Banking leaders face the loss of profitability because of low employee retention in their organizations. Retention issues negatively affect business operations and market performance. The purpose of this multiple case study was to explore strategies that investment-banking leaders use to retain frontline employees. Herzberg's 2-factor theory was the conceptual framework for this study. Data were collected through semistructured interviews with 5 banking leaders in New York and through a review of company documents on retention strategies. The data were analyzed using Yin's 5-step process of compiling, disassembling, reassembling, interpreting, and concluding data. The 3 themes that emerged from data analysis were career growth strategy, compensation strategy, and training and development strategy. The study findings indicated that banking leaders used career advancement, compensation, and training and development strategies to retain frontline employees. The implications of the study for positive social change include banking leaders' potential to reduce retention issues in organizations, lower unemployment rates, and improve the standard living in the communities they serve.

This research follows the positive psychology to explore the synergies from playing multiple roles in Taiwanese banking employees¡¦ life to expand the scope of work-family field by developing a work-family facilitation scale through qualitative interviews and quantitative questionnaires. The antecedents and outcomes of work-family facilitation were also included to further examine needed resources from both work and family domains to support the better role performance in each domain. Two-stage survey study consisting separately 60 and 200 samples of each that was composed of three groups of samples (i.e. employees, their supervisors and spouses). Results revealed that, firstly, job autonomy as well as supportive supervisors help engender action- and development-based work-to-family facilitation; spouse practical support promote psychosocial-based family-to-work facilitation; Organisational citizenship behaviour were encouraged by development-based family-to-work facilitation. The insignificant results showed there may be other possible resources as well as consequences needed to be further uncovered, and the work-family facilitation scale is encouraged to be re-examined in the future. This study can not only measure the work-family facilitation but investigate the resources and outcomes relevant to the construct. Organisations may make good use of the mechanisms to re-allocate the current resources and practices to improve the effectiveness as well as convey the positive brand image to stakeholders.

Orientador: Carlos Salas Páez / Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Economia / Made available in DSpace on 2018-08-25T21:58:19Z (GMT). No. of bitstreams: 1 Strong_StevenMichael_M.pdf: 4434873 bytes, checksum: 262e5c552d0eb06aeb40d7022effc867 (MD5) Previous issue date: 2014 / Resumo: Trabalhadores do setor financeiro dos EUA apresentam a menor taxa de sindicalização em comparação aos trabalhadores de outras indústrias, e estão entre os menos organizados do mundo. À luz da recente crise econômica, o movimento operário dos EUA, junto com os sindicatos internacionais, tem tido grande interesse em reverter as sombrias taxas de sindicalização, devido à importância destes trabalhadores, que estão dentro de um mercado financeiro globalizado altamente dominado por empresas norte-americanas. O atual desafio em organizar estes trabalhadores está enraizado em uma história profunda de evasão, ignorância, desorientação, repressão, e derrotas para os interesses do sindicalismo dos trabalhadores de escritórios. Este trabalho explora as primeiras raízes dos obstáculos atuais que os trabalhadores do setor financeiro enfrentam na tentativa de se sindicalizar, examinando a resistência popular à formação do Setor Financeiro dos EUA no século 19. Uma visão geral do desenvolvimento inicial do setor financeiro, de suas respostas políticas e da organização do trabalho é fornecida, incluindo informações específicas sobre os trabalhadores do setor financeiro, quando disponíveis. O aumento da feminização do trabalho de colarinho branco após a Guerra Civil dos EUA também é explorado. Os fatores chave que contribuem para as baixas taxas de sindicalização incluem o impacto da liderança sindical influenciada pelo populismo, o que contribuiu para as reformas que promovem uma estrutura financeira descentralizada, a exclusão dos trabalhadores de escritório, a feminização da força de trabalho de escritórios, as atitudes das lideranças sindicais em relação às mulheres e trabalhadores de escritório, e a falta de um partido trabalhista nos EUA, tudo isso combinado com a repressão do governo contra os comunistas que pretendiam organizar o setor. Na conclusão, são apresentadas sugestões para a continuação da pesquisa sobre o porquê de os EUA não possuírem um sindicato dos trabalhadores do setor financeiro / Abstract: Financial sector workers in the US suffer from the lowest rate of unionization of workers in any of the industries in the US, and are among the least organized in the world. In light of the recent economic crisis, and given the importance of US financial workers within a globalized financial market highly dominated by US firms, the US labor movement, along with unions internationally, has taken great interest in reversing these dismal unionization rates. The current challenge to organizing these workers is rooted in a deep history of avoidance, ignorance, misguidance, repression, and defeats for the interests of office worker unionism. This work explores the early roots of the current obstacles these workers face in attempting to unionize by examining the popular resistance to US Financial Sector formation in the 19th century. An overview of early financial sector development, political responses, and labor organization is provided, including specific information on financial sector workers when available. The increase and feminization of white-collar work after the US Civil War is explored, especially in the clerical industries of the financial sector. Key factors contributing to low unionization rates include the impact of populist-influenced labor leadership that preferred a decentralized financial structure and excluded clerical workers, the feminization of the clerical labor force, the attitudes of trade union leaders towards women and clerical workers, and the combination of a lack of a labor party in the US and government repression of communists who had the vision to organize the sector. Suggestions for continued research on why the US does not have a financial sector workers union are presented in the conclusion / Mestrado / Economia Social e do Trabalho / Mestre em Desenvolvimento Econômico

To date, there has been little, if any, holistic evaluation of one of the BankSETA programmes that bank employees are nominated to attend, the Certificate in Management Development (CMD). The programme began in 2010 with the aim of increasing the pool of skills in entry-level management occupations in the banking and micro-finance sector (BankSETA, 2016). In order to verify whether the CMD programme has achieved the purpose for which it was instituted by the BankSETA, it is important that a programme evaluation be conducted. The main aim of this study was to undertake a holistic evaluation of the CMD programme to determine students’ perceptions, their increase in knowledge, their ability to apply on-the-job learning and the impact of the programme on the organisation. It also aimed to identify any barriers or obstacles and to provide recommendations to the BankSETA. Kirkpatrick’s (1996) four-level model of reaction, learning, behaviour and results was used as the theoretical framework for this study. A convergent parallel design was used to gather and analyse the data. The convergent design allowed the researcher to use quantitative and qualitative data-collection methods simultaneously, prioritising the methods equally and keeping each phase independent during analysis, and to then mix the results during the overall interpretation of the findings. The findings of this study highlight the importance of programme evaluation and how indispensable this practice is to the success of any programme. Even though positive results were conveyed at every phase of the study, there are certain areas that can be improved upon in order to maximise the outcomes of the CMD programme. / Business Management / M. Com. (Business Management)