This study examines the relationship between organisational culture and TQM implementation barriers to gain a more comprehensive understanding of the factors affecting TQM implementation. For TQM implementation to take root effectively, the critical role of organisational culture is widely recognised. The existence of pitfalls and obstacles (barriers) to implementing TQM is also widely recognized, as is the importance of understanding these TQM implementation barriers. Nevertheless, whilst many TQM implementation models and frameworks have been designed and proposed, no study has been located in the literature that has systematically examined the relationship between organisational culture and TQM implementation barriers. This theoretical lapse in the TQM literature necessitates an investigation of the direction and significance of the relationship which can help in devising more informed TQM implementation models. In this context, a quantitative research methodology was adopted to examine the profiles of organisational culture and of TQM implementation barriers in organisations in Bahrain and to examine the relationship between these variables. Bahrain is presently going through a rapid expansion in quality management system adoption. Accordingly, the research uses four constructs of organisational culture as independent variables and six constructs of TQM implementation barriers identified through the literature as dependent variables. A set of hypotheses was developed describing the expected relationships between these two sets of variables. The study adopted a positivist, deductive approach using an online survey questionnaire to obtain quantitative data for hypothesis testing. The research instrument was assessed for validity and reliability through structured interviews. Responses to the survey were obtained from 325 organisations located in Bahrain. Analysis of Moment Structure (AMOS) version 16.0 was used to test the measurement model using Confirmatory Factor Analysis (CFA), and to test the structural model using Structural Equation Modelling (SEM). Both models showed a very good fit to the data, with good construct validity and reliability. The findings of the study showed that group culture, which is believed to be an ‘ideal’ culture for TQM implementation helps decrease employee barriers, information barriers and customer related barriers as predicted. However group culture wasn’t found to help decrease top management barriers. Rational culture was found to decrease top management barriers as predicted but it wasn’t found to help decrease employee and customer barriers. The findings confirm the significant impact of hierarchical culture in the Bahrain context in decreasing planning and process management barriers. Developmental culture’s potential to lower employee and customer barriers was observed but was not found to be statistically significant. This research makes several contributions in both academic and practical terms. Theoretically, positioning organisational culture as an antecedent of TQM implementation barriers, this study is the first holistic approach that attempts to empirically investigate which type of organisational culture is related to which TQM implementation barriers. Understanding the nature, strength and direction of these relationships can help to inform and support future TQM implementation attempts. Practically, this research will benefit organisations who have not been able to fully realise TQM, or who are in the process of planning the introduction of TQM. The findings of the study can help Bahraini organisations to realise the long term quality objectives of the Bahrain Centre of Excellence’s Vision 2030 programme. Furthermore, the study has contributed a new empirically tested scale for measuring TQM implementation barriers - a valuable tool on its own, or in conjunction with the organisational culture profile assessment tool - for both practitioners wishing to examine their readiness for TQM or progress in creating a TQM ethos, and for future researchers wishing to extend our understanding of the influence of TQM barriers and/or culture on major organisational improvement interventions. It is expected that replication of this study in other countries and regions with different culture and context may help in developing an improved model of TQM implementation. Implications for managers and future research are advanced.

