abstract: Interpersonal communications during civil infrastructure systems operation and maintenance (CIS O&M) are processes for CIS O&M participants to exchange critical information. Poor communications that provide misleading information can jeopardize CIS O&M safety and efficiency. Previous studies suggest that communication contexts and features could be indicators of communication errors and relevant CIS O&M risks. However, challenges remain for reliable prediction of communication errors to ensure CIS O&M safety and efficiency. For example, existing studies lack a systematic summarization of risky contexts and features of communication processes for predicting communication errors. Limited studies examined quantitative methods for incorporating expert opinions as constraints for reliable communication error prediction. How to examine mitigation strategies (e.g., adjustments of communication protocols) for reducing communication-related CIS O&M risks is also challenging. The main reason is the lack of causal analysis about how various factors influence the occurrences and impacts of communication errors so that engineers lack the basis for intervention. This dissertation presents a method that integrates Bayesian Network (BN) modeling and simulation for communication-related risk prediction and mitigation. The proposed method aims at tackling the three challenges mentioned above for ensuring CIS O&M safety and efficiency. The proposed method contains three parts: 1) Communication Data Collection and Error Detection – designing lab experiments for collecting communication data in CIS O&M workflows and using the collected data for identifying risky communication contexts and features; 2) Communication Error Classification and Prediction – encoding expert knowledge as constraints through BN model updating to improve the accuracy of communication error prediction based on given communication contexts and features, and 3) Communication Risk Mitigation – carrying out simulations to adjust communication protocols for reducing communication-related CIS O&M risks. This dissertation uses two CIS O&M case studies (air traffic control and NPP outages) to validate the proposed method. The results indicate that the proposed method can 1) identify risky communication contexts and features, 2) predict communication errors and CIS O&M risks, and 3) reduce CIS O&M risks triggered by communication errors. The author envisions that the proposed method will shed light on achieving predictive control of interpersonal communications in dynamic and complex CIS O&M. / Dissertation/Thesis / Doctoral Dissertation Civil, Environmental and Sustainable Engineering 2020

Water distribution systems, electrical power transmission systems, and other civil infrastructure systems are essential to the smooth and stable operation of regional economies. Since the functions of such infrastructure systems often are inter-dependent, the systems sometimes suffer unforeseen functional disruptions. For example, the widespread power outage due to the malfunction of an electric power substation, which occurred in the northeastern United States and parts of Canada in August 2003, interrupted the supply of water to several communities, leading to inconvenience and economic losses. The sequence of such failures leading to widespread outages is referred to as a cascading failure. Assessing the vulnerability of communities to natural and man-made hazards should take the possibility of such failures into account. In seismic risk assessment, the risk to a facility or a building is generally specified by one of two basic approaches: through a probabilistic seismic hazard analysis (PSHA) and a stipulated scenario earthquake (SE). A PSHA has been widely accepted as a basis for design and evaluation of individual buildings, bridges and other facilities. However, the vulnerability assessment of distributed infrastructure facilities requires a model of spatial intensity of earthquake ground motion. Since the ground motions from a PSHA represent an aggregation of earthquakes, they cannot model the spatial variation in intensity. On the other hand, when a SE-based analysis is used, the spatial correlation of seismic intensities must be properly evaluated. This study presents a new methodology for evaluating the functionality of an infrastructure system situated in a region of moderate seismicity considering functional interactions among the systems in the network, cascading failure, and spatial correlation of ground motion. The functional interactions among facilities in the systems are modeled by fault trees, and the impact of cascading failures on serviceability of a networked system is computed by a procedure from the field of operations research known as a shortest path algorithm. The upper and lower bound solutions to spatial correlation of seismic intensities over a region are obtained.