Submitted by Priscila Oliveira (priscila.b.oliveira@ufes.br) on 2016-07-12T12:40:28Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) cp128327.pdf: 6590453 bytes, checksum: 5654758329fe7af83bec07339d8a3ffb (MD5) / Approved for entry into archive by Patricia Barros (patricia.barros@ufes.br) on 2016-08-15T18:10:11Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) cp128327.pdf: 6590453 bytes, checksum: 5654758329fe7af83bec07339d8a3ffb (MD5) / Made available in DSpace on 2016-08-15T18:10:11Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) cp128327.pdf: 6590453 bytes, checksum: 5654758329fe7af83bec07339d8a3ffb (MD5) / Business process modelling basically comprises an activity whose main goal is to provide a formalization of business processes in an organization or a set of cooperating organizations (Recker, et al., 2006) (van der Aalst, et al., 2003). By modelling an organization’s business processes, it is possible to capture how the organization coordinates the work and resources with the aim of achieving its goals and strategies (Sharp, et al., 2001). Since business processes and goals are intrinsically interdependent, establishing an alignment between the process and the goal domains arises as a natural approach. This thesis reports on a real-life exploratory case study in which we investigated the relationship between the elements of the enterprise (modeled in the ARIS framework) and the goals (modeled in the Tropos framework and modeling language) which are attained by these elements. The case study has been conducted in the Rheumatology Department of a University Hospital in Brazil. In the course of the case study, we have identified the need of splitting this effort into three phases: the elicitation phase (in which goal models and business process models are captured from the organizational domain), the harmonization phase (in which the goal domain is structured for alignment according to the business processes structures that will support it) and the alignment phase (in which the relationships between the goal domain and the elements of the organizational domain are established). In order to investigate the relation between goals and enterprise elements, we propose an ontological account for both architectural domains. We recognize the importance in considering the business process as the means for implementing an enterprise’s strategy, but we do not exclude the remaining enterprise elements. Furthermore, we are concerned with both the identification of the relationships and with a classification for their nature.

Dissertação (mestrado)—Universidade de Brasília, Faculdade de Tecnologia, Departamento de Engenharia Elétrica, 2017. / Submitted by Raquel Almeida (raquel.df13@gmail.com) on 2018-03-16T16:24:01Z No. of bitstreams: 1 2017_ValériaAparecidaGuimarães.pdf: 1828368 bytes, checksum: 4047d548f541303b269a48ee3ab36079 (MD5) / Approved for entry into archive by Raquel Viana (raquelviana@bce.unb.br) on 2018-04-17T18:21:33Z (GMT) No. of bitstreams: 1 2017_ValériaAparecidaGuimarães.pdf: 1828368 bytes, checksum: 4047d548f541303b269a48ee3ab36079 (MD5) / Made available in DSpace on 2018-04-17T18:21:33Z (GMT). No. of bitstreams: 1 2017_ValériaAparecidaGuimarães.pdf: 1828368 bytes, checksum: 4047d548f541303b269a48ee3ab36079 (MD5) Previous issue date: 2018-04-17 / Uma das técnicas de medição mais utilizadas e documentadas para a obtenção do tamanho de um software é a Análise de Pontos de Função (APF). No entanto, discussões acerca da sua aplicabilidade para projetos SOA (Arquitetura Orientada a Serviço) têm sido constantes, o que justificou a escolha desse tema de investigação. Este documento apresenta os resultados de uma pesquisa cujo objetivo foi a construção de uma proposta para a medição, por meio da utilização de Pontos de Função (PF), do tamanho funcional de softwares que utilizam as abordagens de desenvolvimento de software com SOA e BPM (Business Process Management). A proposta foi desenvolvida a partir de revisão da literatura e de análises de dados empíricos coletados durante a execução de um projeto real. Ao final do trabalho, foi possível realizar análises comparativas entre projeções usando APF, o método proposto e dados empíricos. O resultado mostrou que a APF não é adequada para a medição do tamanho funcional de projetos SOA/BPM, ao contrário do método proposto. / One of the most widely used and documented measurement techniques for obtaining software size is Function Point Analysis (FPA). However, there have been frequently discussions about its applicability to SOA (Service Oriented Architecture) projects, which justifies a choice of the research topic. This document presents the results of a research whose objective was the construction of a proposal to measure SOA and BPM (Business Process Management) softwares through the use of Function Points (PF). A proposal has been developed based on literature review and empirical data analyzes, with was collected from an execution of a real project. The research compare empirical data (from a real-world project) to projections based on FPA, as well on the proposed method. Results demonstrate that the proposed method is suitable to SOA/BPM projects, differently of FPA.

