Thesis (M.A.)--University of Toronto, 2005.

Thesis (Ph.D.)--Edith Cowan University, 2007. / Submitted to the Faculty of Business and Law. Includes bibliographical references.

Thesis (MComm)--Stellenbosch University, 2013. / ENGLISH ABSTRACT: Workplace bullying as a serious psychosocial workplace problem have been a subject of immense discussion in foreign literature since the mid-1980s. In a nutshell, workplace bullying refers to instances where an employee is systematically and continually being subjected to mistreatment and victimisation in the workplace by another or several others through recurring negative harmful acts. The negative effects of workplace bullying on the victim, bystander and organisation is well documented in research literature. However, in South Africa inquiry into the phenomenon is not nearly as extensive as in the global community. As a result, the purpose of the present study was to partially address the deficiency that exists in South African workplace bullying literature. The primary aim of the present study was to investigate the nature and prevalence of workplace bullying in two distinct workplaces, the South African National Defence Force (SANDF) and Power Group, in the Western Cape, South Africa. A quantitative non-experimental ex-post facto design is employed in the investigation. Data from both the SANDF (n=105) and Power Group (n=73) are presented (N-178). Descriptive statistics (means, standard deviations (SD), and percentages) are used to describe the total sample and the response data on different factors. The Chi-Square and F test were computed in order to test several differences between numerous variables for the total sample, SANDF, and Power Group. The results of the present study show that workplace bullying is a widespread problem in both the SANDF and Power Group. Between 30% and 50% of respondents had been bullied in their respective workplaces. The SANDF were found to have a higher reported prevalence of workplace bullying than Power Group. Victims are frequently subjected to work-related bullying on either a weekly or monthly basis for a period ranging between twelve months and two years. Significantly more men than women were reported as the perpetrator of workplace bullying. Those in leadership positions were more often reported as perpetrators of workplace bullying than colleagues/peers, subordinates, or clients. The results of the present study show no significant difference in the reported victimisation for gender, age, ethnicity, and level of responsibility. Those with a certificate or lower level of education were found to be at a higher risk of being bullied in the workplace than those with a diploma or higher level of education. In the case of Power Group, significant differences were found in the reported victimisation for levels of responsibility and levels of education. Workplace bullying is addressed more frequently at Power Group than in the SANDF, despite it being reported in both work environments. he present study found that neither the SANDF nor Power Group had a workplace bullying policy in the organisation.

M.Com. (Industrial Psychology) / Little is known in South Africa regarding the bullying behaviours faced by domestic workers at the hands of their employers. The objective of this study was thus to explore the nature of these bullying behaviours as experienced by South African domestic workers. The study was approached from a qualitative perspective where 10 participants were interviewed using unstructured interviews. The participants were South African from various parts of Gauteng, working for families from various demographics for at least three years. The interviews allowed for unbridled stories from the world of the domestic workers to emerge, thus consistent with my philosophical views and research strategy. It was found that all the domestic workers had experienced bullying by their employers and that all of these experiences were at least partly shared amongst them. Two categories (verbal and non-verbal) and eleven themes (belittlement, deception, wrongful accusations, lack of regard for wellbeing and basic worker needs, lack of regard for worker safety, abuse of power, racial discrimination, unsatisfactory remuneration, lack of regard for employment laws, threats to employment status and exclusion from decision making) were identified. The bullying was perpetrated by both sexes and all races. The study will add to the existing body of knowledge of bullying and assist policy makers in finding practical solutions to combating bullying.

Thesis (M. Com. (Human Resources Management)) -- University of Limpopo, 2021 / This study investigated the relationship between organisational culture and workplace bullying among non-academic staff at a South African University. A quantitative research method was adopted and a sample size of 200 non-academic staff was randomly recruited. Data was collected using a structured questionnaire which consisted of questions from the Negative Acts Questionnaire and the Organisational Culture Assessment Instrument. Data were analysed using descriptive statistics and regression analysis. The hierarchical culture was found to be the dominant organisational culture and that workplace bullying incidences occurred weekly within the organisation. Regression analysis results showed a significant negative relationship between clan culture and workplace bullying while a positive and significant relationship was established between hierarchical culture and workplace bullying. Conversely, the link between adhocracy and market culture with workplace bullying was found to be insignificant. University top management was recommended to design internal policies with clear reporting procedures to eliminate workplace bullying incidences.

