Loi Chi-ho. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2003. / Includes bibliographical references (leaves 96-106). / Abstracts in English and Chinese. / ABSTRACT (in English) --- p.i / ABSTRACT (in Chinese) --- p.iii / ACKNOWLEDGEMENTS --- p.iv / TABLE OF CONTENTS --- p.v / LIST OF TABLES AND FIGURES --- p.vii / CHAPTERS / Chapter 1. --- INTRODUCTION --- p.1 / Chapter 1.1 --- Background of the Study --- p.1 / Chapter 1.2 --- Purposes and Objectives of the Study --- p.3 / Chapter 1.3 --- Significance of the Study --- p.6 / Chapter 1.4 --- Structure of the Thesis --- p.8 / Chapter 2. --- LITERATURE REVIEW --- p.10 / Chapter 2.1 --- The Social Exchange Perspective --- p.10 / Chapter 2.2 --- Organizational Support Theory and Social Exchange Perspective --- p.16 / Chapter 2.3 --- Organizational Justice and Social Exchange --- p.20 / Chapter 2.3.1 --- Distributive Justice --- p.20 / Chapter 2.3.2 --- Procedural Justice --- p.23 / Chapter 2.4 --- The Professional Context --- p.25 / Chapter 2.4.1 --- The Professional Model --- p.26 / Chapter 2.4.2 --- Professional Identification --- p.29 / Chapter 3. --- HYPOTHESES DEVELOPMENT --- p.33 / Chapter 3.1 --- Organizational Justice and Organizational Commitment --- p.33 / Chapter 3.2 --- Organizational Justice and Job Satisfaction --- p.38 / Chapter 3.3 --- Moderating Effect of Professional Identification --- p.41 / Chapter 4. --- RESEARCH METHODOLOGY --- p.47 / Chapter 4.1 --- Sample and Procedure --- p.47 / Chapter 4.2 --- Measurement and Variables --- p.49 / Chapter 4.3 --- Analytical Strategy --- p.53 / Chapter 5. --- RESEARCH RESULTS --- p.56 / Chapter 5.1 --- Factor Structure of the Measures --- p.56 / Chapter 5.2 --- Descriptive Statistics --- p.58 / Chapter 5.3 --- Test of the Mediating Hypotheses --- p.62 / Chapter 5.4 --- Test of the Moderating Hypotheses --- p.69 / Chapter 6. --- DISCUSSION --- p.74 / Chapter 6.1 --- Does Distributive Justice Matter? --- p.74 / Chapter 6.2 --- Moderating Effect of Professional Identification --- p.78 / Chapter 6.3 --- Implications for Theory --- p.80 / Chapter 6.4 --- Implications for Practice --- p.82 / Chapter 6.5 --- Limitations of the Study --- p.85 / Chapter 7. --- CONCLUSION --- p.88 / APPENDIX I Questionnaire of Professional Career Survey --- p.91 / REFERENCES --- p.96

by Ng Wai, Michael. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2003. / Includes bibliographical references (leaves 72-92). / Abstracts in English and Chinese. / ACKNOWLEDGEMENTS --- p.ii / APPROVAL --- p.iii / ABSTRACT (in English) --- p.iv / ABSTRACT (in Chinese) --- p.vi / TABLE OF CONTENTS --- p.vii / APPENDICES --- p.ix / LIST OF TABLES --- p.x / LIST OF FIGURES --- p.xi / CHAPTER / Chapter I. --- INTRODUCTION --- p.1 / Leadership --- p.1 / Emergent Leadership --- p.2 / Purpose of the Study --- p.6 / Chapter II. --- HYPOTHESES --- p.8 / Extroversion --- p.8 / Definition and Significance of the Study on Extroversion --- p.8 / Literature Fundamentals for Hypotheses --- p.10 / Organizational Citizenship Behavior (OCB) --- p.18 / Definition and Significance of the Study on OCB --- p.19 / Literature Fundamentals for Hypotheses --- p.22 / Gender --- p.25 / Interactions --- p.26 / Chapter III. --- METHOD --- p.32 / Design --- p.32 / Variables --- p.33 / Independent Variables Measures --- p.33 / Extroversion --- p.33 / Organizational Citizenship Behavior (OCB) --- p.34 / Dependent Variable Measure --- p.34 / Emergent leadership --- p.34 / Stimulus Materials --- p.35 / Control Variables --- p.40 / Participants --- p.40 / Experimental Manipulations --- p.41 / Chapter IV. --- RESULTS --- p.45 / Manipulation Check --- p.45 / Factor Analysis and Reliability Analysis --- p.47 / Results of the Guangzhou Data --- p.47 / Results of the Beijing Data --- p.48 / Results of the Aggregate Data --- p.49 / Hypotheses Testing --- p.52 / Hypotheses Results with Guangzhou Data --- p.52 / Hypotheses Results with Beijing Data --- p.57 / Chapter V. --- DISCUSSION --- p.64 / Chapter VI. --- LIMITATIONS AND FUTURE RESEARCH --- p.68 / REFERENCES --- p.72 / APPENDIX --- p.93 / APPENDICES / Appendix A English Version of the Extroversion Measure --- p.93 / Appendix B Chinese Version of the Extroversion Measure --- p.95 / Appendix C English Version of the OCB Scale --- p.97 / Appendix D Chinese Version of the OCB Scale --- p.98 / Appendix E 48 Arrangements of Emergent Leader Candidates --- p.99 / Appendix F SPSS Commands for Hypotheses Testing --- p.100

