In the United States, over 50% of restaurants fail within the first 5 years of operations resulting in approximately $2.1 billion annually in lost national sales revenue. The purpose of this multiple case study was to explore the strategies used by owners of nonfranchise, casual dining restaurants to ensure sustainability longer than 5 years. The study was grounded in Porter's 5 forces framework as a lens for identifying effective strategies that promote restaurant sustainability. The data collection process comprised gathering data and information via semistructured interviews with 3 owners of nonfranchise, casual dining restaurants in the mid-Atlantic region who sustained their restaurants for longer than 5 years. Also, a review of archival records, including restaurant websites, newspaper advertisements, social media, and promotional documentation ensued. Member checking ensured the accuracy of participant responses in the data analysis process, and methodological triangulation was used to increase understanding and validity of data. Three themes emerged from data analysis: offering quality food and exceptional service, respecting and encouraging employees, and participating in day-to-day operations. The findings of this study promote positive social change by supporting local farmers, providing nutritious food to consumers, developing positive community relationships, and providing a safe place to socialize and meet friends.

In Nigeria, many small businesses fail before their 5th anniversary. Small businesses make up a major percentage of the businesses in Nigeria and provide jobs for 50% of the populace. The purpose of this qualitative multi-unit case study was to explore the factors required by small businesses in Nigeria to sustain operations beyond the first 5 years. The conceptual framework grounding this study was general systems theory. A review of the literature focused on small business failure and factors required to sustain a business longer than 5 years. Data collection occurred through semistructured interviews of a purposeful sample of 3 successful business owners in Port Harcourt, who described their experiences. Data analysis strategies consisted of using qualitative software, key words, phrases, and codes, which contributed to identifying the following themes: (a) effective strategizing, (b) flexible financial capital management, (c) human capital development, (d) market positioning and sales, and (e) stable power supply. The findings indicated that these 3 small business owners were passionate about starting up their businesses and had the necessary skills to strategize effectively and manage capital, thus sustaining their business beyond 5 years. Information derived from this study may assist small business owners in starting successful companies, that support employees, other companies, communities, and families, contributing to the development of the Nigerian economy.

Small and medium-sized enterprises (SMEs) contribute to the stability and growth of economies by creating employment in rural and urban areas. More than 60% of SMEs do not survive for longer than 5 years; a lack of leadership skills is among the key problems. The purpose of this multiple case study was to explore the leadership skills owners-managers used to sustain their businesses for longer than 5 years. Research participants were 4 owners-managers of SMEs from the manufacturing industry in Trinidad and Tobago that sustained their businesses for at least 5 years. The contingency leadership model and the skill-based leadership model formed the conceptual lens for this study. Data were collected using semistructured interviews and direct observations. Data were analyzed using Miles and Huberman's analytical strategies and Morse's cognitive process of coding, pattern matching, interpreting, and summarizing the data. Five themes emerged from the data analysis: leadership skills, leadership values, development of leadership skills, leadership challenges, and improvement in leadership skills. The findings from this study could influence positive social change by providing insights on leadership skills SME leaders could use to sustain their operations for the longer term, resulting in reduced failure of SMEs. A decrease in the failure rate of SMEs might contribute to improved economic conditions, leading to the reduction of poverty in families and communities.

Owners of small business restaurants experience a high failure rate. Many small business restaurants fail within 5 years of inception because of inadequate business plans, ineffective strategies for changing markets, and a lack of financial capital to achieve profitability, growth, and long-term survivability. The purpose of this multiple case study was to explore the financial strategies that some owners of small business restaurants used to sustain operations for longer than 5 years. The resource-based view was the conceptual framework for this study. Participants in this study consisted of 5 owners of small business restaurants in northern California who implemented successful strategies to survive in business longer than 5 years. Data were collected through face-to-face interviews with participants, member checking, and a review of company documents. Using Yin's 5-phase data analysis process of compiling, disassembling, reassembling, interpreting, and concluding the data, 3 emergent themes were identified: financing strategy, cash-flow-management strategy, and customer-retention strategy. The implications of this study for positive social change include the potential for owners of small business restaurants to reduce the failure rate of small restaurants, decrease local unemployment rates, and increase economic stability for local families and organizations through the implementation of effective financial strategies.

