This dissertation explores and explains the reason why banks generally fail and more specifically why banks have failed since South Africa realized democracy in 1994. Bank failures are a global phenomenon and come at a high cost to the depositors , the fiscus and can lead to economic instability should the failure be systematic. There are several causes of bank failures and theoretically, these include credit risk, market risk, liquidity risk, capital requirements , bank regulation, inefficient management and external economic factors. The banks that failed during the period commencing from 1994 to date include Prima Bank, Sechold Bank, African Bank, Community Bank, Islamic Bank, FBC Fidelity Bank, New Republic Bank, Regal Treasury , Saambou and BoE. Detailed analysis of the nine banks referred to above is done in Chapter Four wherein, in respect to each bank, the background of the institution , the analysis of the financial statement, where available or the banking returns lodged with the South African Reserve Bank, reasons for the failure of the bank as well as the resultant outcome of the failure has been examined. The causes of failure, the symptoms of failure and the recommendations for prevention of failure are finally considered and discussed in Chapter Five. / Thesis (MBA)-University of KwaZulu-Natal, Westville, 2006.

Thesis (MBA)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: Throughout the years, organisations were known for only reporting on their financial position, but due to stakeholders becoming more informed about the sustainability crisis, organisations realised the importance of moving away from only reporting on financial information and are now also including information about the impact of their activities on the society and environment in which they operate in sustainability reports. King II stipulated that organisations should produce a sustainability report during their reporting period, while King III recommends integrated reporting. Integrated reporting suggests that both the annual and sustainability report should be published at the same time. As a result, King III places a lot of emphasis on the alignment risk, performance, strategy and sustainability. This allows the integrated report to supply all stakeholders with forward looking information, as well as strategic direction. The purpose for this research is to evaluate the extent to which organisation in the banking industry disclose information about their strategy. Information were gathered and analysed to determine where aspects of strategy are disclosed at an above average to excellent level or whether strategy disclosure were lacking or below average. This study specifically focussed on information disclosed in the 2010 annual and sustainability reports of organisations in the banking industry such as Absa, Investec, Nedbank, Standard Bank and FirstRand. The study concluded that the level of disclosure for strategic information in annual and sustainability reports for organisations in the banking industry, is average at 53 percent.

A research report submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, in partial fulfilment of the requirements for the degree of Master of Management specialising in Entrepreneurship and New Venture Creation Johannesburg, 2017 / In South Africa, very little research has been conducted to test the entrepreneurial intentions of highly educated and skilled black professionals. A significant portion of entrepreneurial intention research is primarily focused on students. Very little is known about the entrepreneurial intentions of mid-career individuals who are in highly specialised industries. More specifically, no research has looked at testing the entrepreneurial intentions among managers within the banking sector. Specifically, the study is aimed at determining whether self-efficacy, family background and the role of government influences entrepreneurship intentions among black managers within the banking sector. The study was done within the major banks in the Gauteng province of South Africa. 220 questionnaires were sent to bank employees who are managers and specialists in their role. The testing for hypothesis involved the relationship between dependent variable, entrepreneurship intention and the independent variables; desirability of self-efficacy, family background, government support. The analysis was done using SPSS version 23 using descriptive statistics and hierarchical multiple regression analysis. ANOVA was carried out where there was a need to compare groups of cases for differences in their means along particular variables. The analysis concludes that the independent variables, such as self- efficacy, family background and government support have a significantly positive relationship to entrepreneurship intention. The regression analysis also verified that there is a significant influence between independent variable and attitudes toward entrepreneurship among black bank managers. The findings suggest that there are high levels of self-efficacy among black managers in the banking sector. The results revealed that entrepreneurial self-efficacy has the most significant and positive impact on their intention to become an entrepreneur. It is also worth noting that government support plays an integral part in influencing the entrepreneurial intentions of the respondents. Although this study focused on the antecedents of intentions to start a business, future research must also explore relationships between intentions and behaviour. / MT2017

A research report submitted to the Faculty of Management, University of the Witwatersrand, Johannesburg, in partial fulfilment of the requirements for the Degree of Master of Management (Human Resources). / The research exposes a developing African Management model, within a case study framework, and deals with its management approach, structures and processes. Through the qualitative research methodology employed sufficient evidence was found to suggest that African Management is (I) eclectic in nature, embracing Lessem's (1990a, 1990b, 1993a, 1993b) constructs of 'Western' empiricism, 'Northern' rationalism, 'Eastern' idealism and 'Southern' humanism in a dynamic whole: (2) that the natural lnclination of organisations and/or sections thereof operating within an environment of collective consciousness is toward a 'Southern' humanistic orientation as opposed to a 'Western' primal, 'Nortnern' rational, or 'Eastern' developmental bias; (3) that such 'Southerness' is pre-eminently concerned with themes of voluntary subordination of self-interest to communal Objectives, rights and obligations, relationships built on trust, community ownership, inclusive and transparent arrangements, democratic decision making processes, celebration, humanistic values, primacy of language and African humility; further to which (4) the pathological down side of over developed 'Southern' humanism - at the expense of 'Western' emplrlcism, 'Northern' rationalism and Eastern' idealism - is heightened expectation, prolonged consultation, favouritism, patronage, and nepotism. / Andrew Chakane 2018

This study examines the perceptions of the employees of Peoples Bank towards Performance Management. The subjects were 190 non-managers and 46 managers selected from Peoples Bank branches nationally, and from Head Office. All 236 of the voluntary participants completed a mixed-model questionnaire requiring qualitative and quantitative data, where the quantitative data was measured using a Likert Scale. The approach taken to make sense of the data involved the use of descriptive statistics. From the responses received, histograms were prepared reflecting the respondents' views in relation to each question. There is a strong correlation between what the various experts say should be included in a Performance Management System and what the employees of Peoples Bank want included. It is conclusive that employees want a system that is fair and objective; they want to be given regular feedback on their performance; they want to be appraised on measurable criteria and they want to have a say in setting their performance goals. They also want to be trained and developed and, finally, they want to be rewarded in accordance with their performance. The implication is that Peoples Bank will need to re-visit its current Performance Management System to ensure that due consideration is given to employee views for the system to achieve its objectives whilst maintaining its credibility. / Thesis (MBA)-University of Natal, Durban, 2003.

