This paper addresses the problem of a failing net debt approach; deposited funds rarely compensate the cost of debt. Venturing into operational credit facilities, the study evaluates the efficiency and feasibility of transitioning into fully cash-free liquidity management. The study takes a holistic approach and evaluates the research questions from the perspective of management through case studies on four smaller Swedish industrial firms. The study finds that there is substantial potential to free up capital; return on equity could have been boosted by an annual 5-10 percent including substantial one-off distributions. The study also concludes that Agency reasons are strong reasons for why firms are carrying material cash reserves. Through qualitative interviews, the study identifies several additional, but not less important, obstacles in the way of a full out cash-free transition. Most significantly, the financial system is not offering fully committed long term operational credit facilities and operating across different jurisdictions complicates the consolidation of liquidity. The study concludes that the matter would not have vast negative implications on real business activities, although further research would be required in regard to an extended debt overhang problem. / Uppsatsen kretsar kring den fallerande logiken med begreppet nettoskuld; tillgodohavanden på bank genererar sällan upp för kostnaden relaterad till motsvarande skuld. Med utgångspunkt i operationella kreditstrukturer utvärderas möjliga effektivitetsvinster och genomförbarheten av en fullständig övergång till kassa-fri likviditetshantering. Studien har ett holistiskt angreppssätt och utvärderar frågeställningarna från ett management-perspektiv genom fallstudier på fyra mindre svenska industriella bolag. Studien finner betydande möjligheter att frigöra kapital; årliga avkastningen på eget kapital hade kunnat öka med 5–10 procent och betydande engångsutdelningar hade varit möjliga. Studien finner vidare att agentteorin är en stark anledning till att bolag bär betydande kassapositioner. Genom kvalitativa intervjuer identifierar studien ytterligare, men ej desto mindre betydande, hinder för en kassa-fri övergång. Mest betydelsefullt, är att nuvarande finansiella system inte erbjuder för syftet fullgoda kreditstrukturer, samt det faktum att företag med verksamhet över olika jurisdiktioner upplever juridiska svårigheter med att konsolidera likviditet. Studien drar slutsatsen att en övergång inte skulle medföra betydande negativa konsekvenser för den operativa affärsverksamheten, men identifierar samtidigt att ytterligare studier skulle vara nödvändiga framförallt kring hur finansiella incitament kopplade till agent-teorins ’debt overhang’ skulle förändras vill en övergång till en fullt garanterad operationell kreditstruktur.

The objective of this thesis is to examine the need for people and communities to develop liquid assets through a savings programme and to work productively with these savings. It had to be taken into consideration that at least some members of the population could be considered non-monetary in their orientation. In order to achieve this objective a participatory and culturally sensitive micro-finance programme was designed through an Action Research methodology. By combining mainly quantitative baseline information, detailed and more qualitative work with some of the participants and routine output from the programme activities, the study aimed to arrive at concrete conclusions concerning the way a micro-finance programme has worked in San conununities and make recommendations regarding its future. lt was found that the programme has made at least some of the participants more conversant with the handling of cash and also contributed to increased self-respect. Developing liquid assets was most difficult for the poorest participants and the majority of these poorest are women. The San people are the poorest; even among other marginal rural minorities and should receive special assistance. The programme was moderately successful in helping participants to save towards larger needs and to even out income flows. It could not be established whether the programme could make a contribution to the development of long~term assets. Initiatives to establish microenterprises with the capital met with only limited success. The programme was not successful in establishing a savings programme as an alternative to cattle farming and should rather be seen as a complementary strategy for increasing household assets. It was found that the emphasis on savings mobilisation, rather than the creation of debt through credit was valid. Increased incomes will lead to increased indebtedness. A higher influx of cash in a San community is likely to be unevenly spread and is also likely to increase the gap between the wealthier and poorer community members. It was concluded that projects that meet basic and immediate needs such as food, shelter and housing, should be integrated with programmes that address larger needs such as loss of culture and land. A process of empowerment cannot be supported when rural poverty is not addressed. / Development Studies / D.Litt. et Phil. (Development Administration)