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Social Capital and Open Innovation are important for organisational growth, as both of them influence Innovation, Learning and Job Satisfaction. The literature indicates that informal network measured as social capital and formal network measured as open innovation influences positively to organizational innovation performance, learning and job satisfaction. Most of the studies in this area have been carried out using univariate approaches, and only few dimensions of both Social Capital and Open Innovation have been considered. Current literature outlines the positive influence of Social Capital and Open Innovation on Learning, Innovation and Job Satisfaction. In this study, an attempt has been made to develop a multi-dimensional framework for Social Capital and Open Innovation, in order to better understand the nuances of Learning, Innovation and Job Satisfaction in an R&D setting. Another important factor influencing the R&D outcomes is Absorptive Capacity; it is the capacity of the organisation to identify and use external knowledge. The direct and moderating role of Absorptive Capacity has been examined. Both theoretical and conceptual models have been proposed, and a measurement scale in form of a questionnaire has been developed. Data was collected from 35 organisations across India operating in the field of defence R&D. The sample included Government-run R&D organisations, Public Sector Units (PSUs) and private firms, and total of 331 engineers/scientists responded to the survey. Data was analysed using statistical methods such as Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA), Common Method Variance (CMV), and Analysis of Variance (ANOVA). Reliability and validity of the proposed scales for the constructs have been verified using appropriate techniques, and further inferences have been drawn by using regression techniques and Structural Equation Modeling (SEM) to assess the proposed relationships. It has been found that both Social Capital and Open Innovation have positive influence on Learning, Innovation and Job Satisfaction. Further, it was found that Absorptive Capacity had a positive association with both Innovation and Learning. However, Absorptive Capacity did not moderate the relationship of Social Capital with both Innovation and Learning, but was found to moderate the relationship between Open Innovation and Innovation, for both outbound and inbound approaches of Open Innovation. Bonding Social Capital had a relatively stronger positive association with Learning, while Bridging Social Capital was found to have a stronger relationship with Innovation. In summary, networking factors Social Capital and Open Innovation have strong positive association with R&D outcomes measured as innovation performance, learning and job satisfaction.

The present study examined the factor structure and measurement invariance of the revised version of the Athletic Coping Skills Inventory (ACSI-28), following adjustment of the wording of items such that they were appropriate to assess Coping Skills in an educational setting. A sample of middle school students (n = 1,037) completed the revised inventory. An initial confirmatory factor analysis led to the hypothesis of a better fitting model with two items removed. Reliability of the subscales and the instrument as a whole was acceptable. Items were examined for sex invariance with differential item functioning (DIF) using item response theory, and five items were flagged for significant sex non-invariance. Following removal of these items, comparison of the mean differences between male and female coping scores revealed that there was no significant difference between the two groups. Further examination of the generalizability of the coping construct and the potential transfer of psychosocial skills between athletic and academic settings are warranted.

The present empirical study examined factors that affect the acceptance and use of social media platforms by farmers and vendors in farmers’ communities in North Mississippi for marketing their small farm businesses. Based on the Unified Theory of Acceptance and Use of Technology (UTAUT), structural equations modeling was used to examine several relationships: (1) the influence of performance expectancy (PE) on behavioral intention (BI) to use social media; (2) the influence of effort expectancy (EE) on BI; (3) the influence of social influence (SI) on BI; (4) the influence of facilitating conditions (FC) on actual use (USE) of social media; (5) the moderating influence of gender on the PE–BI, EE–BI, and SI-BI relationships; (6) the moderating influence of age on the PE–BI, EE–BI, SI-BI, and FC–USE relationships; and (7) the moderating influence of experience using social media on the EE–BI, SI-BI, and FC–USE relationships. Results from 169 respondents who completed questionnaires indicated that PE, EE, SI, and FC (key constructs) did predict farmers and vendors’ BI to use social media and actual USE of social media for marketing their small farm businesses and agriproducts. Respondents’ characteristics (e.g., age, gender, social media experience) did moderate some of these relationships in different ways. Thus, the present study provided additional empirical support for UTAUT. Additionally, responses to questions that assessed constructs in UTAUT suggest that respondents are open to social media as a marketing tool for their small farm businesses. Other results indicated that farmers and vendors prefer to market their products through farmers markets and community supported agriculture groups as compared to retail outlets and noted barriers present in retail marketing channels. This study provides information that will be beneficial for the development of educational programs and contributes to the literature on the factors affecting farmers’ intention to use social media to promote agriproducts to connect new markets.