Family businesses are rapidly becoming the dominant form of business enterprise in both developing and developed economies. Family businesses are also being recognised as a potential driver of economic growth and wealth creation in the world. Family businesses in particular, have been making a positive contribution towards the South African economy for the last 300 years. Approximately 80% of businesses in South Africa could be classified as family businesses and they comprise 60% of the companies listed on the Johannesburg Stock Exchange. Family business wellness, which often forms the underlying causes for a lack of family harmony, is, however, a neglected area of research. The primary objective of this study is to explore selected determinants of family business wellness in small and medium-sized family-owned businesses in South Africa and to make recommendations to ensure effective management of these determinants in the family business. Topics such as the characteristics of the job, work stress and burnout, job engagement, family member commitment, the perceived success of the family business, among others, was investigated. In order to achieve the primary objective of this study, a survey was undertaken using a structured questionnaire. The reliability of the questionnaire was determined by calculating the Cronbach alpha coefficient, which indicated that the questionnaire used in this study conformed to the criteria of acceptable reliability and can be regarded as internally consistent. The survey yielded 45 usable questionnaires from 17 family businesses restricted to Gauteng and the North-West provinces in South Africa. Because this study was exploratory in nature, descriptive statistics was then used to analyse the statements that captured the information to measure the selected determinants of family wellness. The correlations between the variables were assessed using Pearson’s correlation coefficients and the relationships between the variables assessing family wellness were used for the discussion and conclusion points. Practical recommendations are suggested to improve family business wellness and, subsequently, increase the sustainability of such business. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013.

Family businesses are rapidly becoming the dominant form of business enterprise in both developing and developed economies. Family businesses are also being recognised as a potential driver of economic growth and wealth creation in the world. Family businesses in particular, have been making a positive contribution towards the South African economy for the last 300 years. Approximately 80% of businesses in South Africa could be classified as family businesses and they comprise 60% of the companies listed on the Johannesburg Stock Exchange. Family business wellness, which often forms the underlying causes for a lack of family harmony, is, however, a neglected area of research. The primary objective of this study is to explore selected determinants of family business wellness in small and medium-sized family-owned businesses in South Africa and to make recommendations to ensure effective management of these determinants in the family business. Topics such as the characteristics of the job, work stress and burnout, job engagement, family member commitment, the perceived success of the family business, among others, was investigated. In order to achieve the primary objective of this study, a survey was undertaken using a structured questionnaire. The reliability of the questionnaire was determined by calculating the Cronbach alpha coefficient, which indicated that the questionnaire used in this study conformed to the criteria of acceptable reliability and can be regarded as internally consistent. The survey yielded 45 usable questionnaires from 17 family businesses restricted to Gauteng and the North-West provinces in South Africa. Because this study was exploratory in nature, descriptive statistics was then used to analyse the statements that captured the information to measure the selected determinants of family wellness. The correlations between the variables were assessed using Pearson’s correlation coefficients and the relationships between the variables assessing family wellness were used for the discussion and conclusion points. Practical recommendations are suggested to improve family business wellness and, subsequently, increase the sustainability of such business. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013.

The aims of the Master's Thesis were to find out how the change of the corporate logo of travel agency Strakotour has influenced the business and how the amateur and the expert feel about this innovation. The theoretical part describes the basic concepts of logo creation, corporate design, culture and communication. The logos of big companies and their "stories of success" are explained there too. In the third part I introduce the travel agency Strakotour, its position in the market and the way of communication, which is characterised by the recent change of its corporate logo. Then the practical part shows problematic factors of this innovation: its pros and cons. The research was carried out via focus group and individual personal interviews. The results of the research are well-arranged in tables, graphs and diagrams in the practical part. The most important findings and recommendations can be found in the final parts and in the conclusion of this Master's Thesis.