Pastarųjų metų Europos tyrimai rodo, kad psichologinis smurtas ir priekabiavimas sukelia didesnę grėsmę daugumai darbuotojų, nei fizinis smurtas. Priekabiavimas sukelia stresą, padidina psichologinę įtampą bei riziką darbe, įtakoja ligų atsiradimą. Darbo tikslas. Išanalizuot Kauno miesto sveikatos priežiūros įstaigos darbuotojų patiriamo priekabiavimo darbe paplitimą ir jų sąsajas su subjektyviu savo sveikatos vertinimu. Tyrimo metodika. Tyrime iš viso dalyvavo 226 sveikatos priežiūros įstaigų darbuotojai. Iš jų 176 Kauno miesto sveikatos priežiūros įstaigos darbuotojai ir palyginamosios grupės 130 sveikatos priežiūros specialistų. Tyrimas atliktas anoniminės apklausos būdu 2008-2009 m. rugsėjo - balandžio mėnesiais. Duomenų analizei naudotos programos SPSS 15,0 for Windows ir MS Excel. Rezultatai. Kauno miesto sveikatos priežiūros įstaigos darbuotojai statistiškai reikšmingai dažniau patyrė dažną priekabiavimą (5,8 proc.), nei palyginamoji grupė (3,8 proc.) (p=0,022). Pagal pareigas, dažną priekabiavimą patyrė 4,4 proc. slaugytojų ir 8,6 proc. kitas personalas. Gydytojai priekabiavimo darbe nepatyrė. Nustatytas ryšys tarp dažnai patiriamo priekabiavimo ir diagnozuotų sveikatos sutrikimų: kaklo/peties skausmų (p=0,047); traumų, lūžių, išnirimų, žaizdų, sužalojimų (p<0,000); plaštakos/rankos skausmų (p=0,028). 50 proc. slaugytojų, patyrusių dažną priekabiavimą, turėjo minimalių psichinės sveikatos sutrikimų (p=0,015). 28,6 proc. slaugytojų, dažnai patyrusių priekabiavimą... [toliau žr. visą tekstą] / Recent researches in Europe have shown that workplace bullying induces more intense threat in comparison with physical violence. Aim of the study. To make analysis of prevalence of undergoing bullying by the workers of Kaunas health care institutions and find out the links with self-reported health. Methods. The survey was conducted in one of the health care institutions in Kaunas and 96 workers of that institution were interviewed. Additionally, 130 nurses were randomly selected form the Kaunas district as control group. The questionnaire was composed of seven parts and 59 questions overall. The Negative Acts questionnaire, developed by S. Einarsen and H. Hoel, was used. The statistical software SPSS 15.0 for windows was used in the data analysis. Results. Less than one quarter of Kaunas health care institution workers admitted about undergoing bullying in the work place. Moreover, workers of Kaunas health care institution statistically significant more often have undergone bullying in workplace (5.8 %) in comparison with control group (3.8 %, p=0.022).Depending on position, repeated bullying have undergone 4.4% of nurses and 8.6% other staff. Occasional bullying have undergone 24.4% of nurses and 2.9% other staff. Medical doctors have not undergone any bullying in the workplace. Conclusions. Bullying in the workplace was common in both comparative groups of health care workers. Workers who have undergone repeated bullying in the workplace more often complained about... [to full text]

Workplace aggression has been associated with a number of detrimental employee and organizational outcomes, both at work and away from work. This dissertation includes three studies that expand our knowledge of the implications of workplace aggression in the work and nonwork domains. Further, this research illuminates the processes through which this relationship occurs by utilizing various sources of data from employees in a variety of contexts including universities, long term health care, and the USDA Forest Service. In Study 1, which was published in the Journal of Occupational Health Psychology, multi-source data are utilized to identify the indirect effects of coworker-reported workplace aggression on self and significant-other reported work-family conflict via self-reported psychological detachment from work. Study 2 identifies an indirect effect of workplace aggression on parental warmth via increased perceived stress utilizing longitudinal data from the Work, Family, and Health Network. Finally, Study 3 utilizes data from the USDA Forest Service to examine associations between workplace aggression and safety outcomes. Workplace aggression was found to be associated with increased resource depletion (i.e., rumination, cognitive failure) and decreased workplace safety (i.e., increased workplace accidents, decreased safety compliance). Workplace aggression was indirectly associated with safety participation and workplace injuries via cognitive failure and rumination, respectively. Safety climate, an organizational resource, moderated the relationship between rumination and safety behaviors. Finally, the indirect effect of coworker aggression on safety compliance via rumination was found to be conditional on low levels of safety climate, while the indirect effect of supervisor aggression on safety participation via rumination was also found to be conditional on low levels of safety climate. The current body of work provides implications for developing workplace interventions to reduce negative outcomes of workplace aggression, such as general stress management and recovery from work interventions. Several avenues for future research are suggested as well, including examining objective health outcomes of workplace aggression, utilizing longitudinal designs, and identifying additional moderators of the association between workplace aggression and employee outcomes.