The purpose of the study was to identify and transform, as necessary, constructs of communication satisfaction and to develop a hybrid quantitative audit of organisational communication satisfaction for collectivist contexts that is both reliable and valid, using Amos Graphics for structural equation modelling. The objective was also to develop a full latent variable model and to test its fitness to the data collected from a random sample of civil servants across Addis Ababa’s civil service bureaus. The study comprised three sequential parts, namely pilot, exploratory factor analysis (EFA) (Main Study One) and confirmatory factor analysis (CFA) (Main Study Two). These were used as per the existing framework in instrument development and validation. The pilot study indicated the need for more robust data. After a series of tests, principal factor axis factoring with oblique rotation was used as the most appropriate for perceptual data, out of several options on the EFA menu. The initially hypothesised six-factor solution with the dimensions of horizontal communication, personal feedback, supervisory communication, communication climate, relational trust and job satisfaction was found to be unfit for the data on conceptual and statistical grounds and psychometric analyses which involved the use of eigenvalues and the scree plot. A more appropriate two-factor solution based on the more precise parallel analysis strategy was consistent with current research that communication satisfaction is best conceptualised in terms of informational and relational domains as operationalised using the EFA procedure. The two-factor solution led to the formation of a 17-item scale out of the original 30-item measure, with two latent dimensions namely relational satisfaction and informational satisfaction. The items of the new EFA-generated organisational communication satisfaction scale were renumbered consecutively and the scale was cross-validated on a xiv new sample of 288 civil servants from the Addis Ababa City Administration. The cross-validation necessitated model respecification and re-estimation. The respecified model underwent validation at different levels. All seven aspects of validity, namely content validity, construct validity, factorial validity, reliability, convergent validity, discriminant validity and nomological validity, were addressed and found to be adequate. However limitations are also indicated as avenues for further enquiry. / Communication Science / D. Litt. et Phil. (Communication)

This thesis draws on the framework of dynamic capability (DC) in an effort to make sense of how small and medium scale enterprises (SMEs) use mobile apps in Lagos, Nigeria. There exists significant knowledge regarding the application of the DC framework in large firms but its application in smaller organisations has scarcely been researched. The knowledge of how SMEs use mobile apps is important at this time because it could help these SMEs compete favourably, despite unpredictable environments. Based on pragmatic philosophy and a mixed-methods research approach, the research was conducted in two phases. The first phase of the research used qualitative methods to identify the absorptive, adaptive and innovative capabilities of SMEs in Lagos with a view to discover the extent to which mobile apps are used as enablers and/or drivers of these capabilities. The findings from 20 SMEs identified 15 DC constructs whose impact on SMEs could be enhanced using appropriated mobile apps. The SMEs manifest adaptive capabilities, mainly through using appropriated mobile apps. The SMEs manifest adaptive capabilities, mainly through customer feedback and referrals, and demonstrate absorptive capabilities through the repackaging and repricing of their goods and/or service offerings. The innovative capabilities of SMEs became evident through the imitation and adaptation of offerings. The second phase of this research surveyed 1 162 SMEs in Lagos in an effort to validate the identified constructs through quantitative methods. Descriptive statistics of survey responses affirm the use of mobile apps by SMEs and it also indicated the underutilisation of mobile apps as a DC enabler. Further analysis, using covariance-based structural equation modelling (SEM) techniques and confirmatory factor analysis (CFA), explored the fitness of a conceptual SME model. The model assembled seven latent variables namely: mobile app usage, adaptive capability, absorptive capability, innovative capability, opportunity sensing ability, opportunity shaping ability and opportunity seizing ability. Subsequently, 15 hypotheses aimed at understanding the relationships between the variables were developed. The findings from the quantitative analysis revealed that mobile app usage increases the adaptive, absorptive and innovative