På en alltmer konkurrensutsatt marknad har det blivit viktigare för företag att aktivt arbeta med att värna om kundrelationer. Ett vanligt sätt att arbeta med att värna om befintliga kunder och locka nya är genom lojalitetsprogram. Dessa ämnar uppmuntra till återkommande köp genom att erbjuda kunder olika typer av förmåner för att de är kunder hos företaget. Inom cafébranschen används dessa i olika utsträckning då vissa cafékedjor använder dessa och andra inte gör det. Idag ställer konsumenter höga krav på att företag ska arbeta med hållbarhetsfrågor. Därmed är det viktigt för företag som arbetar med detta att kommunicera ut det på lämpligt sätt. En specifik form av arbete med detta är Cause-Related Marketing, CRM. CRM innebär att företag skänker pengar till icke-vinstdrivande organisationer eller välgörande ändamål när kunder handlar av företag. Eftersom lojalitetsprogram används för att värna om kunder och ansvarsfullt företagande är viktigt för kunder fann vi det intressant att undersöka en sammansättning av dessa, något som inte identifierats forskning kring.      Studiens syfte är att undersöka hur mycket värde kunder upplever med CRM som belöning i ett lojalitetprogram inom cafébranschen och hur mycket CRM som belöning påverkar kunders intentioner att gå med i ett sådant lojalitetsprogram. För att undersöka detta genomfördes en kvantitativ studie hos Barista i Umeå. Barista är en cafékedja som starkt genomsyras av ansvarsfullt företagande och har kombinerat CRM med lojalitetsprogram via sitt Stammiskort.   Studiens resultat visar att respondenterna upplever ganska mycket värde med CRM som belöning i ett lojalitetsprogram i cafébranschen samt att respondenterna är mer positivt inställda till lojalitetsprogram som har CRM som belöning än de som inte har det. Inga skillnader mellan det upplevda värdet identifierades mellan män och kvinnor eller bland olika åldersgrupper. Vidare identifierades inga skillnader angående det upplevda värdet med CRM som belöning mellan de som har Stammiskortet och de som inte har det. Det påvisas att det upplevda värdet med CRM som belöning påverkar cafékunders intention att gå med i lojalitetsprogram. Det kan även konstateras att CRM som belöning påverkar cafékunders intention att gå med i ett sådant lojalitetsprogram ganska mycket. De slutsatser som dras utifrån detta är att CRM som belöning i lojalitetsprogram både ger upphov till värde för cafékunder och även påverkar deras intention att gå med i sådana lojalitetsprogram i cafébranschen. Således bidrar studien till insikt kring kunders upplevelse av CRM som belöning och till att fylla forskningsgapet.

Cause Related Marketing

Background: Consumers in today’s market place request companies to take on responsibility and to act as good citizens. In this sense, cause-related marketing (CM) is a campaign format whereby a company promises to donate a specific amount to a non-profit organization (NPO) or cause in response to every CM-labeled product purchased by the consumer. Throughout the last 30 years CM has proven a successful campaign format that resonates well with consumers but also provides benefits for companies and NPOs. While scholars focused on the assessment of attitudes and behavioral responses towards CM, the specific Millennial age cohort and the study of consumers’ perception have been limited. Considering Millennials’ peculiar and unique characteristics, it was worth to investigate how Millennials view CM and to evaluate if a different set- up, management and communication of CM campaigns is required to best resonate with this age cohort. Better understanding Millennials is especially valuable because of the age cohorts’ spending power and future importance in the market place.  Purpose: The purpose of this thesis was to explore Millennials’ perception of CM by focusing on different stimulus factors associated with CM and individual factors related to the consumer.  Method: To attain the purpose, a systematic literature review was conducted to identify relevant stimulus factors and individual factors influencing perception of CM. Based on the factors identified three research questions were made central to semi-structured in-depth interviews as the main method of primary data collection. A total of twelve interviews were held with Millennial participants. The qualitative research approach chosen for this thesis allowed for rich data and deep insights into the perceptual process and Millennials’ interpretation of CM factors.  Conclusion: The findings indicate that Millennial participants processed CM campaign stimuli in a highly individual top-down approach, implying that individual beliefs, knowledge and experiences guided perception. Moreover, it became apparent that participants had a high need for transparency and required framing of different stimuli to resonate with this need. Regarding individual factors the findings of the thesis suggest that especially familiarity with the CM campaign format, personal identification with and perceived relevance of the supported cause as well as skepticism influenced participants’ perception of CM.

