M.Ing. / Nowadays successful companies realize that placing the customers' needs first is so important that it must be an attitude of all departments within the business, an attitude of everyone involved in the business and staff at large. They have to understand that the success of a company depends on customers. This research report will aim to emphasize that it is crucial for companies to satisfy and meet customer needs. Thus, the identification of customer needs, the satisfaction of customers and to satisfy the customers establishing product specifications are emphasized. The applications of the methods and techniques of the process of customer needs identification of a commercial product will be demonstrated and compared on a Turkish computer company and a South African computer company. As the market place, the South African and the Turkish computer market, as the commercial product, a computer and as the computer companies, the Surat computer company and the Microstar computer systems company will be chosen in the case study. The results of the case study will be presented in an integrated manner with the literature study. This report will be based on a case study of customer needs identification in computer technology.

Thesis (PhD (Business Management))--Stellenbosch University, 2008. / Please refer to full text to view abstract.

Thesis (MComm)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: In this study Portfolio Opportunity Distributions (PODs) is applied as an alternative performance evaluation method. Traditionally, Broad-Market Indices or peer group comparisons are used to perform performance evaluation. These methods however have various biases and other problems related to its use. These biases and problems include composition bias, classification bias, concentration, etc. R.J. Surz (1994) introduced PODs in order to eliminate some of these problems. Each fund has its own opportunity set based on its style mandate and constraints. The style mandate of the fund is determined by calculating the fund’s exposure to the nine Surz Style Indices through the use of Returns-Based Style Analysis (RBSA). The indices are created based on the style proposed by R.J. Surz (1994). Some adjustments were made to incorporate the unique nature of the South African equity market. The combination of the fund’s exposures to the indices best explains the return that the fund generated. In this paper the fund’s constraints are based on the regulation requirements imposed on the funds in South Africa by the Collective Investment Schemes Control Act No. 45 of 2002 (CISCA). Thousands of random portfolios are then generated based on the fund’s opportunity set. The return and risk of the simulated portfolios represent the possible investment outcomes that the manager could have achieved given its opportunity set. Together the return and risk of the simulated portfolios represent a range of possible outcomes against which the performance of the fund is compared. It is also possible to determine the skill of the manager since it can be concluded that a manager who consistently outperforms most of the simulated portfolios shows skill in selecting shares to be included in the portfolio and assigning the correct weights to these shares. The South African Rand depreciated quite a bit during the period under evaluation and therefore funds invested large portions of their assets in foreign investments. These investments mostly yielded very high or very low returns compared to the returns available in the domestic equity market which impacted the application of PODs. Although the PODs methodology shows great potential, it is impossible to conclude with certainty whether the PODs methodology is superior to the traditional methods based on the current data. / AFRIKAANSE OPSOMMING: In hierdie studie word Portefeulje Geleentheids Verdelings (“PODs”) bekendgestel as ‘n alternatiewe manier om die obrengste van bestuurders te evalueer. Gewoonlik word indekse en die vergelyking van die fonds met soortgelyke fondse gebruik om fondse te evalueer. Die metodes het egter verskeie probleme wat met die gebruik daarvan verband hou. Die probleme sluit onder andere in: die samestelling en klassifikasie van soortgelyke fondse, die konsentrasie in die mark, ens. R.J. Surz (1994) het dus Portefeulje Geleentheids Verdelings (“PODs”) bekendgestel in ‘n poging om sommige van die probeleme te elimineer. Elke fonds het sy eie unieke geleentheids versameling wat gebaseer is op die fonds se styl en enige beperkings wat op die fonds van toepassing is. Die fonds se styl word bepaal deur die fonds se blootstelling aan die nege Surz Styl Indekse te meet met behulp van opbrengs-gebaseerde styl analise (“RBSA”). Die indekse is geskep gebaseer op die metode wat deur R.J. Surz (1994) voorgestel is. Daar is egter aanpassings gemaak om die unieke aard van die Suid-Afrikaanse aandele mark in ag te neem. Die kombinasie van die fonds se blootstelling aan die indekse verduidelik waar die fonds se opbrengs vandaan kom. In die navorsingstuk is die beperkings wat van toepassing is op die fonds afkomstig uit die regulasie vereistes wat deur die “Collective Investment Schemes Control Act No. 45 of 2002 (CISCA)” in Suid-Afrika op fondse van toepassing is. Duisende ewekansige portefeuljes word dan gegenereer gebaseer op die fonds se unieke groep aandele waarin die fonds kan belê. Die opbrengs en risiko van die gesimuleerde portefeuljes verteenwoordig al die moontlike beleggings uitkomste wat die fonds bestuurder kon gegenereer het gegewe die fonds se unieke groep aandele waarin dit kon belê. Die opbrengs en risiko van al die gesimuleerde portefeuljes skep saam ‘n verdeling van moontlike beleggings uitkomste waarteen die opbrengs en risiko van die fonds vergelyk word. Hierdie proses maak dit moontlik om die fonds bestuurder se vermoë om beter as meeste van die gesimuleerde portefeuljes te presteer te bepaal. Die aanname kan gemaak word dat ‘n bestuurder wat konsekwent oor tyd beter as meeste van die gesimuleerde portefeuljes presteer oor die vermoë beskik om die regte aandele te kies om in die portefeulje in te sluit en ook die regte gewigte aan die aandele toe te ken. Die Suid-Afrikaanse Rand het heelwat gedepresieer tydens die evaluasie periode en daarom het fondse groot porsies van hul beleggings oorsee belê. Die beleggings het dus of heelwat groter of heelwat kleiner opbrengste gehad in vergelyking met die opbrengste beskikbaar in die plaaslike aandelemark en dit het die toepassing van PODs beïnvloed. PODs toon baie potential, maar dit is egter onmoontlik om met die huidige data stel vas te stel of dit ‘n beter metode is.