Demand for healthcare services is rising dramatically as the proportion of older adults in the United States increases, and the success of these healthcare organizations depends on cooperation among patients, doctors, and nurses. These interpersonal interactions come with costs associated with managing one's emotions in ways that are in line with completing job tasks effectively, especially as past research has demonstrated that nurses are likely to experience and respond to incivility, and nurses of minority backgrounds even moreso. This study examines the effect of experiencing incivility on engaging in surface acting, or simulating emotions that are not actually felt; how these two factors influence well-being outcomes; and the impact of racial differences in these relationships. A sample of 100 Black and White nurses participated in this research. Results indicate that experiencing incivility increases emotional exhaustion both directly and indirectly through engaging in surface acting in response to incivility. Additionally, findings suggest that Black nurses are more likely than White nurses to experience incivility from other nurses. These results highlight how incivility can contribute to burnout and negative health outcomes and that this effect may be particularly salient among Black nurses.

Thesis (MComm)--Stellenbosch University, 2013. / ENGLISH ABSTRACT: Orientation: Bullying is a form of counterproductive behaviour that is more subtle and more difficult to detect and that can be instigated by either individual or organisational antecedents. Research purpose: This study aims to explore bullying in a public hospital, and strives to contribute to the body of knowledge by providing guidance not only to organisational practitioners but also to employees to assist with the formation of policies and procedures to protect employees against bullying. Motivation for the study: Bullying is currently a substantial phenomenon in schools, and little research exists in South Africa that explains the extent of bullying within organisations. The focus of the study is to explore the possible antecedents and cost of bullying within a public hospital and to provide guidelines for the prevention of bullying behaviour. Research design, approach and method: The design followed was that of a mixed-method study. First, a quantitative approach was used whereby questionnaires were distributed to 77 participants. The questionnaire consisted of five sections, namely demographic particulars, prevalence of bullying and intervention against bullying, types of bullying, Negative Acts Questionnaire and Work Harassment Scale, and the cost of bullying. Data was then analysed by means of descriptive statistics to determine the sample group with the highest prevalence of bullying. The second approach was a qualitative approach that included conducting an in-depth interview with seven participants who volunteered to be interviewed. Main findings: The results represented and discussed suggest that bullying is prevalent in the public hospital in the Free State, and that some of the most prevalent behaviours are that of interrupting someone while they are speaking, belittling someone’s opinion, excessive monitoring of work, or flaunting one’s status or authority. Antecedents such as attitude, job environment, perception, power and language have been identified as possible causes for bullying behaviour. Whereas anxiety, not looking forward to going to work and constantly feeling tired are some of the psychological cost, a high frequency of sick leave indicated the organisational cost of bullying. Practical/managerial implications: Participants suggested the following interventions that can be implemented by the organisation to possibly prevent bullying behaviour: an orientation programme; a policy on how to interact with staff; complying with the language policy; creating a grievance policy; support groups and training with a specific focus on anger management; emotional intelligence, and coping skills. Contribution: While bullying is prevalent and actively combated elsewhere in the world and in local schools, the importance and consequences thereof should still be realised in South African organisations. This study examined the prevalence of bullying in a public hospital, and the possible antecedents of bullying behaviour, the cost of such behaviours that should be considered by the organisation, and possible interventions that could be implemented. In line with the literature, South African organisations can benefit from realising the importance and implementation thereof. / AFRIKAANSE OPSOMMING: Oriëntasie: Bullebakkery is 'n vorm van onproduktiewe gedrag wat meer subtiel is en moeiliker is om te bepaal. Dit word aangehits deur individuele asook organisatoriese faktore. Doel van navorsing: Hierdie studie het ten doel om bullebakery te verken in 'n publieke hospitaal, en streef daarna om by te dra tot die literatuur, deur riglyne te verskaf om organisatoriese praktisyns, maar ook werknemers te help met die vorming van beleide en prosedures om werknemers teen die bullebakery te beskerm. Motivering: Bullebakery is tans 'n groot fenomeen in skole, en min navorsing bestaan in Suid-Afrika wat die omvang van bullebakery binne organisasies kan verduidelik. Die fokus van die studie is om die moontlike faktore en die koste van bullebakery in 'n publieke hospitaal te ondersoek en riglyne vir die voorkoming van bullebakery te voorsien. Ontwerp, benadering en metode van navorsing: Die navoringsontwerp wat gevolg is, is 'n gemengde metode studie. Eerstens, is 'n kwantitatiewe benadering gevolg waarvolgens vraelyste aan 77 deelnemers uitgedeel is. Die vraelys bestaan uit vyf afdelings, naamlik: demografiese besonderhede, die voorkoms van bullebakery en intervensies teen bullebakery, tipes bullebakery, negatiewe gedragvraelys en werkteisteringvraelys, en die koste van bullebakery. Data is deur middel van beskrywende statistiek ontleed om die steekproef met die hoogste voorkoms van bullebakery te bepaal. Die tweede benadering wat gevolg is, is 'n kwalitatiewe benadering, met die uitvoering van 'n in-diepte onderhoud met sewe deelnemers wat vrywillig aan 'n onderhoud deelgeneem het. Vernaamste bevindings: Die resultate en bespreking daarvan dui daarop dat bullebakery algemeen voorkom in die openbare hospitaal in die Vrystaat. Dit dui aan dat die algemeenste bullebakery behels die onderbreking van iemand terwyl hulle praat, verkleinering van iemand se opinie, oormatige monitering van werk en dan spog met jou status of gesag. Faktore soos houding, werksomgewing, persepsie, krag en taal is geïdentifiseer as moontlike oorsake vir die bullebakery gedrag. Verder is angs, om nie daarna uit te sien om te gaan werk nie en voortdurende moegheid, as sommige van die sielkundige koste van bullebakery wat geïdentifiseer is. ‘n Hoë frekwensie van siekteverlof is geïdentifeer as die organisatoriese koste van bullebakery. Praktiese/bestuursimplikasies: Die deelnemers het aangevoer dat die volgende stappe deur die organisasie geïmplementeer kan word om moontlik bullebakery te voorkom: 'n oriënteringsprogram, 'n beleid oor hoe om te kommunikeer met die personeel, navolging van die taalbeleid, die skep van 'n griefbeleid, ondersteuningsgroepe; opleiding met 'n spesifieke fokus op woedebestuur, emosionele intelligensie en hanteringsvaardighede. Bydrae: Terwyl die bullebakery algemeen en aktief in plaaslike skole bestry word, is dit ook van belang om die impak daarvan op Suid-Afrikaanse organisasies te ondersoek. Die fokus van hierdie studie is die ondersoek na bullebakery in 'n publieke hospitaal en die moontlike oorsake daarvanvan, die koste van sodanige gedrag wat deur organisasies oorweeg moet word, en moontlike intervensies wat geïmplementeer kan word. In ooreenstemming met die literatuur kan Suid-Afrikaanse organisasies baat vind deur die belangrikheid van die implementering daarvan te besef.