The objective of this thesis is to examine the need for people and communities to develop liquid assets through a savings programme and to work productively with these savings. It had to be taken into consideration that at least some members of the population could be considered non-monetary in their orientation. In order to achieve this objective a participatory and culturally sensitive micro-finance programme was designed through an Action Research methodology. By combining mainly quantitative baseline information, detailed and more qualitative work with some of the participants and routine output from the programme activities, the study aimed to arrive at concrete conclusions concerning the way a micro-finance programme has worked in San communities and make recommendations regarding its future. It was found that the programme has made at least some of the participants more conversant with the handling of cash and also contributed to increased self-respect. Developing liquid assets was most difficult for the poorest participants and the majority of these poorest are women. The San people are the poorest, even among other marginal rural minorities and should receive special assistance. The programme was moderately successful in helping participants to save towards larger needs and to even out income flows. It could not be established whether the programme could make a contribution to the development of long-term assets. Initiatives to establish microenterprises with the capital met with only limited success. The programme was not successful in establishing a savings programme as an alternative to cattle farming and should rather be seen as a complementary strategy for increasing household assets. It was found that the emphasis on savings mobilisation, rather than the creation of debt through credit was valid. Increased incomes will lead to increased indebtedness. A higher influx of cash in a San community is likely to be unevenly spread and is also likely to increase the gap between the wealthier and poorer community members. It was concluded that projects that meet basic and immediate needs such as food, shelter and housing, should be integrated with programmes that address larger needs such as loss of culture and land. A process of empowerment cannot be supported when rural poverty is not addressed. / Public Administration / D. Litt. et Phil. (Development Administration)

由於國內金融自由化的起步較歐美、等先進國家晚，因此，金融創新的活動在國內金融市場一直落後其他先進國家。在瞭解近三十年來金融創新的發展過程，透過學習歐、美等先進國家在金融創新產品上的發展經驗，將可以縮短我國金融業者在金融創新活動上的摸索時間，進而加速提升其金融創新的開發能力。 美林證券在1977年首先推出「現金管理帳戶」（Cash Management Account；簡稱CMA），該帳戶主要提供的服務包括：買賣貨幣市場共同基金、證券交易管理帳戶、簽發支票、信用卡服務、融資權益、與自動提款機提款等功能。國內之華信銀行於民國89年也率先推出類似「現金管理帳戶」的金融創新產品，稱為「投資管理帳戶」（Money Management Account；簡稱MMA）。美林證券在成功開發「現金管理帳戶」之後，更將該產品結合美林證券本身在財務專業上的優勢，提供全面性的財務金融規劃，根據每個投資人其生命週期中的潛在資金需求及收入，例如：退休基金、結婚基金、子女教育基金等，設計出最適合該投資人的投資理財計畫。 由於美林證券「現金管理帳戶」的推出，打破了美國Glass-Steagall Act長久以來商業銀行與投資銀行業務分離的限制，因此，本論文也將從美國G-S法案的立法精神與基本原理出發，探討美國商業銀行跨足證券業務的發展過程以及G-S法案存在的必要性。並且透過美林證券成功開發「現金管理帳戶」的經驗，來探討我國證券商目前若開發該創新產品，可能會面臨到的障礙並且提供相關建議。 最後，透過寄發問卷的研究方式，從我國證券商的角度分析未來「現金管理帳戶」在我國金融市場上發展的可行性，得出實證結論如下： 1.我國證券商對於承作現金管理帳戶的意願受限於國內金融相關法規的限制。 2.多數證券商看好未來現金管理帳戶之發展，並同意承作現金管理帳戶能實際發揮證券商的投資理財專業。 3.未來主管機關應朝向建立公平競爭的金融環境、強化我國自律組織功能發展。 4.國內多數券商皆非常注重專業人才之培訓，因此，未來在開發現金管理帳戶之專業領域上，必會有更大的發揮空間。