The financial industry and more specifically Retail banking is a very competitive industry. The profit margins are shrinking with the entrance of newcompetitors into the market place. During the last two to three years various foreign banks have opened offices in South Africa, cherry picking the high net worth customers fromthe traditional high street banks. The product range between these banks is the same, maybe at times presented in a different wrapping. The one differential factor between the various banks is service and the quality thereof. The researcher, being a banker, decided to investigate how to improve the quality of service which is the main problemof this study. The secondary problems or subproblems are: * How to solve service breakdown? * How to retain customers after a service breakdown? The researcher first did a literature survey focusing on the key drives of this research namely: * Improving quality service. * Problem resolution. * Customer retention. An empirical investigation was also undertaken focusing on the personal market segment and the high net worth individuals. The demarcation of the survey was restricted to a specific area on the South Coast of KwaZulu Natal, and in particular the retail market and three specific branches on the South Coast, namely: * Scottburgh; * Margate, and * Port Shepstone. The main finding of the empirical survey indicates an average service rating of 8.38, which is in excess of the financial institution’s national service objective of 8.22 for 2001. This indicates that in most areas the service quality of this financial institution is good. The results fromthe literature survey as well as the empirical investigation indicated that service quality can only be achieved through a collective effort from all role players within the bank. The resolution of service breakdown needs to be controlled and managed to rectify breakdowns effectively within specific time limits that are acceptable to the individual customer. The barriers to retain customerswill become less effective should the financial institution not be able to restore or improve service quality for their customers.

Thesis (MBA)--Stellenbosch University, 2000. / ENGLISH ABSTRACT: With each passing year and the intensification of competition, strategic management becomes more important. In an ever-changing business environment, management, and especially strategic management, becomes increasingly crucial. This empirical study attempts to conduct a literature study of strategic management in order to develop a strategic planning model. A simplified model is proposed as a framework on which a practical application can be made. Boland PKS, a division of the Board of Executors, has been elected as the organisation to whose strategic management the model will be applied. Boland PKS will be applied to the model in an effort to accept or reject the following statement of the problem: The author is of the opinion that strategic planning is not being applied in Boland PKS. / AFRIKAANSE OPSOMMING: Jaarliks toenemende kompetisie maak strategiese bestuur toenemend belangrik in hedendaagse besigheid. In 'n snel-veranderende wêreld word bestuur, en veral strategiese bestuur, kardinaal. Hierdie empiriese studie poog om 'n literatuur studie in strategiese bestuur te doen ten einde 'n strategiese beplanningsmodel te ontwikkel. 'n Eenvoudige model word dan voorgestel as 'n verwysingsraamwerk vir die praktiese toepassing van die model. Boland PKS, 'n afdeling van die "Board of Executors", is gekies as die organisasie waarop die model toegepas sal word. Die model sal op Boland PKS toegepas word in a poging om die volgende probleemstelling te aanvaar of te verwerp: " Die skrywer is van mening dat Boland PKS nie strategiese beplanning toepas nie."

M. Tech. Business Administration / Leadership and management style play a crucial role in an organization, yet not all leaders and managers are good. The purpose of this study was to investigate the dominant leadership and management style at First National Bank (FNB) in Gauteng. A quantitative, sample-based research method was used. An MLQ questionnaire instrument was used to collect data. A random sample comprising 150 FNB managers was selected. Of the 150 questionnaires distributed, 69 were completed which comprises 46% of the population. SAS Software version 9.2 was used to describe and cluster respondents & biographical variables. The General Linear Model was used to test the effect of each demographic variable.

The purpose of this study was to determine the impact of Mzansi account initiative on the performance of the Amalgamated Banks of South Africa (ABSA). Mzansi account is a national entry level bank account that was launched in October 2004. The Mzansi bank account was established to cater for the previously disadvantaged people, living in remote and rural areas of South Africa. The Mzansi account is a product of the voluntary commitment by the Financial Services Sector as a response to the Government effort to address inequalities of the past. Historically, banks among other service providers did not actively offer banking services to poor people, especially those who lived in the rural and remote areas. This study examined how ABSA, in particular, reacted to Mzansi account conceptualization. The study also looked at the financial and non-financial impact of the implementation of the Financial Services Charter Initiative since 2004 until 2008. While the study focused on the charter since its conceptualisation, it also tracked the performance of ABSA a year before the charter which is the year 2003. Lastly, the study intended to evaluate the performance of ABSA, its macro and micro environment and the present day business environment within the FSC initiative scenario. The data collection for the study was acquired through literature review, observational study and case study research methodology. Findings of this study show that Mzansi initiative was found to have been a worthwhile initiative that has reached millions of low income people, who now have access to banking facilities and a formal banking instrument. However, the Mzansi initiative has not added a markedly value to the performance of ABSA bank. / Thesis (MBA)-University of KwaZulu-Natal, Westville, 2010.

Abstract not available. / Thesis (MBA)-University of Natal, Durban, 2001.