There have been various approaches to studying the effectiveness of government performance in public administration. While some have focused on broad organizational factors, others have taken an individual level approach by applying concepts and methods from psychology and behavioral economics. This three-essay dissertation continues this latter approach by examining the role of cognitive mechanisms in explaining citizen attitudes toward government performance as well as collaborative behaviors in the public sector. The first essay explored the role of detailed versus abstract mental construals in understanding the relationship between expectations of public service performance and attitudes toward a government. Type of thinking, when it fit well with the information about either how or why public services were provided, was predicted to produce more positive attitudes toward government than in the absence of fit. However, these predictions were not confirmed. The second essay induced either an abstract or a detailed mode thinking in participants. Because abstract thinkers are more likely to focus on the desirability of outcomes, and detailed thinkers are more likely to focus on the feasibility of outcomes, it was predicted that abstract thinking, compared to detailed thinking, would create higher expectations of public services and lower perceived government performance. The findings were inconclusive. The final essay, combining prospect theory and expectancy-disconfirmation concepts, proposed a new model testing the relationship between citizen attitudes and collaborative behavior. Using a cross-sectional data set of US citizens, the results revealed a predicted non-linear relationship between citizen satisfaction with government performance and co-production.

To date, most public opinion surveys on globalization have placed little emphasis on studying globalization as a multidimensional phenomenon. The dominant approach used in most public opinion surveys on globalization is to focus primarily on its economic aspects, particularly as change in international trade flows. However, many academics recognize that globalization has political and cultural dimensions, which raises the question: can citizen attitudes toward globalization be explained merely by studying its economic dimension? <p>This study proposes that including definitions relating to globalizations cultural and political aspects produces richer opinion poll data that, along with economic definitions, allows for more valid interpretation of public attitudes towards globalization. This proposition was tested in a national, SSHRC-funded public opinion survey conducted in January of 2007 among 1,505 Canadians. This study probes both the different dimensions of globalization and peoples different conceptualizations of globalization. Drawing upon recent work by Kenichi Ohmae, Philip Cerny and others, the respondent pool was divided in half and then competing paired definitions of cultural and political globalization were tested. The results suggest that citizens possess significantly different attitudes toward the political, cultural and economic aspects of globalization, and so operationalizing the concept in terms of its economic effects alone is insufficient for most survey and public policy purposes.

To date, most public opinion surveys on globalization have placed little emphasis on studying globalization as a multidimensional phenomenon. The dominant approach used in most public opinion surveys on globalization is to focus primarily on its economic aspects, particularly as change in international trade flows. However, many academics recognize that globalization has political and cultural dimensions, which raises the question: can citizen attitudes toward globalization be explained merely by studying its economic dimension? <p>This study proposes that including definitions relating to globalizations cultural and political aspects produces richer opinion poll data that, along with economic definitions, allows for more valid interpretation of public attitudes towards globalization. This proposition was tested in a national, SSHRC-funded public opinion survey conducted in January of 2007 among 1,505 Canadians. This study probes both the different dimensions of globalization and peoples different conceptualizations of globalization. Drawing upon recent work by Kenichi Ohmae, Philip Cerny and others, the respondent pool was divided in half and then competing paired definitions of cultural and political globalization were tested. The results suggest that citizens possess significantly different attitudes toward the political, cultural and economic aspects of globalization, and so operationalizing the concept in terms of its economic effects alone is insufficient for most survey and public policy purposes.

The topic of this thesis is political socialization of selected former members of the Czech-German Youth Forum towards political participation and democratic citizenship. Four former members whose terms in office were between 2007 and 2009, but are still politically active were chosen. The objective of the thesis is to learn what competencies, values and thinking the Czech-German Youth Forum passed on the respondents for their further political participation and what the contextual and organisational circumstances were like within this process. In the theoretical part, selected factors of political participation towards democracy and political socialization of the youth during generally beneficial work in civil society organizations were presented. In the empirical part, qualitatively-acquired data were analyzed as they were obtained by means of interview. In the closing part, the findings were related to the theoretical framework of the thesis.

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