendations that aim to solve or mitigate the problems identified. This is a qualitative case study. The purpose of the research, in methodological terms, was exploratory-descriptive. For this purpose, bibliographical research, documentary analysis, semi-structured interviews applied to 21 of the 32 guards, and participant observation, all anchored in the AET methodology, were used as sources of data collection. We also collected data on the population investigated and data related to the work performed by these servers. For data analysis, the Microsoft Office Excel spreadsheet editor software was used. This research ratified the validation of concepts presented by several authors that helped in understanding the theme and in the elaboration of the diagnosis. Regarding the results obtained from this study, we identified the existence of problems related to the distance between prescribed work and actual work, working conditions, which resulted in the presentation of recommendations aimed at contributing to the reduction of safety risks and ergonomics, as well as for the improvement of working conditions and quality of the object under investigation.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-05-11T20:59:30Z No. of bitstreams: 1 KatiaMariaFernandesDeBrito_DISSERT.pdf: 2180512 bytes, checksum: c58be4f55a3facae87fb4dfe457bde7d (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-05-19T22:24:43Z (GMT) No. of bitstreams: 1 KatiaMariaFernandesDeBrito_DISSERT.pdf: 2180512 bytes, checksum: c58be4f55a3facae87fb4dfe457bde7d (MD5) / Made available in DSpace on 2016-05-19T22:24:43Z (GMT). No. of bitstreams: 1 KatiaMariaFernandesDeBrito_DISSERT.pdf: 2180512 bytes, checksum: c58be4f55a3facae87fb4dfe457bde7d (MD5) Previous issue date: 2015-07-22 / As Unidades Produtoras de Refei??o (UPRs) ou UANs (Unidades de Alimenta??o e Nutri??o) destinam-se a produ??o de alimentos para coletividade sadia e/ou enferma e precisam faz?-lo de forma a garantir a qualidade do que ? produzido. Nestas unidades, o ambiente de trabalho, em geral, apresenta ru?dos excessivos, calor e condi??es f?sicas desfavor?veis, como tamb?m as formas de organiza??o do trabalho podem representar riscos ? sa?de do trabalhador e levar a erros durante a produ??o e/ou distribui??o de alimentos. O objetivo deste trabalho foi analisar os processos de trabalho na Unidade Produtora de Refei??es de um Hospital Universit?rio, identificar os fatores de risco para sa?de do trabalhador utilizando para isto o conhecimento da Ergonomia, especificamente o m?todo de An?lise Ergon?mica do Trabalho (AET) ap?s esta an?lise foi poss?vel elaborar propostas que venham a trazer poss?veis melhorias nas condi??es de trabalho, reduzindo os fatores de riscos ? sa?de e as possibilidades de falhas durante o processo de produ??o de refei??es. Importante ressaltar que o m?todo AET considera a atividade de trabalho desenvolvida em tempo real e destaca a import?ncia de ouvir e envolver os pr?prios trabalhadores no processo de mudan?a. Trata-se de uma pesquisa descritiva, com abordagem qualitativa. Na pesquisa de campo foram coletados dados demogr?ficos dos participantes (idade, escolaridade, setor de lota??o, tempo de servi?o total e tempo de servi?o no setor) e dados relacionados ao trabalho desenvolvido por eles (An?lise de tarefas, An?lise da atividade e An?lise do ambiente de trabalho) na UPR. Os instrumentos utilizados foram observa??es globais e sistem?ticas e entrevistas semiestruturadas, buscando identificar as principais queixas relativas ?s atividades por eles desenvolvidas. Os resultados desta an?lise indicaram que a unidade analisada apresenta diversos problemas de ambi?ncia dos postos de trabalho como tamb?m na organiza??o do trabalho. Inconformidades que resultam em um ambiente favor?vel ao adoecimento e riscos de acidentes. / The Food and Nutrition Units (FNU) are designed to produce food for healthy and/or sick communities and need to be done in a way to ensure the quality of foodstuffs that were produced. In these units, in the working environment, in general, there is excessive noise, heat and physical condition with many adaptations, presence of obstacles, inadequate flows, as well as the ways of the working organization may represent risks for workers health and lead to errors during production and/or distribution of food. The main goal of this study was to analyse the working processes in the Food Production Unit of the university?s hospital and identify the workers' health risk factors, using for this the knowledge of ergonomics, specifically the method of Ergonomic Work Analysis (EWA). After this analysis it was possible to develop proposals that will bring improvements to the working conditions, minimizing health risk factors during the process of meals production. It?s crucial to reassert this method considers the work activity performed in real time and highlights the importance of listening and the engagement of the workers in the changing process. It is a descriptive research with a qualitative approach. In the field research were collected demographics data, employment characteristics of the individuals (age, education, stocking sector, the total length of service and length of service in the industry) and data related to their usual work (task analysis, activity analysis and Analysis of the working environment) in the FNU. The instruments that were used in this study were document analysis, global and systematic observations and semi structured interviews in order to identify the main complaints related to those activities developed by them. The study was based on data for the analysis of Bardin, 2011, so the documents have been selected and including those that treat issues related to risks to workers' health were selected. The result of semi-structured interviews, global and systematic observations took place a confrontation of this material to the theoretical framework, held the inference and the interpretation of results the light of the knowledge of ergonomics and legislation. Issues related to the risks and the perception of workers has crafted a table showing the frequency of responses to the physical, chemical and biological and even the risk of accidents and was made a descriptive analysis. The results of this analysis indicated that the unit in question presents several problems ambience of jobs, both in terms of physical structure, but also in the organization of work. Non-conformities that leads to a favourable environment to the development of disease and injury hazards and compromising the quality of food produced. It is necessary to comply with legislation and that short, medium and long-term measures are taken to ensure the physical integrity of workers and improve the working environment.