Cílem této práce je navrhnout řešení business intelligence pro Úřad městské části Praha10. Práce úzce souvisí s projektem PARMA který je realizován na Katedře informačních technologií FIS VŠE v rámci kurzu Business Process Engineering a jehož cílem je sestavení jednotného referenčního procesního modelu veřejné správy. Práce se zabývá nalezením vhodných strategických ukazatelů na základě aplikace metody Balanced Scorecard.

Thesis presents author's view to principles of business process management (BPM) and the process approach to the description of business processes. The main contribution made by this thesis is subsequent practical application of all principles to particular company in tourism - asistence service. Objectives of this thesis were achieved through studying theoretical resources and use of practical experience.

In the first part of the diploma thesis is described the relevant theory of the Business Process Management which is fundamental background for the practical second part of the thesis. The theoretic part contains of a general description of the Business Process Management and a description of the BPM design phases, such as planning, analyzing, designing, and implementing. The second part of the diploma thesis focuses on the design of the Business Process Management in GfK Praha, s.r.o. First the company is introduced globally as well as locally. Afterwards the local branch is analyzed by real data and especially by many structural interviews with GfK employees. Most importantly, based on the workshops with the cooperative employees, there are designed new processes into the connected process maps.

The thesis, entitled "Six Sigma and improvement of the specific financial control" deals with the Six Sigma methodology in general in theoretical part. It defines the method, the objectives of its establishment, its history, next, theoretical part covers key aspects of Six Sigma, its principles and benefits, tools, management responsibilities for Six Sigma, the COQ in terms of Six Sigma philosophy and most important, the DMAIC methodology, which combines theoretical and empirical part of the project. Practical part illustrates the use of Six Sigma, mainly the process of DMAICR method for ongoing project of the accounting department of financial headquarter of no - named international company operating in Slovakia, which aims to improve the reconciliation process of the Hypotax account as the reason of identifying the weaknesses and significant deficiencies in the process.

The present diploma thesis aims at introducing the Enterprise Architecture and creating an abstract model of a company. The primary focus is on application and process layers as defined in the architecture framework TOGAF. The thesis is divided into theoretical and practical part. The theoretical chapter starts with a business model analysis which means to describe mission vision and companys values as a part of the strategy framework. Furthermore the business processes are described in the latter part of this section. This chapter attempts to explain how to map a business process and to categorize it by nature and maturity level. Penultimate chapter introduces the Enterprise Architecture in general. This section includes arguments as to why the companies should be concerned with the Enterprise Architecture advantages of the Enterprise Architecture implementation into the companys documentation relationship of companys core business and IT and examples of the Enterprise Architecture frameworks. The last chapter deals with the TOGAF framework where Architecture Development Method is described. This means how Enterprise Architecture model is created and how to implement changes into the layers according to the TOGAF framework. Simultaneously the last section of this chapter describes the reference models which provide graphical overview of all abstractions layers. The practical part of the thesis elaborates on the theoretical part using the Architecture Development Method process in order to create the Enterprise Architecture model according to TOGAF framework. Same as the theoretical part it only focuses on the application and process layer. Firstly the business model is decomposed into vision mission and companys values to the companys strategy and business goals in order to grasp further understanding of business processes detailed description. Subsequently the abovementioned aspects are recomposed to create process map which provides the management overview. The application layer undergoes the same process; nonetheless the process map is replaced by information system description and reference model creation. Once the models are created the thesis compares them with the business and strategic goals. The benefit brought by this thesis is critical evaluation of current status to propose changes to achieve target architacture according business and strategic goals established by management.

Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2017-07-12T13:04:46Z No. of bitstreams: 2 license_rdf: 811 bytes, checksum: e39d27027a6cc9cb039ad269a5db8e34 (MD5) Dissertacao_MarcosSoutoJr_CIN_UFPE_2016.pdf: 4183341 bytes, checksum: e7c3f911daf2d3d049848418d269b87a (MD5) / Made available in DSpace on 2017-07-12T13:04:46Z (GMT). No. of bitstreams: 2 license_rdf: 811 bytes, checksum: e39d27027a6cc9cb039ad269a5db8e34 (MD5) Dissertacao_MarcosSoutoJr_CIN_UFPE_2016.pdf: 4183341 bytes, checksum: e7c3f911daf2d3d049848418d269b87a (MD5) Previous issue date: 2016-02-23 / Este trabalho objetivou entender a adoção de abordagens ágeis em BPM através da utilização do método da revisão sistemática da literatura (RSL), coletando e selecionando estudos publicados em importantes meios científicos relacionados à área, que respondessem às questões de pesquisa definidas para este fim. Após a seleção dos trabalhos, uma primeira análise foi realizada, resultando na identificação e classificação destes estudos em seis tipos de abordagens entre os estudos primários da RSL, que facilitaram a coleta e a interpretação dos dados obtidos posteriormente durante a aplicação do protocolo de pesquisa. A aplicação do protocolo permitiu a síntese das respostas às questões de pesquisa, que formaram um panorama das abordagens ágeis em BPM, esclarecendo as motivações para a sua utilização, as etapas do ciclo BPM as quais são aplicáveis, a forma de implantação, as principais características, as ferramentas e arquiteturas de sistema que as apoiam, os seus benefícios e desafios. A pesquisa buscou colaborar com o desenvolvimento do gerenciamento de processos de negócio através da construção de um conhecimento que possa ser incorporado aos futuros projetos de implantação e propõe a realização de pesquisas aplicadas relacionadas ao tema para aprofundar o entendimento e consolidar a importância das abordagens ágeis no contexto de BPM. / This study aimed to understand the adoption of agile approaches in BPM by using a systematic review, collecting and selecting studies published in important scientific sources related to the area, to answer the research questions set for this purpose. After a first analysis, the studies were classified into six types of approaches, which facilitated the collection and interpretation of data subsequently obtained during the application of the research protocol. The application of the protocol enabled the synthesis of the answers to research questions, which formed an overview of agile approaches in BPM, explaining the reasons for their use, in which stages of the BPM life cycle they are applicable, how to implement them, the main features, tools and system architectures that support them, their benefits and challenges. The research sought to collaborate with the development of business process management by building a knowledge that can be incorporated into future project implementation and proposes new applied research related to the theme to consolidate the importance of agile approaches in BPM context.

The aim of this diploma thesis is look at ways of optimising business processes in a specific company acting as an insurance intermediary. The thesis consists of a theoretical part which defines the basic concepts of the issue. The analytical part maps the current state of the business processes in the company, which serves as the foundation of a proposal for their optimization with the use of a CRM system.

This master’s thesis is focused on the analysis of work organization processes and their connection to information systems in a software agency. The theoretical part presents basic approaches to process analysis and the definition of business information systems. The next part analyzes current status in the company with a focus on the use of ICT, selection of a new information system and suggestions to its implementation.

This thesis deals with creation of information system for freshly opened bar. It contains business analysis, process analysis and final design of IS. Business processes are described in further detail including responsibilities. Development is recorded since identification of a business activity, its classification till its placement in final system. Design part consists of division of system into modules, description of database schema for each module and design of purposed transactions. There is focus on covering most frequent and useful activities. Information system is not considered as a standalone application, but as a vital part of the company which is still growing.

<p> Business process redesign (BPR) has been studied extensively since its initial widespread application in the late 1980s. Although a great deal has been learned by both practitioners and researchers about the best ways to use BPR for business process improvement, the overall failure rate of BPR projects is still reported to be high. This failure rate indicates that there is still a need for a comprehensive success factor model, validated with empirical evidence, to provide direction to practitioners that will help to improve the outcomes of business process redesign projects. Up to this point, few studies have identified and empirically tested the possible facilitators of BPR project success. </p> <p> This is an exploratory study, where Social-Technical Theory was applied in the context of BPR project implementation to explain the impact of success factors on BPR project success. The proposed conceptual research model includes the following factors: BPR project champion, top management support, change management, process redesign, and Information and Communication Technology Infrastructure (ICTI) improvement. The model considers critical factors from both the social and technical aspects of BPR project practices and the relationships among them. Facets of BPR project outcomes, including operational quality improvement, organizational quality improvement, cost savings, and productivity, were also examined. </p> <p> A survey of 145 managers and executives from medium and large-sized companies was used to validate the model. The results show that a BPR project champion is a critical success factor for BPR project success, mediated through top management support, and that top management support must be emphasized through the whole BPR project implementation procedure. More specifically, change management has a better likelihood of success if it is strongly supported by top management, while other factors play an important role in helping to encourage process redesign and ICTI improvements. </p> <p> This study also shows that three BPR project implementation components: change management, process redesign, and information and communications technology infrastructure (ICTI) improvement, are all critical to BPR project success. However, change management occupies the most important position because it impacts significantly the success of all four facets of BPR project outcomes (operational quality improvement, organizational quality improvement, cost savings, and productivity). Among these outcomes, the study showed that productivity is no longer the top focus of companies; instead, operational quality and organizational quality have become more important. </p> <p> This study makes a significant contribution to both theory and practice. The establishment of a BPR project implementation model based on socio-technical theory, and the development of new instruments for change management and process redesign, provide a foundation for future BPR project research. With respect to practice, the specification of three BPR project implementation components presents managers with clear guidance regarding BPR project implementation. The validated model will help practitioners to understand in advance what major obstacles they may face (change management, process redesign, or information technology) and how they should implement BPR projects in a way that will achieve their expected goals. </p> <p> As such, this study represents a significant advance over the existing literature, in the development of a valid model to explain the relationships between success factors and outcomes within a BPR project context. </p> / Thesis / Doctor of Philosophy (PhD)