El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / The problem identified is the poor management and control of production, which includes direct consequences with regard to quality, planning of operations and work method; generating mainly penalties for non-fulfillment of orders, increased operating costs and lost opportunity cost that negatively affect the efficiency of the production process of concrete posts and accessories in a SME company. The implementation of an improvement model is proposed applying the Lean Manufacturing philosophy; whose application is focused on improving 3 main waste in the production system: defects, inventory and waiting time. The proposals of the study generated a reduction in the percentage of defects in the company by 6.46%, 9.50% in the case of penalties for non-compliance with orders, 34.67% in the cycle time and a 21% increase in the OEE of the machines.

La empresa busca incrementar su participación en el segmento mediano del mercado del concreto premezclado en Lima. La organización no ha diseñado los canales para atender este segmento de una manera eficiente. La empresa estuvo enfocada en los clientes grandes y muy grandes, relegando la atención de los clientes medianos mientras que la competencia se ha posicionado como una alternativa de bajo costo en este segmento, creciendo y fortaleciéndose los últimos años debido al boom inmobiliario que originó el desarrollo de numerosos clientes de este tipo. / The company wonders how to increase its participation in the medium-sized segment of the market of the concrete mixed in Lima. The organization has not designed the channels to attend to this segment of an efficient way. The company was focused in the big and very big clients, relegating the attention of the medium-sized clients while the competition is positioned like an alternative of low cost in this segment, growing and becoming stronger last years due to the real estate boom that caused the development of numerous clients of this type. / Trabajo de investigación