Workplace bullying is a sensitive issue and a psychological terror in the workplace, with severe effects on employees’ and organisations’ health, dignity, employee relations, and wellbeing. As a vital link between different constituencies in the organisation, human resource (HR) practitioners face many challenges in their attempt to address and manage workplace bullying, while simultaneously striving to promote employee wellbeing and positive employee relations. This study endeavoured to explore workplace bullying from the point of view of HR practitioners tasked with identifying and dealing with bullying in the workplace, and to develop a substantive theory of workplace bullying from their perspectives. The empirical study, conducted in two tertiary institutions in South Africa, employed grounded theory as a methodological approach with nine HR practitioners selected by non-probability purposive sampling, which is congruent with a grounded theory methodology. Selection criteria were applied to sample participants on the basis of relevance and acceptability. A qualitative, constructivist grounded theory research design was used to explore HR practitioners’ perspectives on workplace bullying with data gathered by means of in-depth interviews and official documents to gain insight and understanding of their experiences of workplace bullying. In-depth interviews were audio-recorded and data transcribed verbatim, analysed and interpreted using grounded theory coding strategies, memo writing and theoretical sampling. Findings were supported by verbatim quotes and a literature review. The study proposes a substantive workplace bullying theory and a conceptual workplace bullying framework to guide organisations and highlight the practical value for empowering the HR practitioners. It addresses the need to manage workplace bullying in the organisation and help management be more knowledgeable about bullying, effectively fostering a zero-tolerance culture. The study revealed that the HR practitioner’s role is torn between a responsibility to the business goals and management, and to support and championing the case of the targets in potential bullying situations. It should contribute to the limited body of knowledge on HR practitioners’ perspectives on workplace bullying within the South African context. / Psychology / D.Phil. (Philosophy)