Ong Wai Shan Joanna. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2004. / Includes bibliographical references (leaves 60-69). / Abstracts in English and Chinese. / Chapter Chapter 1: --- Introduction --- p.1 / Customer Loyalty: A Review --- p.3 / Conceptual Development --- p.3 / Empirical Studies: Customer Loyalty in Terms of Behavior and Attitude --- p.5 / Commitment: A Composite of Cognition and Affect --- p.6 / Cognitive Commitment --- p.8 / Affective Commitment Towards the Restaurant as an Entity --- p.9 / Affective Commitment Towards Service Staff --- p.9 / Attitudes Towards the Restaurant: Perceived Service Quality --- p.10 / The Disconfirmation Gap Model of Service Quality --- p.10 / The Service Quality Indicators for the Restaurant Industry --- p.11 / Linking Service Quality and Commitment with Behavioral Intention --- p.13 / Service Quality and Behavioral Intention --- p.13 / The Effect of Commitment --- p.14 / The Behavioral Aspect of Loyalty: Behavioral Loyalty/Past Patronage Behavior --- p.17 / Customer Loyalty: Commitment (Cognitive and Affective) and Past Patronage Behavior --- p.18 / Variety-Seeking Behavior --- p.18 / Need for Variety --- p.19 / "Relating Past Patronage Behavior, Behavioral Intention and Repatronage Behavior" --- p.21 / Overview --- p.22 / Chapter Chapter 2: --- Method --- p.25 / Participants and Procedure --- p.25 / Instruments --- p.28 / Chapter Chapter 3: --- Results --- p.32 / Descriptive Analysis --- p.32 / Confirmatory Factor Analysis --- p.36 / Evaluation of the Structural Model --- p.37 / Chapter Chapter 4: --- Discussion --- p.43 / Commitment in Restaurant: Affective and Cognitive --- p.43 / The Service Quality Indicators in Restaurants --- p.44 / Service Quality's Direct Effect on Behavioral Intention --- p.45 / Service Quality's Indirect Effect on Behavioral Intention through Commitment --- p.46 / Variety-Seeking Behavior: Need for Variety --- p.49 / "Past Patronage, Behavioral Intention and Repatronage Behavior" --- p.51 / From Behavioral Intention to Repatronage Behavior --- p.51 / From Past Patronage Behavior to Future Repatronage Behavior --- p.52 / From Past Patronage Behavior to Behavioral Intention --- p.54 / Conclusion: Two Routes to Repatronage --- p.56 / Limitations --- p.56 / Implication --- p.58 / Managerial Implication --- p.58 / References --- p.60 / Appendix A: Theories Explaining The Cognitive Mechanisms Behind Variety Seeking Behavior --- p.70

