Thesis (M.S.P.H.)--University of Michigan, 1941.

Thesis (M.S.)--University of Michigan, 1985.

Thesis (Ph. D.)--University of Hong Kong, 1987. / Includes bibliographical references (leaves 360-372).

Thesis (M.Med.Sc.)--University of Hong Kong, 2001. / Includes bibliographical references (leaves 80-85). Also available in print.

Background: Long waiting times and the quality of care are sometimes compromised by the ineffective systems caused among others by the bottlenecks at the reception and the treatment areas. The Hospital management of the Kopanong Hospital was concerned about the long queues and waiting times in the Hospital’s out-patient department. Therefore, the Hospital management would like to reduce the long queues and the length of the waiting times. The information from the customer care system showed that the average waiting times in the out-patient department was about five hours and that much of this time was spent at reception area waiting for files. However no study was done to systematically measure the waiting time in the OPD and the factors that might have influence on it. This study was planned in this setting to assist the Hospital management in setting the baseline that could be used in benchmarking for monitoring the situation. Aims: To evaluate factors affecting waiting times at the Out-patient department (OPD) of Kopanong Hospital Methodology: The setting of this study was Kopanong Hospital, in the Sedibeng District in the Gauteng Province. This was a cross-sectional study that looked at broad issues pertaining to the waiting time at the Out-patient Department of Kopanong Hospital, a district hospital in a the rural district in the Gauteng Province during three-year study period. The OPD has three sections: General OPD, Paediatric OPD and Antenatal Clinic (ANC). The MS excel software based data extraction tool was designed to obtain data from Hospital Information System. Results: The majority of the patients came from poor socio-economic class and had no medical aid. Therefore, these patients are dependent on public health facilities for their health care and would not be able to pay for their health care. The majority of the patients were self referred except ANC. This might be due to a well-functioning referral system for maternity patients in the District. The majority of the patients attended the General OPD and Paediatric OPD for medical reasons. The analysis of data showed that the patients spent a significant amount of time in the system before they were seen by the nurses and doctors. However, they were also spending a significant amount of time in the Pharmacy. The reasons for efficient record keeping for ANC and Paediatric OPD patients might be due to the fact patients caries their own cards (ANC cards and Road to Health cards). Similar system should be introduced for General OPD patients. Further study is necessary to identify the cause for delay in the Pharmacy. Conclusion: This study was the first of its kind to be done in this Hospital and the Sedibeng Health District. The study identified the areas where patients spent time in the OPD. This would assist the Hospital Management to develop appropriate measures to reduce waiting time in the Hospital OPD. In addition, further study is necessary at the PHC facilities in the District to identify reasons for high self-referral.

"The purpose of this study was to ascertain whether there were differences between a sample of 93 reopened cases at the Leon County Mental Health Clinic in Tallahassee, Florida, during a two-year period, and a sample of 100 cases-not-reopened during that period of time. The period used in the selection of cases was from July 1, 1955 through June 30, 1957. A schedule of eighteen items was utilized to gather information from 193 case records. The comparison of the two samples was done by an analysis of the information thus obtained"--Introduction. / Typescript. / "May, 1958." / "Submitted to the Graduate Council of Florida State University in partial fulfillment of the requirements for the degree of Master of Social Work." / Advisor: Vernon Fox, Professor Directing Study. / Includes bibliographical references.

Thesis--Ph. D., University of Hong Kong, 1983. / Also availalbe in microfilm.

This study is an exploratory investigation of the construct of organizational effectiveness. The multiple-constituency approach to effectiveness is used as the major theoretical framework for exploring and understanding meanings and measures of effectiveness. Pragmatically, it presents a conceptual framework and process for community-based health services (CBHS) providers, showing how an effective measurement of organizational effectiveness can be realized. Theoretically, it advocates the multiple-constituency approach as a viable alternative for examining effectiveness through an investigation of both the normative and descriptive elements embodied in this approach to organizational effectiveness. / Four local CBHS organizations were drawn on for the study sample. The methodological design comprised 40 semistructured interviews and 9 focus group interviews with a total of 115 respondents from 10 constituency groups (i.e., managerial staff, direct service staff, board members, a funding organization, a local organization, service users, volunteers, a school partner, hospital partners, and a self-help organization partner). A Delphi process was also conducted with the participation of 7 expert panel members. These experts possessed expertise in the areas of performance measurement and CBHS delivery. The Delphi process required completing 3 iterative rounds of the Delphi questionnaire before consensus was achieved. / The analysis and categorization of the qualitative interviewing data showed that the meaning of organizational effectiveness is contingent on the constituency being asked to describe it. This means that competing and sometimes conflicting values and conceptions are embedded in organizational attributes, which in turn influence measures of effectiveness. The qualitative findings and analysis also supported an initial conceptual framework for defining and measuring the effectiveness of CBHS organizations composed of 120 effectiveness criteria distributed among 6 dimensions and 18 composite categories. These dimensions are service development and delivery, support and resource acquisition, organization design and process, adaptation to the changing environment, organization development and improvement, and corporate governance. / The converging pattern of the results after the 3 iterative rounds of the Delphi questionnaire demonstrated that a satisfactory level of consensus had been reached among the expert panel on the criteria of effectiveness within the initial framework. This further substantiated and established the validity of the conceptual framework for future applications. Mapping analysis confirmed clearly that the 68 important and consensual effectiveness criteria within the final conceptual framework of the performance of CBHS organizations, drawn from supposedly incompatible perspectives, are nonetheless used simultaneously in organization practice. The findings further suggested an inward focus of CBHS organizations in Hong Kong, in respect of perspectives on organizations and organizational effectiveness. In addition, the engineered-rationality, resource dependency, population ecology, and organization development perspectives on organizations dominate the definitions of effective CBHS organizations. In conclusion, the results of this study caution against a simple-minded approach to improving organizational effectiveness and suggest that the effectiveness of CBHS organizations is in fact a multidimensional construct. Indeed, the design, planning, management, and evaluation of a CBHS organization can be seen as an ongoing process of balancing and compromising alternate concerns and interests of multiple constituencies within the fluid and sometimes contradictory construct of organizational effectiveness. / Thesis (PhDBusinessandManagement)--University of South Australia, 2004.

Diss. (sammanfattning) Stockholm : Karol. inst., 2001. / Härtill 6 uppsatser.

Thesis (Ph.D.)--University of Nebraska-Lincoln, 2009. / Title from title screen (site viewed June 26, 2009). PDF text: 204 p. : ill. ; 2 Mb. UMI publication number: AAT 3352319. Includes bibliographical references. Also available in microfilm and microfiche formats.