Este trabalho tem por objetivo realizar um estudo de utilização dos conceitos de produção enxuta na área administrativa e propor um roteiro de referência para aplicação. Para isso, foi feito um levantamento bibliográfico sobre processos de negócios, produção enxuta e metodologias de aplicação desta em processos administrativos, possibilitando uma análise e comparação entre estas metodologias encontradas. Em seguida, foi realizado um estudo de caso com base em aplicações reais de produção enxuta na área administrativa. Como resultado da análise das metodologias e do estudo de caso foi proposto um roteiro de referência. / This work has the purpose of study the lean production concepts use within the administrative area and to propose an application script. A bibliographic research was done about business process, lean production and methodologies for lean production application in business process what enabled an analysis and a comparison between the found methodologies. The next step was a case study of a real application of lean production within an administrative area. As a result of the methodologies analysis and the case study an application script has been proposed.

The main topic of this diploma thesis is process management and Business Process reengineering (BPR) and applied research of this concept in a particular company. In the theoretical part at first I define the concept of process and process management, which I then develop with BPR. In addition, the basic methodologies, including metadata of modeling a business process analysis (MMABP) are defined and described. I also present the modeling language Unifield Modeling Language (UML), Eriksson-Penker notation and the Business Process Modeling Notation (BPMN). On the basis of this theoretical part, I implement applied research in a specific research area.

A core aspect of diagrammatic process modeling is the visualization of the logical and temporal order in which tasks are to be performed in a process. While conventions and guidelines exist that promote modeling processes from left-to-right or from top-to-bottom, no empirically validated design rationale can be provided for this choice so far. Therefore, this paper seeks to determine whether some flow directions are better than others from a cognitive point of view. We present the results of a controlled pilot experiment comparing the effects of four flow directions (left-to-right, right-to-left, top-to-bottom, bottom-to-top) on process model comprehension with a small sample size of 44 participants. Although there is a variety of theoretical arguments which support the use of a left-to-right flow direction as convention for process models, the preliminary empirical results of the pilot experiment were less clear-cut and showed that model readers also adapted well to uncommon reading directions.

M.Phil. (Engineering Management) / “Business Process Engineering has now become the most important trend in modern businesses. It is often dressed up as many other things, but in the end, how the business delivers value is dependent on the operational effectiveness of its processes” [8]. It is important to understand the benefits that business process engineering will provide in allowing business to be effective through its processes. The benefit needs to be quite evident for a long period of time, while business displays the signs of sustainable growth. I conduct this research to see how the two concepts, which are business process engineering, align in ensuring that business carries on offering the relevant offering to the customer. The approach I used in this research was firstly through understanding what the literature on business process engineering and sustainability entail in order to establish alignment. I therefore formulated a research question based on the variables that were derived from the literature review. These variables are both from business process engineering and sustainability. I further on conducted surveys, interviews with the relevant subject matter experts as well as other business owners. What emanated from the research was that there is a close correlation between the two concepts. It was also learned from the survey and interviews that organisations are so much in favour of sustainable solutions, however the challenge is always on what tools to use, how to use the tools effectively as well as benefit measurement of process engineering interventions. The survey results and the interviews showed that even though organisations think of sustainable solutions, it still seems that there is always an opportunity to implement quick wins that in most cases do not align to the long term goal of creating a sustainable growth of business. This research is important, as it tries to indicate the importance of aligning business process engineering projects to the vision and strategy of the organisation. This approach will ensure that the time and cost invested in executing the strategic and business as usual projects will produce good returns in terms of company performance.

