This diploma thesis deals with information systems evaluation from user and producer aspects. The theoretical part presents current trends and actual ways of using, including practical application used in real firms. The practical part is focused on proposals and changes for concrete producer of information system.

This master's thesis explores the topic of guidance for the COBIT framework and ITIL library in the context of business process management. It encompasses various process modelling languages and diagrams for companies active in information and communication technologies. Through the selected ARIS tool set and the mapping of all 64 processes, the establishment of individual processes can now be achieved, which is explained by modelling a total of 101 diagrams. The thesis also contains an example of process deployment for a selected company, which is accompanied by an implementation of a dashboard application that monitors the ticket flow of service operation processes.

This report discusses the IT archetypes "governance strategy" and how it could be linked to the IT benefits at the company. The study is based on IT investments that have taken place in ten banks operating in Sweden today, where the reality was modeled on the basis of a questionnaire survey and an additional interview. The aim was to examine whether it is possible to find any correlation between the governance in the banks and obtained benefits for an IT investments. While the competition is intensifying in most companies there is a greater demand for efficiency in IT. The need for IT solutions is greater than ever and the number of IT investments is increasing significantly in most workplaces today, especially on banks. But even if the investments are increasing in numbers it does not necessarily mean that all types of investments are effective and beneficial to the company. The benefits of IT investments are often difficult to measure, and the calculations become even more complex the larger the organization is. According to the framework Val IT Framework 2.0, from 2008, there was a global study made by Price Waterhouse Coopers in Belgium. The surveys, which were based on the response of 750 IT executives and managers, showed that the importance of IT is increasing and that there is much room for improvements in terms of returns on IT investments. To make it easier finding the underlying structures the study was divided into two parts, one benefit study and one archetype study. The structure of both the studies is based on research done by Peter Weill and Jeanne Ross in the field of IT governance and research in IT benefits by Gunasekaran. The main purpose of this report is to present a new way of thinking - where banks can predict the benefits of an IT investment just by viewing their corporate governance and invest in the most profitable IT investments only. The results of this study shows that there are some relations between received benefits in IT investments on the examined banks and their archetype. Most of the banks have an archetype that is similar to the IT duopoly and investments which generally results in strategic benefits.

This master's thesis is oriented on software development processes improvement techniques. It presents modern approaches of process development and analyses problems of their management and usage in various life cycle phases. In connection with these techniques it brings draft of support tool, which increases automatization of processes development with pertinent cooperation with other tools, as one of presumptions of improvement of their quality.