abstract: The effectiveness of community-based reentry programs is dependent on several factors, including financial and human capital resources, a clear organizational mission, the establishment and implementation of evidence-based practices and an effective referral network. The purpose of this study is to evaluate the effectiveness of the Offender Aid and Restoration (OAR) reentry program in Arlington, Virginia from the client's perspective as well as to identify challenges faced by the organization in meeting the needs of ex-offenders. The study used a mixed methods case study approach using three primary sources of data including a client satisfaction survey, semi-structured staff interviews and the review of client records. Client satisfaction surveys were used to evaluate services received by clients in the reentry program. Staff interviews were conducted to document OAR's service delivery model as well as highlight challenges faced in meeting the needs of ex-offenders. Client case records where reviewed to determine the alignment of needs identified during intake with services provided.The findings of this study show that overall, clients are highly satisfied with services received. Staff interviews indicated a need for additional staff to support program operations, training for program staff, increased funding and community-based resources as a key challenge in meeting the needs of ex-offenders in the program. A review of client case files identified a need for systematic collection and documentation of client goals and outcomes. Implications for theory and practice suggest areas for future research and strategies for implementing effective community-based reentry programs. / Dissertation/Thesis / Doctoral Dissertation Public Administration 2014