Texte remanié de: Diss.--Evangelisch-theologische Fakultät--Münster--Westfälische Wilhelms-Universität, 1991. / Bibliogr. p. 302-333. Index.

Thesis (Ph. D.)--University of Washington, 2003. / Vita. Includes bibliographical references (leaves 314-344).

Thesis (J.C.L.)--Catholic University of America, 1989. / Includes bibliographical references (leaves 68-73).

Thesis (J.C.L.)--Catholic University of America, 1997. / Includes bibliographical references (leaves 51-56).

Thesis (J.C.L.)--Catholic University of America, Canon Law studies, 1985. / This is an electronic reproduction of TREN, #029-0004. Includes bibliographical references (leaves 109-128).

Thesis (J.C.L.)--Catholic University of America, 1987. / This is an electronic reproduction of TREN, #029-0087. Includes bibliographical references (leaves 56-58).

Thesis (M.A.)--Catholic Theological Union at Chicago, 1998. / Vita. Includes bibliographical references (leaves [77]-79).

Thesis (M.A. in Theological Studies) -- University of Dayton, 2010. / Title from PDF t.p. (viewed 4/12/10). Advisor: Dennis M. Doyle. Includes bibliographical references (p. 131-145).

Retail banking service providers are facing challenges such as continuous changes in consumer expectations and escalating global competitiveness. The banking sector is characterised as an extraordinarily competitive and regulated sector. As a result, it is essential that retail banking service providers reassess the level of their service quality and recognise the important factors that influence customer satisfaction, intention and loyalty. As pointed out by the literature, there is a fundamental need for studies on customer intention and behaviour which will show whether customer attitudes provide significant evidence of how customers act and feel. Furthermore, there is a lack of theoretical modelling and empirical studies on the relationships between customer satisfaction, service quality and variables in other areas of service experience, such as price, reputation and complaint intention, in the retail banking context. Thus, the current study adopted the expectation confirmation theory because its aim is to develop a framework that advances the understanding of customer satisfaction, intention and loyalty in the retail banking sector, which can be best achieved by choosing a theory whose main target is to measure customer satisfaction and post-purchase behaviour. The proposed framework enhances our understanding by expanding ECT theory. To clarify, the conceptual framework introduces three constructs, price, reputation and complaint intention, which had not previously been brought together into one framework with the rest of the present study constructs, a practice which is considered to offer a highly valuable contribution. Additionally, the outcomes from this study have many implications for managers and decision-makers in the banking service sector. It is essential for marketing managers in the banking sector to understand the importance of all of the components of service quality as well as price and reputation, in order to understand fully customer satisfaction and intentions. The primary aim of this study is to examine how customer intention and loyalty are affected by service quality dimensions, price and reputation, using the intermediation role of confirmation and customer satisfaction. This study has developed a theoretical framework that integrates a set of essential variables to evaluate the impact of service quality dimensions, price and reputation on customer's intentions and loyalty, using Expectation Confirmation Theory. Consequently, hypotheses are created to examine the association between the framework variables. This study employs a quantitative method alongside a positivist approach to examine the hypothetical associations within the conceptual framework. Of the online surveys distributed to retail banking consumers, 923 were valid. To validate and analyse the data, the research study employs structural equation modelling using AMOS SPSS (Statistical Package for the Social Sciences). The final results illustrate that tangibles, assurance, responsiveness, empathy and price have a significant impact on confirmation and customer satisfaction. On the other hand, reliability has no significant impact on confirmation and customer satisfaction in the Saudi retail banking sector. In addition, reputation has a significant impact on customer satisfaction. Furthermore, confirmation also has an important influence on customer satisfaction and customer satisfaction has a significant relationship with customer intentions and loyalty. Customer satisfaction also has a significant relationship with customer loyalty. Indeed, the overall results of this study reveal the impact of service quality, price and reputation on customer intention and loyalty through customer satisfaction, along with confirmation of customer expectations. Finally, the outcomes of this study have practical and theoretical implications which advance the knowledge in this area.

This thesis investigates the sacraments of initiation of Grigor Tatevatsi (1346-1409), one of the most prominent ecclesiastical leaders of the Armenian Apostolic Church. Archbishop Mesrob Ashjian in Armenian Church Patristic and Other Essays examined Tatevatsi’s sacraments of initiation, and declared that Grigor Tatevatsi abdicated the theology of the Armenian Apostolic Church and integrated many important issues from Thomas Aquinas. This study challenges Ashjian’s statements, and by examining the political, historical and theological context, elaborates the sacraments of initiation of Grigor Tatevatsi in different colours. At the beginning of the fourteenth century, according to a missionary programme of Rome, successful work was started by the Latin Church in Armenia. During the crucial period for the Armenian Christianity, in time of political, social, intellectual and ecclesiastical changes, Grigor Tatevatsi becomes one of the dominating figures, and the first chapter examines his life. The second chapter of this work examines the purpose of the Dominican Order in Grand Armenia, and the origin of the Unitors, the Latino-Armenian Brotherhood, during fourteen century. The last three chapters deal with Tatevatsi’s sacramental theology of initiation. The third chapter focuses on the sacrament of baptism, the fourth chapter investigates the sacrament of confirmation, and the fifth chapter deals with the sacrament of communion and elucidates how Tatevatsi sees the sacrament that unites us to Christ. These three chapters compare the theology of Grigor Tatevatsi within that of Thomas Aquinas, showing how Tatevatsi engaging with Aquinas, not to abdicate Armenian theology but to defend it within the context of wider Christian practice, comparing Latin, Greek and sometimes Syriac practice to show that Armenian theology reads the early Christian tradition in ways that sometimes differ from the other traditions, but are not inferior to them.