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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Boosting Outcome-Based Business Models – The Role of the Consulting Industry : A case study at Capgemini Invent

Röper, Jonas January 2023 (has links)
Enabled by new technologies, firms are starting to shift from selling products to selling outcome-based services. In an outcome-based business model, providers deliver outcomes and work in close cooperation with end-customers to create superior value, more efficient and more sustainable solutions. Research has explored the boundaries to the adoption of outcome-based business models, but does not provide an approach to overcome these boundaries. To address this research gap, this degree project examines how the consulting industry can boost outcome-based business models by facilitating their adoption. To explore how consultancies can profit from projects related to outcome-based business models by generating valuable services to clients, a representative case study at Capgemini Invent, a large strategy and technology consultancy, was conducted. Semi-structured interviews with twelve experienced consultants from different backgrounds lead to the finding, that the shift of industrial firms towards selling outcome- based services, provides large potential for consultancies as they can sell a full range of services related to generating an understanding for the value created by outcome-based business models, supporting the value definition and value proposition within such a business model, and delivering alternative services in the post-implementation-phase of an outcome-based business model. I also find that consultancies have the capabilities and, due to the existent potential, motivation to offer services to facilitate the adoption of outcome-based business models but are nevertheless focused on generating short-term profits rather than actively trying to promote solutions because they provide social value. This project contributes to literature, by providing a perspective on how the development of outcome-based business models can be facilitated, which in turn is likely to lead to increased sustainability and social value. It also points out that consultancies – as knowledgeable leaders - have a major responsibility to take a lead on developing sustainable business practices to help solve some of our generations most difficult challenges. Let us hope they take on this responsibility.

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