Titel: Hur påverkar kontantlösa banker relationen till kunderna? Nivå: C-uppsats i ämnet företagsekonomi Författare: Sofia Ågren och Nanette Brorén Handledare: Per-Arne Wikström Datum: Juni 2013   Syfte: Syftet är att belysa hur förändringen med bankernas kontanthantering i Sverige påverkar relationen med deras kunder med anseende på kundernas syn till de nya bankkanalerna.   Metod: Denna uppsats har genomförts med en kvalitativ metodansats, detta på grund av att vi ville få en djupare förklaring och förståelse till det fenomen som vi studerade. Vi valde att utföra sju intervjuer med personer på sju olika bankkontor. För att samla information till empirin använde vi oss i denna studie av semi-strukturerade intervjuer, där frågorna som vi ställde till respondenterna var ganska öppna. Detta valde vi eftersom att vi ville att respondenterna skulle få mer rum för att fritt kunna framföra det som de ville ha sagt, att vi då inte skulle styra dem särskilt mycket i deras svar. Men samtidigt ville vi ha stöd och hjälp av riktlinjerna i en intervjuguide, detta för att vara säkra på att få med det som vi ville ta upp i denna studie.   Resultat & slutsats: Bankkontoren som vi besökte har undersökt vad kunderna vill ha genom olika kundundersökningar. Via dessa undersökningar har de sedan kunnat se ett mönster från kunderna, bland annat att efterfrågan på kontanter minskar och efterfrågan på personlig rådgivning ökar. Vilket gör att bankerna har anpassat sig efter kundernas behov genom att ta bort kontanthanteringen över disk och frigjort tid till de privata rådgivningarna. Relationsmarknadsföringen är viktigt för att kunna bygga en långsiktig relation mellan kunden och banken, kärnan inom relationsmarknadsföringen är själva relationen. För att bevara och skapa förtroendet hos kunder är det viktigt att medarbetarna på bankkontoren lyssnar på sina kunder. Detta för att de sedan på ett bra sätt ska kunna hitta den bästa lösningen för var och en av kunderna utifrån deras behov. Bankerna som vi besökte hade tagit bort kontanthanteringen över disk och ingen av dessa banker har tappat många kunder på grund av det. Att det har gått så pass bra kan bero på att bankerna i ett tidigt stadium berättade för sina kunder att förändringen skulle ske och gav kunderna andra lösningar än kontanter.   Förslag till fortsatt forskning: I den fortsatta forskningen skulle det kunna göras en liknande studie som denna, men att den utgår från kundernas perspektiv istället. En annan intressant fortsatt forskning skulle vara att det inte bara studerade från kundernas perspektiv, utan från både kund- och bankperspektiv. Att dessa sedan kan jämföras för att undersöka om de anser att detta har påverkat relationen på olika sätt. Uppsatsens bidrag: Det bidrag som vi vill ge med denna studie är att ge en förklaring till hur en förändring i en verksamhet kan påverka dess relation med kunderna. Denna studie kan vara till nytta för olika bankkontor, där de då kan se hur andra har jobbat vid en sådan förändring och hur kunderna har reagerat.   Nyckelord: Kontantlöst samhälle, förtroende hos bank, bankernas relation till kunderna, kontanthantering, kontantlösa banker i Sverige, kundernas förtroende, förväntan, relationsmarknadsföring och kundrelationer. / Title: ”How does cashless banks affect the relationship with the customers?” Level: Final assignment for Bachelor Degree in Business Administration Author: Sofia Ågren and Nanette Brorén Supervisor: Per-Arne Wikström Date: June 2013   Aim: The purpose is to illustrate how the change in banks' cash management in Sweden affects the relationship with their customers with respect to customers’ views of the new banking channels.   Method: This paper has been carried out with a qualitative method, this because we wanted to get a deeper explanation and understanding of the phenomenon that we decides to study. We chose to perform seven interviews with persons in seven different bank offices. To collect the empirical data we used semi-structured interviews. We chose to use that kind of interview because we wanted the respondents to have more room to freely express what they wanted to say, that we would not control them as much in their response. But at the same time we wanted to have the support and help of the guidelines in an interview guide, this to be sure to get what we wanted to address in our study.   Result and Conclusions: The bank offices that we visited have checked what customers want through surveys. By these they have seen a pattern from the customers, the demand for cash has decreased and the demand for personal financial advice has increased. This means that the banks have adapted to customer needs by removing manual cash handling and freed up time to private consulting. Relationship marketing is important for building a long term relationship between the customer and the bank, the core of relationship marketing is the actual relationship. It is important that the employees at the bank offices are listening to their customers in order to maintain and create trust among them. This in order to be able to find the best solution for each customer based on their needs. The banks that we visited have removed the manual cash management and none of these banks have lost many customers. This could be due to that the banks in an early stage told their customers that the change would occur and that they gave the customers different solutions to cash. The banks made sure that the customers were informed well in advance before the change took place.   Suggestions for future research: A future research would be to undertake a similar study like this, but looking from the customer's perspective instead. Another interesting future research would be to not only study it from the customer's perspective, but from both the customers and banks perspective. This could be interesting because you then can compare these two groups to see if they feel that the change in cash handling has affected customers in different ways.   Contribution of the thesis: The paper contributes to provide an explanation of how a change in a business may affect its relationship with the customers. This study may be useful for different banks, where they then can see how others have worked with such a change and how customers have reacted.   Key words: Cashless society, confidence in the banking, banking relationship with customers, cash management, cashless bank in Sweden, customer confidence, expectation, relationship marketing and customer relationship.

