Thesis (MSD (Employee Assistance Programme))--University of Pretoria, 2005. / Includes bibliographical references.

The study was conducted in order to determine the employee needs for an employee assistance programme in a welfare organisation in East London, Eastern Cape. This study was born out of a need from the management of this welfare organisation in East London who identified a need for an employee assistance Programme (EAP) within their organisation. According to management, there was a decline in productivity, and high stress levels due to high caseloads and societal demands (Leeuw, May 15, 2015). The theoretical framework that guided this research was systems theory. The rationale for using systems theory is that this study deals with individuals within an organisation who must coexist on a daily basis. There is a general belief that people and their physical-social-cultural environment interact in processes of mutual reciprocity and complementary exchanges (Merton, 2009). A qualitative approach was used in this study. Eight (8) employees from various levels in a welfare organisation were purposively selected to participate in the study. Semi-structured interviews were conducted with the participants and the interviews took more than forty-five (45) minutes each and this enabled the acquisition of rich information which is described in the findings and is used as a basis for the recommendations in the study. After the examination of the needs of employees for an EAP from the observations of both the employer and the employee it was clear that there is a need for employee assistance programmes in welfare organisations. Employees in this organisation are experiencing stress, burnout and were highly concerned about high caseloads that makes them feel incompetent to render adequate and quality services to their employees. The study also revealed that both employees and management of this organisation have different needs, experience different types of problems and view the EAP in different contexts. Despite the differences in their outlook on the situation, the evidence indicates that both employer and employee perceive that there is a need for an EAP, especially clinical services. At the same time, the issue of funding such a programme is also a concern. Recommendations were made for the organisation to develop an EAP to address the needs identified by employees, and for a clear communication strategy be developed to make all levels of employees within the organisation aware of the existence of such a programme. Another recommendation was made for the organisation to identify specific days on which they will conduct preventative awareness and debriefing sessions for the employees. It was also recommended that the South African Council for Social Services Professionals must standardise, regulate and monitor caseloads for the social work profession.

Based on Bayer and Gerstein's (1988a) Bystander-Equity Model of Supervisory Helping Behavior, this study examined the relationship between characteristics of Employee Assistance Programs (EAPs), supervisors, workers, and the EAP referral process. These theorists suggest that individual and environmental variables interact in a dynamic fashion and that one result of this process is a management-initiated EAP referral. Specifically, it was hypothesized that managerial status, type of troubled worker, and EAP location would affect supervisors' likelihood to refer hypothetical impaired employees to an EAP.Graduate students (N = 222) were asked to imagine themselves as supervisors (upper, middle, or front-line) employed by a fictitious manufacturing firm. They were also asked to imagine that they were responsible for some hypothetical workers described in a set of scenarios. Each participant received one of three sets of scenarios (cocaine abuser, alcohol abuser, or job-impaired worker). Additionally, half of the participants were told that their EAP was corporately owned and company-based, and that the personnel were employees of the firm. The other half were told that their EAP was contracted-out to independent practitioners (i.e., not employees of the company), and that the program was community-based. Upon review of each scenario, respondents were asked to indicate their likelihood (OZ-100%) of referring a particular hypothetical employee to their fictitious EAP.Results of an ANOVA revealed no significant interactions. As expected, however, two main effects for type of substance abuse and managerial level were found. Participants were more likely to refer cocaine abusers to an EAP than alcohol or non-substance abusing hypothetical employees. Referral rates were also found to be higher for alcohol abusing workers as compared to non-substance abusers. Additionally, it was discovered that front-line managers were more likely to make referrals as contrasted with upper-level managers. There was no effect found for the location of the EAP.Based on these findings a number of theoretical explanations were offered as were empirical and programmitic implications. Limitations of this project were discussed in terms of the analogue methodology, the single dependent measure (i.e., likelihood to refer), the stimulus materials, and the sample population used. / Department of Counseling Psychology and Guidance Services

Thesis (Ph. D.)--University of Oregon, 2007. / Typescript. Includes vita and abstract. Includes bibliographical references (leaves 129-135). Also available for download via the World Wide Web; free to University of Oregon users.

Dissertation (Ph.D.)--Auburn University, 2006. / Abstract. Vita. Includes bibliographic references (p.171-179).

Thesis (M.Com.(Human Resources Management))--University of Pretoria, 2006. / Abstract in English. Includes bibliographical references.

Thesis (MSD(Employee Assistance Programme))-University of Pretoria, 2004. / Abstract in English and Afrikaans. Includes bibliographical references. Available on the Internet via the World Wide Web.

Mémoire (M.P.M.O.)--Université du Québec à Chicoutimi, 2000. / Document électronique également accessible en format PDF. CaQCU

Thesis, PlanB (M.S.)--University of Wisconsin--Stout, 1999. / Includes bibliographical references.

Thesis (MSW(Social Work and Criminology))-University of Pretoria, 2008. / Includes bibliographical references.