Made available in DSpace on 2014-12-17T14:16:29Z (GMT). No. of bitstreams: 1 SaralySS_DISSERT.pdf: 894946 bytes, checksum: fa169300514c3b0de2cbc9ebdeae0d2e (MD5) Previous issue date: 2012-02-29 / Universidade Federal do Rio Grande do Norte / The aim of this study was to establish the profile of the pharmacist technician responsible for community pharmacies in the city of Natal/RN, featuring personal elements, perceived their role and place of pharmaceutical care, levels of job satisfaction, type and quality of services provided in human and structural framework. To that end, we made an exploratory cross-sectional study applying a questionnaire containing open and closed questions, which was applied to pharmaceutical technicians responsible for community pharmacies in Natal/RN, from September 2010 to September 2011. The sample was established by calculating the simple random sample, with a confidence level of 95% and a significance level of 0.05. To evaluate the satisfaction level of the activities performed by pharmacists in community pharmacies was used Simple Satisfaction Scale (Likert, 1935). To assess the attitudes and perceptions of pharmacists in relation to aspects of pharmaceutical care, we used the Model Attitude toward the object (Fishbein, Ajzen, 1975). The answers were converted into data were analyzed statistically using Epi Info 3.5.2 The results showed that the strengths and weaknesses in relation to the profile of the pharmacist and their activities in community pharmacies in Natal/RN are not different in other cities in the country . The most important aspects were: 51% (n = 90) of the establishments visited, the pharmacist was absent; 46% (n = 80) did not have postgraduate and of those who are or have completed 33% (n = 51) are in the area of Clinical Analysis; 56% (n = 98) 08h for day work and 64% (n = 111) claim that this load influence its performance; 83% (n = 146) receive as salary, the floor pharmacist regarding the state of Rio Grande do Norte; 44% (n = 76) are unhappy about the salary, which is the main difficulty cited; 78% (n = 136) say they are always sought by users and the receptivity of these considered good (52%, n = 91). The activities of higher satisfaction are those related to pharmaceutical care and lower the administrative. As regards attitudes and perceptions, the score was more negative to the question 'if the pharmacist feels working as a team with the doctor', in which 59% (n = 103) responded 'never'. 49% (n = 86) reported being "able" to take questions from users and 39% (n = 68) are 'dissatisfied' with respect to the structure of the practice of pharmacy to pharmaceutical care. Action is needed on the obstacles to the exercise of the pharmacist in the solution and minimize the negative and positive stimulus to / O objetivo do presente estudo foi estabelecer o perfil do farmac?utico respons?vel t?cnico por farm?cias comunit?rias da cidade de Natal/RN, caracterizando elementos pessoais, percep??o do seu papel e da aten??o farmac?utica realizada, n?veis de satisfa??o profissional, tipo de servi?os prestados e qualidade destes em ?mbito humano e estrutural. Para tanto, foi feito um estudo transversal explorat?rio aplicando um question?rio contendo perguntas abertas e fechadas, o qual foi aplicado aos farmac?uticos respons?veis t?cnicos por farm?cias comunit?rias em Natal/RN, no per?odo de setembro de 2010 a setembro de 2011. A amostra foi estabelecida atrav?s do c?lculo da amostra aleat?ria simples, com grau de confian?a de 95% e n?vel de signific?ncia de 0,05. Para avaliar o n?vel de satisfa??o das atividades realizadas pelos farmac?uticos nas farm?cias comunit?rias foi usada a Escala de Satisfa??o Simples (LIKERT, 1935). Para avaliar as atitudes e percep??es dos farmac?uticos com rela??o aos aspectos da aten??o farmac?utica, foi utilizada o Modelo de Atitude em Rela??o ao Objeto (FISHBEIN; AJZEN, 1975). As respostas foram convertidas em dados analisados estatisticamente pelo programa Epi Info 3.5.2 Os resultados mostraram que os pontos positivos e negativos em rela??o ao perfil do farmac?utico e suas atividades nas farm?cias comunit?rias de Natal/RN n?o s?o diferentes em rela??o a outras capitais do pa?s. Os aspectos mais relevantes foram: em 51% (n = 90) dos estabelecimentos visitados o farmac?utico estava ausente; 46% (n = 80) n?o possuem p?s-gradua??o e dos que a fazem ou a conclu?ram, 33% (n = 51) s?o na ?rea das An?lises Cl?nicas; 56% (n = 98) trabalham 08h/dia e 64% (n = 111) afirmam que esta carga hor?ria influencia no seu desempenho; 83% (n = 146) recebem como sal?rio, o piso farmac?utico referente ao estado do Rio Grande do Norte; 44% (n = 76) est?o insatisfeitos quanto ao sal?rio, sendo esta a maior dificuldade citada; 78% (n = 136) afirmam serem sempre procurados pelos usu?rios sendo a receptividade destes considerada boa (52%, n = 91). As atividades de maior satisfa??o s?o aquelas ligadas ? aten??o farmac?utica e as de menor, as administrativas. Quanto ?s atitudes e percep??es, o escore mais negativo foi para a pergunta se o farmac?utico se sente trabalhando em equipe com o m?dico‟, em que 59% (n= 103) responderam nunca‟. 49% (n = 86) relataram estarem aptos a tirarem as d?vidas dos usu?rios; 39% (n = 68) encontram-se insatisfeitos‟ em rela??o ? estrutura da farm?cia para o exerc?cio da aten??o farmac?utica. S?o necess?rias a??es sobre os entraves ao exerc?cio da profiss?o farmac?utica na solu??o e minimiza??o dos pontos negativos e est?mulo aos positivos

This research has been undertaken to evaluate factors with an association with the practice of self-medication amongst respondents living within three cities within Kurdistan. The research was designed to be a cross-sectional one by arranging for data collection through the direct interviewing of respondents via the use of a questionnaire that had been prepared previously. In total, the investigation involved 627 pharmacist participants, 647 general participants, and 28 interviewees from various age groups. An explanatory design is a mixed methods approach with two phases, with quantitative data collection in the first phase, and qualitative data collection in a second; data collection was conducted using a non-probability convenience sampling technique. The primary reason for self-medication practice was that participants with previous experience of attending to the same disease. The information source regarding self-medicated drugs were previous prescriptions, community pharmacies and friends. The most common indication for self-medication was the common cold or fever/headache/infection, the drugs used to treat these conditions being most commonly antibiotics, then painkillers and preparations for coughs. From the general public, a sample of 647 participants was taken that consisted of 38.4% females and 61.6% males, with participant ages ranging from 18-70 years. Within the study, 12.4% of the cohort had a degree level of education from a university. Moreover, 243 participants had the belief that it was an acceptable practice to purchase antibiotics without a prescription. Self-medication was practiced by 14/28 of the interviewees, and 28/28 (100%) of the interviewees held the belief that the pharmacy always has someone with knowledge of medicines, and who can advise and provide medication. There were 627 pharmacist participants, of which 28.1% were female and 71.9% were male, and 57.2% of them holding a Diploma in Health Institution, and 39.2% of them having a Bachelors Pharmacy degree. 20.7% of participants disagreed with keeping records for the dispensing of drugs, and approximately 20% of participants had little or no ideas regarding the characteristics of pharmacy practice that are considered professional. It was discovered that, if asked by the customer, advice was provided by 82.5% of community pharmacists. The sale of antibiotics was the most common, followed by pain-killers. A 95.5% proportion of pharmacists sold all of the medicines as OTC medicine without prescription. In conclusion, medicines are used by the people of Kurdistan in an inventive way, with suggestions provided by lay people and members of family or friends, which is acted upon without a qualified healthcare professional being consulted.

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