The objective of this dissertation was to construct a customer-based cause-related sport marketing (CRSM) model and test the relationships among the proposed antecedents, consequences, and moderators. Three experimental studies were executed to achieve the research purpose. Study 1 aimed at examining how customers evaluate cause-related marketing (CRM) campaigns of team licensed products. A choice experiment (N=109) indicated that (a) a "social responsible" feature was the second most important attribute for choosing a baseball cap, (b) a low-fit, but familiar, CRM program was preferred to a high-fit, but unfamiliar, program, and (c) fan identification moderated the impact of sport/cause fit on students' choice of team licensed products. Study 2 investigated the impact of personality and gender on consumer attitudes toward CRSM programs. A 2 (sport/cause fit) x 2 (motivation) within subject experiment (N=86) found that (a) both sport/cause fit and motivation engaging in CRSM significantly affected consumer attitudes toward CRSM, (b) females showed more positive attitudes toward CRSM programs, and (c) Agreeableness was positively related to consumer attitudes toward CRSM but Neuroticism was negatively associated. Study 3 centered on the direct and moderating effects of fan identification and organizational identification on consumer attitudes toward CRSM programs using intercollegiate sport as a context. A two-group (high vs. low-fit CRSM messages), between subject, and post-test only experiment (N=309) denoted that (a) respondents showed more positive attitudes toward high-fit CRSM messages, (b) both fan identification and organizational identification moderated the effects of sport/cause fit on attitudes, and (c) positive attitudes increased purchase intentions on the cause-related products. To sum up, the three experimental studies support the relationships among antecedents, consequences, and moderators proposed in the customer-based causerelated sport marketing model. Theoretical and practical contributions are discussed. Finally, several limitations and future research directions are also established.

Cause-related marketing is a marketing strategy used by enterprises to enhance brand images and to stimulate sales, via cooperating with non-profit organizations or supporting particular issues. This study aims to know about the experiences in cause-related marketing, the intentions for adapting the marketing strategy and to explore the views and opinions toward the cause-related marketing from the perspective of non-profit organizations. The study employs the depth interview method of qualitative research and focuses on the non-profit organizations which are engaging in the child welfare and also carrying the affinity cards. Based on the study results, there is no consistent module throughout the cooperating period, yet the level of involvement of the enterprises will be a key factor influencing the effectiveness of cause-related marketing. The two main intentions drive the non-profit organizations toward the cause-related marketing are increase in income and reputation. Noticeably, the size of the market will limit the growth of the affinity cards and the organization flexibility will also be affected by the cooperating partners simultaneously. Furthermore, the size of the non-profit organizations shows no significant difference on the intentions of carrying the affinity cards. Upon selecting business partners, non-profit organizations consider reputation and motif as the most important issue, secondly is the resources and structures of the enterprise, and lastly is the adequate obtainment of benefits. When dealing with the funding received, the existence of the contract will be the first priority. If there is no limitation applied, the organization will make the decisions depends on the cause presented. The three non-profit organizations interviewed all regard the cause-related marketing as one of the business marketing strategies. They all agree that it is a win-win or even tri-win structure, and enterprises can make concrete contributions to the society through it.

xi, 47 p. A print copy of this thesis is available through the UO Libraries. Search the library catalog for the location and call number. / Are consumers more likely to favor brands offered by companies that engage in cause-related marketing (CRM)? This study investigated the effect ofCRM messages on consumers' attitudes toward the sponsoring companies, brand preferences, purchase intentions, and recommendations to others based on personal involvement with the products. Participants were invited to take an online survey to evaluate four print advertisements. Zaichkowsky's Personal Involvement Inventory was applied to measure consumers' involvement with the products. The results suggest that when involvement is high, consumers develop more favorable responses toward the companies with CRM messages than those companies without CRM messages. When involvement is low, however, consumers' responses toward the sponsoring companies vary. In short, the positive effect ofthe perceived CRM advantages is found contingent upon consumers' involvement with the product. Theoretical and practical implications are discussed. / Adviser: Kim Sheehan

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This diploma thesis describes Cause Related Marketing as a modern communication tool which enables to link commercial business interests to the needs of the nonprofit sector. The theoretical part presents the term Cause Related Marketing and specifies its definition, mechanisms and effects it brings to individual subjects. It also describes typical consumer attitudes to the concept and factors that influence their relationship to CRM. The effect of these factors is presented on examples of foreign campaigns. The practical part describes research of consumer attitudes carried out among Czech Millennials. After presenting the findings of past research studies concerning this topic it continues with the results of the conducted research which are analyzed according to the sex and age of respondents. At the end contrasts between the perceptions of American and Czech consumers are studied.

I november 2015 avgjordes en tvist mellan havredrycksproducenten Oatly och branschorganisationen Svensk Mjölk i Marknadsdomstolen. Svensk Mjölk stämde Oatly eftersom de ansåg att deras marknadsföring var vilseledande. Stämningen ledde till att Oatly dömdes till förbud för marknadsföring som antyder att havremjölk är ett bättre val än komjölk. Denna studies syfte är att undersöka hur tvisten påverkat Oatlys lojala kunders varumärkesuppfattning utifrån begreppet brand image. För att undersöka detta genomfördes en kvalitativ studie med 18 konsumenter som representerat Oatlys lojala kunder: veganer, vegetarianer, laktosintoleranta och mjölkallergiker. Deras uppfattningar undersöktes utifrån teorier om Cause Related Marketing, negativ publicitet och självkongruens hos konsumenter. Majoriteten av respondenternas uppfattningar av Oatly har förbättrats efter tvisten, framförallt för att de ansåg att Oatly var i underläge och att de stod upp för en samhällsfråga. Studiens resultat tyder på att ett företag som upplevs vara en underdog kan undvika att ta skada från negativ publicitet.