Theoretical part of this thesis, deals with issues of odor substances found in the interior environment with special focus on solid wood odors and their relationship with VOCs. Although there is no direct impact of odors on human health, they can severely affect physical and mental well-being of the individual and lead to secondary complications and accidents. Subjective evaluation of odor perception is one of the factors that can be decisive when choosing furnishing elements. It is assumed that the human and wood olfactoric interaction could play an important role in marketing strategies of furniture manufacturers and distributors. Therefore, there was also practical part to this project, which deals with subjective odor evaluation of solid wood samples using sensory analysis. Then evaluation of short questionnaires. The obtained data were used to finalize results applicable in practice and useful for further olfactory research. Final part of this thesis deals with possible practical applications of those results, different means of aromatisation and their concrete rendering.

In this master’s thesis, the effect of smell as a tool of sensory marketing on consumer decision making is examined. The aim of the thesis is to describe the functioning of smell in a consumer decision making context and based on gathered data suggest possible recommendations applicable for selected culinary establishments that would serve to meet the needs of consumers as well as operators of these establishments. The case is demonstrated on an empirical study carried out in the Slovak National Theatre, whereby visitors were exposed to purposefully released smells over the period of two weeks. Consumer behaviour and revenues attributable to three selected items were observed over the studied timeframe. The collected data was subsequently compared to that of a counterfactual period in which no smells were being released. A statistically significant difference was observed in the sales of all three items examined, whereby the revenues stemming from coffee and strudel saw an increase, while the revenue from savoury pastry saw a decline. At the same time, it is necessary to identify potential factors that may have skewed the obtained data. Visitors have in their consumption process felt restricted primarily by a time constraint, which is necessary to take into account for long-term application of smell as a tool of sensory marketing, as well as for future research purposes.

Šiame darbe atskleidžiami jutiminio marketingo sampratos ir esmės teoriniai aspektai, analizuojama jutiminių elementų sąveika bei kvapų naudojimo įtaka marketinge. Kvapų naudojimo pardavimams didinti praktika Lietuvoje yra nežinoma, todėl nuspręsta atlikti užsienio mokslininkų tyrimų analizę, kvapo naudojimo pardavimams didinti įvykdytų kampanijų pavyzdžių analizę. Dėl iškeltos hipotezės patvirtinimo arba paneigimo, jog kvapo naudojimas gali padidinti pardavimus, atliekamas trijų etapų eksperimentinis tyrimas. Tyrimo rezultatai nepatvirtina iškeltos hipotezės. Darbe yra įvardinami eksperimentinio tyrimo galimi trikdžiai. Taip pat yra pristatomi susisteminti kvapo naudojimo sprendimai įvairiose srityse bei apibendrintai pateikiami galimi kvapo naudojimo rezultatai. Autorės sudarytas kvapo naudojimo marketingo priemonių veiksmingumui didinti modelis pristato apibendrintą kvapų naudojimo algoritmą pagal vidinius, išorinius ir jutiminius veiksnius. / This paper deals with analyzing sensory marketing conception. Firstly, the theoretical aspects of senses and aroma marketing are examined. There aren‘t many projects implemented in Lithuania of using scents in marketing, especially using scents to increase sales. This reason conditioned to doing analysis of using scents to increase sales in retail according to foreigner’s scientists researches and realised campaigns of using scents in retail. In order to confirm or deny the hypothesis, that congruent scent can increase sales, an experiment had been carried out in Lithuania. Experiment results deny the hypothesis. The research identifies some potential interferences for an experiment. This paper shows the solutions of using scents in various areas and possible results that might occure. Also, it is done and introduced a model for using scents in marketing in case to increase it’s efficiency. This model is made of internal, external and additional forces analysis.