Abstract in Xhosa and English / This study aimed to examine the relationship between working capital management and the financial performance of listed food and beverage companies in South Africa. Despite the existing literature on this relationship, no notable studies have investigated it in this particular industrial sector. Various data from a sample of 12 food and beverage companies listed on the JSE during the period 2007 to 2016 were collected from iress McGregor databases. Econometric regression analysis was then conducted on the data to determine the magnitude of relationships between working capital components and the financial performance of these companies. The researcher found that adopting an aggressive working capital management strategy assists in creating shareholder wealth through improved financial performance of the firm. To sum up, the shorter the cash conversion cycle, the more profitable the firm will be. / Injongo yesi sifundo kukuphonononga unxulumano phakathi kolawulo lwemali etyalelwa ukusebenza (inkunzi) nentsebenzo yemali (inzala) eyenziwa ziinkampani ezibhalisiweyo zokutya neziselo eMzantsi Afrika. Nangona kukhona okubhaliweyo malunga nolu nxulumano, akukho sifundo sigqamileyo ngeli candelo lorhwebo. Kukho iinkcukacha ezaqokelelwa kwiinkampani ezikhethiweyo ezili-12 nezibhaliswe kwiJSE. Ezi nkcukacha zazikwingqokelela egciniweyo eyaziwa ngokuba yi ‘iress McGregor databases’. Kuye kwenziwa uhlalutyo ngokuthelekisa inzala eqhele ukwenziwa naleyo kuqikelelwa ukuba iza kwenziwa kwezi nkcukacha zikaMcGregor. Oku bekusenzelwa ukubona ubungakanani bonxulumano phakathi kwenkunzi nenzala eyenziwa zezi nkampani. Umphandi ufumanise ukuba ukwakha icebo lolawulo olungqongqo lwenkunzi kuyanceda ekudaleni ubutyebi babanini zabelo ngokuphucula inzala eyenziwa liqumrhu lorhwebo. Elokuqukumbela lithi, ngokufutshanisa ivili lokuguqula imali, iya kuba ngaphezulu inzala yequmrhu lorhwebo. / Business Management / M. Com. (Business Management)

The objective of this thesis is to examine the need for people and communities to develop liquid assets through a savings programme and to work productively with these savings. It had to be taken into consideration that at least some members of the population could be considered non-monetary in their orientation. In order to achieve this objective a participatory and culturally sensitive micro-finance programme was designed through an Action Research methodology. By combining mainly quantitative baseline information, detailed and more qualitative work with some of the participants and routine output from the programme activities, the study aimed to arrive at concrete conclusions concerning the way a micro-finance programme has worked in San conununities and make recommendations regarding its future. lt was found that the programme has made at least some of the participants more conversant with the handling of cash and also contributed to increased self-respect. Developing liquid assets was most difficult for the poorest participants and the majority of these poorest are women. The San people are the poorest; even among other marginal rural minorities and should receive special assistance. The programme was moderately successful in helping participants to save towards larger needs and to even out income flows. It could not be established whether the programme could make a contribution to the development of long~term assets. Initiatives to establish microenterprises with the capital met with only limited success. The programme was not successful in establishing a savings programme as an alternative to cattle farming and should rather be seen as a complementary strategy for increasing household assets. It was found that the emphasis on savings mobilisation, rather than the creation of debt through credit was valid. Increased incomes will lead to increased indebtedness. A higher influx of cash in a San community is likely to be unevenly spread and is also likely to increase the gap between the wealthier and poorer community members. It was concluded that projects that meet basic and immediate needs such as food, shelter and housing, should be integrated with programmes that address larger needs such as loss of culture and land. A process of empowerment cannot be supported when rural poverty is not addressed. / Development Studies / D.Litt. et Phil. (Development Administration)

This Diploma Thesis deals with the issue of financial management group of companies´alias holding. It focuses on improvement of financial flows within and outside of the group to optimize management of cash flow and financial planning.

The thesis deals with the individual aspects of liquidity and solvency management in the context of financial risk management and working capital components. The main accent is put on the foreign exchange risk management and the cash management tools on the group level: netting and cash pooling. These tools are supported by the cash forecasting system and the actual cash flows evaluation. The methods of liquidity and solvency management are demonstrated on the example of a Shared Service Center organisation.

The main purpose of the thesis is to explore the specifics of the financial management of holdings companies in the Czech Republic with an emphasis on the area of financial management. However, the author assumes that persistent reasons for holding creation is using of synergy effects consisting mainly of centralized management of cash flows to minimize the cost of capital and minimizing the risk of an individual investor who actively makes managerial functions in view guarantees of individual companies. It was found the lack of a comprehensive and systematic approach for a qualitative research. A total of 15 holding companies was use for the qualitative research. The outcome gives many answers concerning the specifics of the financial management of the holdings companies. It seems guarantee and minimizing cost of capital are key points. The synergistic effect of the holding companies can be used when transferring financial means between companies holding. The impact of the transfer of available financial means was simulated for holding No. 13. It was clearly shown to decrease WACC at one of the companies within the holding.