Literature for and about successful volunteer literacy programs highlight and advocate for practices that inform administrators and trainers of the needs and expectations of volunteer tutors. Applications of this knowledge can affect the type of policies that administrators implement in their programs and the type of support that they provide for their tutors. This project was an opportunity for the researcher to reflect on his experiences as a consultant and trainer with community-based programs and to increase his understanding of the volunteers in order to assist in future administration and training work.