This thesis provides an understanding of retailers’ performance metrics and measurement. In doing so it lays bare the over reliance on historic published accounting reports as the de facto standard for retail performance reporting. In addition, it exposes the weakness in retail accounting reports as well as retail failure prediction models that are dependent on financial ratios as key variables. This thesis also casts light on the non-financial performance metrics used by retailers. All retailers use performance metrics but do not always report them in a coherent and defined way to give a transparent picture of their actual performance. The subject of performance, and metrics in particular, can be approached from multiple disciplines, yet there is an absence of detailed guidance or discussion of retail performance metrics, for retail boards, in any literature. To comprehend a UK retailer’s performance, it is argued that there is a prerequisite to understand the full context of the UK retail landscape, and the multitude of metrics, both financial and non-financial, this brings into play when discussing performance measurement. Accordingly, the objectives of this thesis were to identify: what retail performance metrics are used by retail boards to manage their performance; what these boards claim about their performance in the public domain; and what disconnect there may be between these two areas. A pragmatic worldview in the interpretative tradition frames the research epistemology. This inductive approach is supported by a multiple case study design strategy using informed grounded theory to conduct research into six case companies (four successful and two failed) in order to discover the retail performance metrics they use and report. The findings show an abundance of metrics in use at retail boardroom level and a ‘sifting matrix’ is devised to cluster the metrics to aid comprehension and ranking into the 20 focus areas which retail boards consider important. These focus areas provide a basis for a suite of metrics, ‘the vital few’ within which six were found to be consistently and persistently used that could form an industry standard. In addition, there was evidence that retailers adapt their metrics as they change, giving substance to the notion of adaptive resilience in performance measurement. Any disconnect between metric use and disclosure was explored through a conceptual framework, ‘a journey matrix’, where retailers are on a journey to becoming trust intelligent with their disclosure of retail performance metrics. The transparent disclosure of retail performance metrics provides the explicit link to gaining trust and demonstrating good governance practice implicit within stewardship theory. The ‘journey matrix’ is also proposed as an alternative developmental viewpoint for analysing retailers’ annual reports and accounts. The development and disclosure of retail performance metrics lacks guidance on definitions, calculation bases and recommended disclosure. Without guidance, the voluntary proliferation of selective reporting is likely to render performance, as published by retailers themselves, opaque and confusing. This thesis starts the debate about board level retail performance metrics research and provides a framework to assist retail boards to evaluate what they use and what they disclose in their journey to gain the trust of stakeholders.

Today, the effective management of people is assuming prominence as a source of sustained business performance improvement. The rationale for this trend is that other significant aspects of business, such as marketing, new technology, market niche, trademarks and brand image have generally been mastered. Therefore, business enterprises are being encouraged in seeking to gain comparative advantage by reliance on their human resources because this aspect of business is arguably more difficult to imitate or understand than the more conventional resources. As a result, there is an awakening of the need to introduce management practices that will concentrate on the added value which a highly motivated work force may provide to the organisation. The idea of added value from a highly motivated work force assumes even greater significance when the main business hinges almost entirely on the attitudes and approaches of people. This concept applies most forcibly to Barbados and the Organisation of Eastern Caribbean States (BOECS), the region covered by this study. This research therefore, explores the idea of gaining comparative advantage through appropriate people management methods and follows the trend in the developed and more industrialised nations of the world in an effort to determine whether there is a useful model of effective management practices which may be replicated in the BOECS and thus lead to improved business performance in the micro states which constitute this ii region. However, this study is mindful of the limitations of the research methodology which a vast number of contributors to this intriguing topic have employed. Nevertheless, this exploratory attempt examines the issue in the light of its possible positive effect on a previously uncharted area, viz., Barbados and the Eastern Caribbean (BOECS) as far as it relates to scholarly treaties on Human Resource Management. The idea is that even in the absence of clear unequivocal empirical evidence about its benefits, it may be useful to pursue the strategic approach to Human Resource Management including expansion of employee involvement, for it own sake.

Today, the effective management of people is assuming prominence as a source of sustained business performance improvement. The rationale for this trend is that other significant aspects of business, such as marketing, new technology, market niche, trademarks and brand image have generally been mastered. Therefore, business enterprises are being encouraged in seeking to gain comparative advantage by reliance on their human resources because this aspect of business is arguably more difficult to imitate or understand than the more conventional resources. As a result, there is an awakening of the need to introduce management practices that will concentrate on the added value which a highly motivated work force may provide to the organisation. The idea of added value from a highly motivated work force assumes even greater significance when the main business hinges almost entirely on the attitudes and approaches of people. This concept applies most forcibly to Barbados and the Organisation of Eastern Caribbean States (BOECS), the region covered by this study. This research therefore, explores the idea of gaining comparative advantage through appropriate people management methods and follows the trend in the developed and more industrialised nations of the world in an effort to determine whether there is a useful model of effective management practices which may be replicated in the BOECS and thus lead to improved business performance in the micro states which constitute this ii region. However, this study is mindful of the limitations of the research methodology which a vast number of contributors to this intriguing topic have employed. Nevertheless, this exploratory attempt examines the issue in the light of its possible positive effect on a previously uncharted area, viz., Barbados and the Eastern Caribbean (BOECS) as far as it relates to scholarly treaties on Human Resource Management. The idea is that even in the absence of clear unequivocal empirical evidence about its benefits, it may be useful to pursue the strategic approach to Human Resource Management including expansion of employee involvement, for it own sake.