Lau Man Wa. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2005. / Includes bibliographical references (leaves 48-60). / Abstract in English and Chinese; questionnairnes in Chinese. / Chapter CHAPTER 1. --- INTRODUCTION --- p.1 / OCBs Definition & Dimension --- p.2 / Antecedents of OCBs --- p.4 / Consequences of OCBs --- p.6 / CPBs Definitions & Dimensions --- p.7 / Antecedents of CPBs --- p.8 / Consequences of CPBs --- p.10 / An Integrative Framework of OCBs and CPBs Antecedents --- p.11 / Table 1 --- p.15 / Table 2 --- p.16 / Proposed Model --- p.17 / Unique Antecedents of OCBs --- p.18 / Unique Antecedents of CPBs --- p.19 / Common Antecedents of OCBs and CPBs --- p.20 / Summary --- p.21 / Figure 1 --- p.22 / Chapter CHAPTER 2. --- METHOD --- p.23 / A Quantitative Study Validating the Proposed Model --- p.23 / Overview --- p.23 / Participants --- p.23 / Table 3 --- p.24 / Measure - Questionnaire for Targeted Employee --- p.26 / Measure - Questionnaire for Colleague --- p.27 / Table 4 --- p.28 / Table 5 --- p.29 / Chapter CHAPTER 3. --- RESULTS --- p.30 / Correlation Analyses --- p.30 / Path Analyses --- p.30 / Figure 2 --- p.34 / Table 6 --- p.35 / Chapter CHAPTER 4. --- Discussion --- p.37 / Role Model --- p.37 / Inequity --- p.39 / Relationship with Colleagues --- p.40 / Face --- p.41 / Intrinsic and Extrinsic Motivation --- p.42 / Strengths and Limitations --- p.43 / Concluding Remarks --- p.47 / REFERENCES --- p.48 / APPENDIX --- p.61 / Chapter (1) --- Questionnaire for Targeted Employee --- p.61 / Chapter (2) --- Questionnaire for Colleague --- p.76

Shu-Fai Cheung. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 48-57). / Acknowledgement --- p.2 / Abstract --- p.3 / The Theory of Planned Behavior --- p.4 / Current Status --- p.7 / Research Questions --- p.17 / Method --- p.20 / Data Analysis Procedure --- p.27 / Results --- p.31 / Discussion --- p.40 / References --- p.48 / Footnotes --- p.57 / Chapter Table 1 --- Descriptive information of studies --- p.58 / Chapter Table 2 --- Effect of TOPB and PBC for the whole data set --- p.59 / Chapter Table 3 --- Descriptive statistics of mean PBC ratings --- p.60 / Chapter Table 4 --- Weighted mean PBC rating for each type of PBC operationalization and each type of beahvioral domain --- p.61 / Chapter Table 5 --- Unique Effect of PBC across operationalization of PBC --- p.62 / Chapter Table 6 --- Unique Effect of PBC across operationalization of intention --- p.63 / Chapter Table 7 --- Effect of Intention's and Control's Operationalization on Predicting Intention --- p.64 / Chapter Table 8 --- Effect of Intention's and Control's Operationalization on Predicting Behavior --- p.65 / Chapter Figure 1. --- The Theory of Planned Behavior --- p.66 / Chapter Figure 2. --- Schematic Representation of Research Questions --- p.67 / Chapter Figure 3. --- Schematic Representation of Research Questions --- p.68 / Chapter Appendix A --- Article list --- p.69 / Chapter Appendix B --- Using the delta method to derive a semipartial correlation's variance --- p.74

Photocopy of typescript. / Digitized by Kansas Correctional Industries

One of the most important trends in today’s marketplace is consumers’ increased reliance on smartphones not only as a communication device but also as a central platform for accessing information, entertainment and other consumption activities—the so-called “mobile revolution” (Ackley 2015). While the marketing implications of mobile platforms are receiving emerging attention in the marketing modeling literature (e.g., Danaher et al. 2015; Ghose and Han 2011; Sultan et al. 2009), still very little is known about the consumption psychology of smartphone usage. The purpose of my dissertation is to address this void by examining what is fundamentally different about the psychology of smartphone use. The dissertation consists of two essays examining two complementary components of mobile consumer behavior. In the first essay I focus on clarifying the particular type of relationship that consumers form with their smartphones. Specifically, I advance the hypothesis that smartphones often fulfill the role of “attachment objects” for consumers. That is, smartphones are now used by many consumers in much the same way as pacifiers or security blankets are used by children—which I refer to as the Adult Pacifier Hypothesis. Consistent with this hypothesis, results from two controlled lab experiments show that relative to a comparable device such as one’s personal computer, engaging with one’s smartphone provides greater comfort as well as faster recovery from a stressful situation, both of which are defining characteristics of attachment objects. A third lab study reveals that, under feelings of stress, people actively seek out and engage with the device over other objects in much the same way that a child would seek out and engage with his or her pacifier. Also consistent with this hypothesis, a fourth study shows that the drive to use one’s smartphone becomes especially pronounced among consumers who have recently quit smoking—that is, consumers who are particularly susceptible to anxiety and stress. In the second essay I document an important consequence of consumers’ increased reliance on their smartphones: its impact on user-generated content. Across three field studies and six controlled lab experiments, I find that smartphone usage drives the creation of content that is more emotional, specifically more positively emotional, and potentially more impactful than content generated on PCs. Overall, these findings provide insight into the psychology of the mobile consumer and its downstream marketing implications.