This diploma thesis deals with model of project realization within the bank. It is divided into theoretical and practical parts which complement each other. The first part, the theoretical one, is focused on defining theoretical assumptions about the business process', modelling, project and key performance indicators. The practical part includes the determination of project realization course, its comparison with established standards and subsequently designs of business process model. Along with the designed model there are set appropriate key performance indicators which are compared with ITIL and Prince 2 approaches. These three components of practical part meet the goal of the whole thesis.

The main aim of this study is to investigate human understanding of process models and to develop an improved understanding of its relevant influence factors. Aided by assumptions from cognitive psychology, this article attempts to address specific deductive reasoning difficulties based on process models. The authors developed a research model to capture the influence of two effects on the cognitive difficulty of reasoning tasks: (i) the presence of different control-flow patterns (such as conditional or parallel execution) in a process model and (ii) the interactivity of model elements. Based on solutions to 61 different reasoning tasks by 155 modelers, the results from this study indicate that the presence of certain control-flow patterns influences the cognitive difficulty of reasoning tasks. In particular, sequence is relatively easy, while loops in a model proved difficult. Modelers with higher process modeling knowledge performed better and rated subjective difficulty of loops lower than modelers with lower process modeling knowledge. The findings additionally support the prediction that interactivity between model elements is positively related to the cognitive difficulty of reasoning. Our research contributes to both academic literature on the comprehension of process models and practitioner literature focusing on cognitive difficulties when using process models.

This research focuses on the design and verification of inter-organizational controls. Instead of looking at a documentary procedure, which is the flow of documents and data among the parties, the research examines the underlying deontic purpose of the procedure, the so-called deontic process, and identifies control requirements to secure this purpose. The vision of the research is a formal theory for streamlining bureaucracy in business and government procedures. Underpinning most inter-organizational procedures are deontic relations, which are about rights and obligations of the parties. When all parties trust each other, they are willing to fulfill their obligations and honor the counter parties’ rights; thus controls may not be needed. The challenge is in cases where trust may not be assumed. In these cases, the parties need to rely on explicit controls to reduce their exposure to the risk of opportunism. However, at present there is no analytic approach or technique to determine which controls are needed for a given contracting or governance situation. The research proposes a formal method for deriving inter-organizational control requirements based on static analysis of deontic relations and dynamic analysis of deontic changes. The formal method will take a deontic process model of an inter-organizational transaction and certain domain knowledge as inputs to automatically generate control requirements that a documentary procedure needs to satisfy in order to limit fraud potentials. The deliverables of the research include a formal representation namely Deontic Petri Nets that combine multiple modal logics and Petri nets for modeling deontic processes, a set of control principles that represent an initial formal theory on the relationships between deontic processes and documentary procedures, and a working prototype that uses model checking technique to identify fraud potentials in a deontic process and generate control requirements to limit them. Fourteen scenarios of two well-known international payment procedures -- cash in advance and documentary credit -- have been used to test the prototype. The results showed that all control requirements stipulated in these procedures could be derived automatically.

The final thesis is focused on the topic of process management and its development in time. Business Process Management and workflow, are described in the thesis as well as its specification and classification. The paper compares these two concepts. The thesis also works with the methodology of ARIS and Balanced Scorecard which are applied in the selected process of the organization. The process is built on the BPMN notation which is also described in the thesis. The aim of the thesis is to examine and to analyze selected process of the organization with specific methodology, to specify potential problems in the process and to suggest possible solution.