Submitted by PPG Comunica??o Social (famecos-pg@pucrs.br) on 2018-01-22T12:14:06Z No. of bitstreams: 1 LUCIANA_BUZSZTEJN_GOMES_DIS.pdf: 2426888 bytes, checksum: 86b675bd35998c2b57bfb7403349bd56 (MD5) / Approved for entry into archive by Caroline Xavier (caroline.xavier@pucrs.br) on 2018-01-29T12:27:14Z (GMT) No. of bitstreams: 1 LUCIANA_BUZSZTEJN_GOMES_DIS.pdf: 2426888 bytes, checksum: 86b675bd35998c2b57bfb7403349bd56 (MD5) / Made available in DSpace on 2018-01-29T12:30:52Z (GMT). No. of bitstreams: 1 LUCIANA_BUZSZTEJN_GOMES_DIS.pdf: 2426888 bytes, checksum: 86b675bd35998c2b57bfb7403349bd56 (MD5) Previous issue date: 2017-12-04 / Conselho Nacional de Pesquisa e Desenvolvimento Cient?fico e Tecnol?gico - CNPq / It is assumed that communication does not exist without stereotype, given that the latter is considered the first opponent of communication. Preconceived ideas and stereotypes are considered to be related to the (conscious and/or unconscious) categorizations created by individuals, a relationship which is no different in the organizational environment. It is understood that organizational dissent proposes to defy common sense, with it being the public expression of discomfort and opposition. Organizational dissent means the expression of disagreement or contrary opinions about workplace policies and/or practices. Therefore, the purpose of this dissertation is to reflect about the "state of the art" of the scientific production of dissent communication, how to deal with dissent communication in the organizational context and the relationship between dissent and communication. As a methodology, bibliographical and documentary research (GIL, 2010) is used, as well as content analysis (BARDIN, 1977). / Parte-se do pressuposto que n?o existe comunica??o sem estere?tipo, sendo este o primeiro advers?rio da comunica??o. Considera-se que as ideias preconcebidas e os estere?tipos est?o relacionados ?s categoriza??es (conscientes e/ou inconscientes) criadas pelos indiv?duos, o que n?o ? diferente no ambiente organizacional. Compreende-se que a comunica??o dissidente se prop?e a desafiar o senso comum, sendo a express?o p?blica do desconforto e da oposi??o. Por comunica??o dissidente nas organiza??es entende-se a express?o do desacordo ou de opini?es contr?rias sobre pol?ticas e/ou pr?ticas no local de trabalho. Diante disso, a proposta ? refletir sobre o ?estado da arte? da produ??o cient?fica da comunica??o dissidente, como se processa a comunica??o dissidente no contexto organizacional e a rela??o entre a dissid?ncia e a comunica??o. Como metodologia, utiliza-se a pesquisa bibliogr?fica e documental (GIL, 2010), bem como a an?lise de conte?do (BARDIN, 1977).