Thesis (M.M. (Public and Development Management))--University of the Witwatersrand, Faculty of Commerce, Law and Management, Wits School of Governance, 2016. / The political and constitutional changes in South Africa brought about fundamental features through the transformation agenda in the public service. Of primary importance is that the South African political transformation processes have been characterised by a culture of transparency, participation and accountability. These values are in direct contrast to what presently obtains in the Department of Health’s exmineworker compensation system. Within this context it emerged as a concern that that the system of governance that managed the compensation system was not responsive to the needs of ex-mineworkers. Ex-mineworkers experienced serious delays in time before accessing government compensation. There were claimants that were deceased whilst awaiting an outcome of their applications for compensation. The enormity and complexity of the system was underestimated by government departments. Legal firms and related professionals handling the cases of ex-mineworkers earned more than £1.3-billion in fees for taking up the cases of claimants. The costs of administration in the handling of claims surpassed the actual amounts paid out to claimants eventually. At the centre of the civil service management in South Africa, was the Department of Public Service and Administration. It was here that policies on governance were developed. The Department of Public Service and Administration was responsible for the establishment of norms and standards for the entire Public Service. Under the auspices of this centralised function, service delivery mechanisms were ensured, there was access to integrated systems, the framework for human resources management was developed, and in the development of policies focus was given to the needs of the citizens. ii The purpose of this study was to explore reasons for the low compensation uptake, and to examine systems and inform changes that would allow exmineworkers in the Eastern Cape, Oliver Tambo District to better manage their access to government compensation. The mining industry plays a significant role in the South African economy long after the discovery of gold in 1886. With little evidence of policy and legislative reform, and after 22 years into South Africa’s democracy, the scourge of failing respiratory health amongst ex-mineworkers has not decreased. miners face an epidemic of occupational lung disease. The challenge of tracking and tracing ex-miners to capacitate them on their rights and benefits of compensation, owed and owing to them, forms the basis of this study. The governance of the system of compensation for ex-miners is not bringing the large numbers closer to easy access. Whilst the challenges may well be present, this study is intended to raise awareness of the problem, investigate the cause/s and offer recommendations that will provide relief to a population in South Africa that could be seemingly lost if not told of what benefits are available to themselves (if alive) and nominated beneficiaries (in the case of those who are deceased). This study was concerned with gaining a better understanding of why exmineworkers in the OR Tambo District of the Eastern Cape Province of South Africa were not accessing their compensation benefits, rather than to measure certain outputs and outcomes. It was primarily interested in gaining an in-depth understanding of how information is being disseminated and how it is being influenced by different variables. A qualitative approach was chosen in order to portray the detailed understanding and specific dynamics experienced by ex-mineworkers in accessing compensation benefits from the Department of Health. iii The importance of good governance in improving service delivery was explained and spoke to what constituted good governance, the importance of proper planning during periods of transition and why governance should be a continuous activity as well as the importance of planning in public institutions. In this study, the need for good governance to improve service delivery, were identified, with specific reference to those aspects of good governance that could better equip the ex-mineworkers in the Eastern Cape to better understand the compensation and in so doing would guide the research process. / GR2018

Abstract not available. / Thesis (MPA)-University of Durban-Westville, 2001.

No abstract provided. / Thesis (MPA)-University of Durban-Westville, 2002.

The South African public sector is important for the sustainable growth and development of the country. One of its major responsibilities is to ensure that all citizens have access to and receive the services they need. The manner in which public sector institutions are structured has an impact on the delivery of effective and efficient services to citizens.Achieving a high degree of productivity is an important objective of public service organisations across the world given the pressure to deliver quality public goods and services within the limits of ever-increasing resource constraints. The South African Public Service is no exception to this global phenomenon. The focus on the public service is therefore continuously to improve performance to meet citizens’ needs. Where as performance is directed at measuring outputs achieved, productivity goes an important step further by measuring the relationship between the resources used to achieve outputs. The focus of this study is the analysis of change and transformation strategies in the Department of Home Affairs, Province of the Eastern Cape. The primary purpose was to assess the current state of service delivery in the Department of Home Affairs and to ascertain how continuous monitoring and evaluation could be factored in to enhance the delivery of services. The target population was the employees and clients of the Department of Home Affairs. Employees were selected randomly and asked to participate in the study. The sample was a convenient-purposive sampling and a quantitative research questionnaire was used.

A Thesis submitted to the Graduate School of Public and Development Management in fulfilment of 50 percent of the requirement for the degree of Master of Management in Public Policy University of Witwatersrand, Johannesburg March 2015 / The South African government has extended the constitutional mandate of the Auditor-general to cater specifically for performance information in the public sector, which has resulted in the rollout of a Government-wide Monitoring and Evaluation system designed to enhance efficiency, accountability and transparency in the public sector. This study investigated the capacity gaps and systems problems in the M&E systems that caused a majority of the North West provincial government departments to receive qualified opinion on performance information between 2010/11 and 2013/14 financial years. A qualitative approach was used, supported by interviews and documentary analysis to extract rich data. The capacity gaps and systems problems in the M&E systems in the provincial departments manifested themselves in the form of inadequate oversight role; poor leadership; malicious compliance; lack of approved M&E policies; lack of uniformity in M&E structure and location; lack of M&E skills, inadequate budget; lack of accountability and transparency. The overall conclusion of the study is that adequate oversight role and effective leadership, and political stability are central in the implementation process of M&E systems. Key recommendations of the study include amongst others capacitating the institutional oversight structures and leadership; approved M&E policies; streamline M&E systems; all programme managers should account for the M&E function; M&E systems should be fully resourced; and capacitate the M&E fora.