published_or_final_version / Civil and Structural Engineering / Doctoral / Doctor of Philosophy

MTech. in Business Administration (MBA) / Universities of technology and institutions of technology produce electrical engineering technicians and technologists who expect to be employed in the electrical engineering industry. One of the reasons for a shortage of skills is the perception that the engineering industry has concerns regarding the quality of qualified students from universities of technology, because graduates struggle to meet the expectations of the industry. The industry expects them to possess basic skills, which can be utilised immediately. Technological advancement is ongoing and appears that the curricula of tertiary institutions are not keeping abreast of changes. This study aims to establish the perception of the engineering industry of the quality of electrical engineering graduates leaving universities of technology in order to evaluate their employability. Universities of technology should regard industry as their main client, supplying firms with the type of product they need.

M. Tech. Business Administration / This study was conducted at UNISA Library in 2012 in order to assess the perceptions regarding the process mapping exercise that was conducted by UNISA Library as a means of improving performance based on a random sample of 43 employees of UNISA Library. The study also focused on the implementation of continuous improvement at the UNISA Library.

The internationally circulated Pool Critical Assembly (PCA) Pressure Vessel Benchmark was analyzed using the PENTRAN Parallel SN code system for the geometry, material, and source specifications as described in the PCA Benchmark documentation. Improvements to the benchmark are proposed through the application of more representative flux and volume weighted homogenized cross sections for the PCA reactor core, which were obtained from a rigorous heterogeneous modeling of all fuel assembly types in the core. A new source term definition is also proposed based on calculated relative power in each core fuel assembly with a spectrum based on the Uranium-235 fission spectra. This research focused on utilizing the BUGLE-96 cross section library and accompanying reaction rates, while examining both adaptive differencing on a coarse mesh basis, as well as the sole use of Directional Theta-Weighted (DTW) SN differencing scheme in order to compare the calculated PENTRAN results to measured data. The results show good comparison with the measured data, which suggests PENTRAN is a viable and reliable code system for calculation of light water reactor neutron shielding and dosimetry calculations. Furthermore, the improvements to the benchmark methodology resulting from this work provide a 6 percent increase in accuracy of the calculation (based on the average of all calculation points), when compared with experimentally measured results at the same spatial location in the PCA pressure vessel simulator.

Thesis (Ph.D.) -- University of Western Sydney, Macarthur, 2000. / "A theis presented to the University of Western Sydney, Macarthur in fulfilment of the requirements for the degree of Doctor of Philosophy, June, 2000.''--t.p. Bibliography: leaves 235-287.

Thesis (M. Sc.)--University of Hong Kong, 1999. / Includes bibliographical references.

To be submitted in partial fulfilment of the requirements for the degree MAGISTER TECHNOLOGIAE in Quality Faculty of Engineering CAPE PENINSULA UNIVERSITY OF TECHNOLOGY 2008 / Engineering by its very nature is associated with quality processes. Ineffective processes have the potential to jeopardize the chances of providing consistently, products that meet customer and applicable regulatory requirements. By implication, this senario also calls for organizational transformation. SA Five Engineering (Pty) Ltd (SAF), which will serve as the target organization for this research study has in the past year suffered numerous complaints of poor products as a result of ineffective processes, impacting on production quality. Both 150 9000 and the concept of Total Quality Management have the potential to mitigate ineffective processes within SAF. The key research objective with this research study, is to recommend how to improve ineffective processes and the competitive advantage of SAF through improved products. Furthermore, to analyze the business organization in order to determine the extent to which Total Quality Management principles are deployed with the aim of developing a model, which will serve as a benchmark for sustained improvement. The research problem deals with ineffective processes within SAF which impacts adversely on delivery of quality products and services. The research design and methodology to be conducted within the ambit of this research study is applied research, as applied research is designed to apply its findings to solve a specific existing problem. The research will furthermore fall in the social world as the research relates to a structured business research study pertaining to how things are, and why. The research will be conducted from both an empirical and theoretical research paradigm, using a survey for the purpose of data collection. The research method that will be applied within the context of this research study will be a case study research.