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This quantitative study was conducted using a population of Child Protection Social Workers (CPSWs) and other staff at a relatively small Child Welfare agency in Eastern Ontario (Northumberland County). The participants (n = 29) completed four questionnaires aimed at gathering data regarding demographics, Ongoing Stressors, Critical Incidents, and Horowitz's Impact of Events Scale (IES). The goal of the research was to add to the scant empirical data regarding stress and post-traumatic stress in CPSWs and Child Welfare organizations as a whole. The results indicated that 9 out of 11 front-line CPSWs were considered to be experiencing post-traumatic stress disorder based on their IES scores at the time of the testing. The study includes descriptive and correlational data for the participants.

This study examined the relationship between child welfare workers' coping skills and their levels of empathy. The author developed instruments for measuring empathy and for measuring coping skills. Measures of the coping skills and empathy of child welfare workers in San Bernardino County and San Diego County were compared and found to be similar; the author hoped that this would demonstrate that the results can be generalized. The hypothesis that excellent coping skills diminish compassion fatigue and lead to increased empathy was supported.

This study was inspired by the desire to understand the experience of mental health clinicians coping with work related stress in treating traumatized children. In studying this experience, heuristic design and methodology was followed. The findings of this study are based on interviews of 3 Caucasian, female clinicians, a 49-year-old art therapist with eight years experience, a 61-year-old licensed clinical social worker with 34 years of postgraduate experience, and a 44-year-old licensed clinical social worker with 21 years of experience. Mental health practitioners, clinical supervisors and consultants as well as professionals in counselor education benefit from the findings of this study that extends knowledge of effective coping with work related stress in treating traumatized children. Participants in this study coped by using the following core characteristics the most often: seeking emotional and instrumental support from others, maintaining balance in work and private life, staying spiritually oriented, participating in leisure activities, focusing on health and using cognitive restructuring techniques. The least mentioned was the use of humor. Four themes permeated the experience of these clinicians: (1) Maintaining Balance: Coping included maintaining a balance in work and private life; (2) Healthy Personal Identity: Coping successfully meant keeping the career as work and not a definition of the self; (3) Clear Role Definition: Coping to continue the work included increased focus on professional and personal boundaries and the role of the clinician; (4) Realistic Control: Successful coping included differentiating between what can and can't be controlled. This study also found that part of coping with work-related stress meant moving from the public sector into private enterprise. In private practice, participants found that coping with stress improved with the decrease of high client caseload requirements and the ability to screen potential clientele for the purpose of creating a balance in treatment issues. Overall, this study found that the experience of coping successfully with work-related stress had a great deal to do with increased professional autonomy. / Graduation date: 2003