A research report submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, in partial fulfilment of the requirements for the degree of Master of Management (in the field of Public and Development Management), 2016 / Every organisation has a good or bad culture. One of the key factors in stable institutions is culture within organisation which plays a critical role in organisational operations. Culture affects most aspects of the organisations' planned life, such as how decisions would be made, who would make them, how would people be treated and how the entity would respond to its environment. This research report examines the nature and extent of the organisational culture, and the link between the organisational culture, leadership and problem solving practices within the National Prosecuting Authority (NPA). The report presents with the assumptions and ideological influences contained in the public sector reform, which remained entrenched by its legacy systems. This study has revealed that there is a lack of congruence between the organisational culture, leadership and problem solving practices in the NPA. The observed incongruence may inhibit performance and unconsciously remain the barrier of the effectiveness of the reformed institutions. The study concludes that the organisational culture should be one of inclusiveness, participation in decision making, and acquisition of new knowledge and skills which is more aligned to the reformed state institutions expectations. It is recommended that all organisations should diagnose desired organisational culture in order to establish gaps between current and future organisational culture. / XL2018

Thesis (M. Admin.) -- University of Limpopo, 2000 / Refer to document

M. Tech. Public Management / This study assesses the transformation and modernization of public service delivery in South Africa with specific reference to the Department of Public Service and Administration as the department responsible for leading the public service transformation and modernization process. It examines the extent to which public policies on public service transformation like the White Paper on the Transformation of the Public Service, 1995, (Notice 1227 of 1995) and the White Paper on Transforming Public Service Delivery, 1997, (Notice 1459 of 1997) have influenced service delivery within the public service since their inception.

M.A. / The management of human resources is becoming increasingly important for the continued existence of South African organisations. Political, economic, technological and demographic pressure is forcing organisations to change. Employee involvement through the activation of small groups is of crucial importance to organisations that have to adapt to a fast-changing environment. Organisations must establish the necessary climate, structures and processes that effect teamwork, flexibility and quality service-rendering in a supportive way. Quality circles are an improvement intervention for organisations, which is based on the principle of participative management. Quality circles are aimed at improving individuals' working conditions through participative management, which will promote self-management in support of an organisation's objectives. The successful implementation of quality circles results in motivated employees who will give the organisation the necessary competitive edge to tackle challenges in a dynamic way. At a time when matters such as transformation, affirmative action and equal opportunities play an important part in the South African Police Service, training education and development are of cardinal importance. The correct implementation of the participative management style serves as the basis of an organisation's success. The quality circles technique sets guidelines for the correct implementation of the participative management style. The participative management style has a positive impact on performance, production, morale and job satisfaction. Numerous research findings prove that participative management does indeed make a difference. Quality circles represent a technique that facilitates the process of participative management. The need for an interventionist strategy to facilitate the process of development and change within the South African Police Service has been identified. This study subscribes the said need since its objective is to make recommendations that could be of value to the South African Police Service. An exploratory study was done with regard to the implementation of the participative management style in the South African Police Service. Data was gathered by means of questionnaires that were processed quantitatively, with the purpose of establishing to what extent the SAPS is experiencing the need for quality circles and which problems should be addressed by means of quality circles. Through this study the SAPS was made aware of the advantages and the functioning of the quality circles for the effective implementation of the participative management style. The recommendations are practical an could lead to increased productivity and job satisfaction. Qualitative data was gathered by means of and extensive literary study and quantitative data was gathered by means of questionnaires. The trustworthiness of the method of gathering the qualitative data was confirmed by means of literaturecontrole The reliability and validity of the method of gathering the quantitative data was confirmed by means of a factor analysis.

In 1994, the new democratic South African government realised the magnitude of its service delivery problem and the urgency with which it needed to solve it. Emphasis was placed on better life for all. The local government, with regard to ensuring better life all, has since adopted the Batho-Pele principles and incorporated them into customer care to deliver a better life for all. However, recent service delivery reports in the Daily Dispatch and its sister publication Go & Express as well as service delivery protests across the country (including BCM) indicate all is not well. Many hypothesises have been raised as to why municipalities continue to under-perform. However, beyond these hypothesises is customer care management, and its constituents of customer service, complaint management and call centre activities. Customer care in the public sector has long been seen as the work of front-line staff. Others believe it is irrelevant in the public service due to the non-competitive nature of public service. Batho-Pele principles, since its inception in the public sector in South Africa, have been drummed up to put people first. Weary citizens see it differently and this has not escaped Buffalo City Municipality (BCM). BCM, one of the pioneers in the South African local government to have initiated customer care, admits there is institutional inefficiency. The primary objective of this study is to evaluate the effectiveness of customer care management at BCM. In doing so; the study has narrowed the study to: describing the practice of customer care and customer care management in the public sector ( BCM included), establishing the components that constitute an integrated customer care management programme at BCM, investigating and describing the conceptual understanding of customer care and customer care management at BCM, and exploring and describing the role vision and values statements play in rendering a successful customer care programme at local government level with BCM as the focal point.