<p> The following research highlights the impact of building a strong school culture in one successful urban Turnaround school. From changes to the environment to increased professional development, from the impact on student and parent engagement to the changes in professional expectations for staff, it seems there was no area of the school that wasn&rsquo;t positively impacted by focusing on improving the school&rsquo;s culture. It highlights a school that moved from being arguably the lowest performing elementary school in the state to a school that had measurable and steady improvements in student achievement over a four year span. This research presents a success story told through the lens of the culture-building that the seasoned leader prioritized and insisted was most critical to their Turnaround efforts. Despite massive reform and the pressures of accountability, the leader&rsquo;s insistence on shaping the culture in every aspect of the school paid off. The staff too experienced this improved culture as critical to their Turnaround and sustained success. Given the fact that this school generated steady success in one of the poorest neighborhoods in the state, this local story has much to teach like and unlike settings. Additionally, this Principal&rsquo;s ability to strengthen her school culture through the implementation of massive reform provides district and school-based leaders ways to couple culture-building and reform in effective ways. This research identifies and extrapolates the key findings that are replicable and urgently relevant to public schools everywhere that are struggling to find a balance between answering the call of heavy reform while creating school cultures that meet the needs of students and staff, and create lasting and sustainable school-wide improvement. Finally, this research provides an example of a successful leader who invested in the culture, despite pressures to focus on other urgent matters perceived to be more directly related to student achievement. This research provides an invitation to leaders who wish to build school cultures that will prove foundational to substantial and lasting success.</p>

<p> Community, or the sense of being connected to others, represents an enduring conversation throughout organizational literature. <i>Communitas </i>, on the other hand, has not been well researched in this context. <i>Communitas</i> refers to an unstructured community in which people have a sense of sharing and intimacy that develops among persons who experience liminality as a group. Building on the anthropological work of Arnold van Gennep, Victor Turner, and Edith Turner, this study explores the experience of communitas among Information Technology <i>Road Warriors </i>, those consulting professionals that spend much of their work life away from home and within the liminal environment of their project-based work. It also elucidates the supporting nature of strong social relationships among Road Warriors. The study employs a qualitative approach and draws on in-depth interviews of 21 Road Warriors from five professional services firms. Findings were captured in an integrative model of communitas, that includes both structural and behavioral elements that together represent the symbolic construction of communitas as experienced by the participants. The data indicate that participants sharing this liminal space enjoy a particular sense of community that allows what might be seen as a disparate group to find a sense of belonging and communitas. Practical implications for professional services firms, managers, employees, and organizations that employ liminal work groups are presented, along with recommendations for future research.</p>

<p> Effective leadership is an integral component to ensure organizational excellence. Scholarly inquiry related to substance use, abuse, and addiction&rsquo;s impact on the organization has been abundant while investigation of the effects of substance or behavioral addictions on leadership capacity was scant. Addiction, of any kind, leads to biological, psychological, and social dysfunction, incurring harm to addict, their families, followers, and the workplace. Within the context of the organization, as sexual addiction is often considered a taboo and undiscussable topic, inquiry regarding this topic was minimal. The purpose of this qualitative study was to explore the influence of sexual addiction on the leadership capacity of 7 leaders while in active addiction and in recovery. A related question considered how their organizations may have been affected by leader behaviors in both active and recovering states. Findings included active addiction having manifested in harmful and destructive leader behaviors to followers and the organization. Regarding recovery, these leaders&rsquo; personal experiences included: increased self-awareness and self-regulation, transparency, ongoing commitment to 12-step recovery program activities, and psychological growth. Benefit accrued to their organizations included: increased team collaboration, positive social exchanges, follower development, and enhanced organizational outcomes.</p><p>