capabilities of SMEs. The results failed to establish a direct relationship between mobile app usage and opportunity sensing, shaping and seizing abilities. Furthermore, the use of the adaptive capability in taking advantage of opportunities could not be generalised in SMEs’ context. The research findings imply the existence of an untapped potential as far as the use of mobile apps by SMEs in Lagos is concerned. The findings suggest that SMEs in Lagos respond to opportunities by becoming innovative and they seldom exhibit innovation in order to create opportunities. Based on the heterogeneous nature of SMEs, it is difficult to suggest a clear-cut narrative as to how all SMEs should employ mobile apps to create and maximise opportunities. However, mobile apps could induce creativity when developed and applied to the contextual requirements of SMEs. The outcome of this research reflects a multidisciplined research experience. The study contributed to IS through the creation of a model for investigating mobile app usage by organisations from a DC perspective. The conceptual model designed in this study could be adapted to investigate the way in which mobile app usage influences organisations in other contexts. The study contributed to the area of Information Systems by revealing the application of the DC framework to SMEs in contrast to the usual practice of researching DC with large organisations in mind. This research work suggests implicit ways of enhancing SMEs which could aid policy makers. This study was limited in that it gathered data from SMEs in Lagos alone as Lagos represents the commercial centre of Nigeria. Considerations for future research include the comparison of DC of large and small organisations in Lagos to examine if similarities and/or contrasts exist. Furthermore, due to the evasive and heterogeneous nature of SMEs, it would be beneficial to delimit future research on SMEs along specific domains of interest. / Iqoqa Lolu cwaningo lususelwa ohlakeni lokuthiwa ngamandla aphilayo (dynamic capability [DC]) emzameni wokuba umuntu aqonde ukuthi amabhizinisi amancane namaphakathi (ama-SME) awasebenzisa kanjani ama-apps ahanjiswayo eLagos, eNigeria. Lolu lwazi lubalulekile ngoba lungasiza la mabhizinisi ukuba ancintisane namanye ngokunempumelelo, noma izimo akuzo wona zingaqondakali kahle. Ucwaningo lwenziwa ngezigaba ezimbili. Isigaba sokuqala sahlonza ama-DC ama-SMSE eLagos, ngenhloso yokuthola ukuthi ngabe ama-apps ahanjiswayo asetshenziswa kangakanani ukukhuthaza kanye/noma ukuqhubela phambili la mandla aphilayo. Okwatholakala kuma-SME angama-20 kwaba ukuhlonzwa kwezinhlelo zama-DC ithonya lazo kuma-SME elalingase liphakame ngokusebenzisa ama-apps ahanjiswayo afanele. Ama-SME afakazela ama-DC ikakhulu ngokushiwo ngamakhasimende nalabo abathintiwe, nokuba kubonakale ngokuba impahla ekhishwayo ipakishwe kabusha, ifakelwe intengo entsha, noma kube yimpahla engukulingisa eyokuqala noma ilungiswe ifane neyokuqala. Ibanga lesibili lalolu cwaningo lwahlola ama-SME ayi-1 162 eLagos ukuzama ukuqinisekisa ngezinga lezinhlaka ezihlonziweyo. Izimpendulo ezavezwa ucwaningo zakwesekela ukusetshenziswa ngama-SME kwama-apps ahanjiswayo, zakhomba nokuthi awasetshenziswa ngokugcwele ama-apps ahanjiswayo njengokunika i-DC amandla. Okunye ukuhlaziya kwakhombiisa ukuthi ukusebenzisa ama-apps ahanjiswayo kwakungasiza ama-SME ngokwandisa amathuba awo. Nokho phela ukusebenzisa amathuba avelayo kwakungeke kwenzeke yonke indawo kuma-SME. Okuvezwa ucwaningo kukhombisa ukuthi kukhona ukusizakala okukhulu okungakafinyelelwa kukho mayelana nokusetshenziswa ngama-SME kwama-apps ahanjiswayo eLagos. Ucwaningo luphonsa itshe esivivaneni enkundleni yezinhlelo zokusebenza ngezolwazi ngokwembula ukusetshenziswa kohlaka lwe-DC kuma-SME uma kuqhathaniswa ngokuphambene nalokhu, okungukucwaninga okwejwayelekile nge-DC ezinhlanganweni ezinkulu. Lolu cwaningo luveza izindlela ezingekho obala zokuthuthukisa ama-SME, okungaba usizo kulabo ababhekene nokusungula imigomo yezwe. / School of Computing / Ph. D. (Information Systems)

The purpose of the study was to identify and transform, as necessary, constructs of communication satisfaction and to develop a hybrid quantitative audit of organisational communication satisfaction for collectivist contexts that is both reliable and valid, using Amos Graphics for structural equation modelling. The objective was also to develop a full latent variable model and to test its fitness to the data collected from a random sample of civil servants across Addis Ababa’s civil service bureaus. The study comprised three sequential parts, namely pilot, exploratory factor analysis (EFA) (Main Study One) and confirmatory factor analysis (CFA) (Main Study Two). These were used as per the existing framework in instrument development and validation. The pilot study indicated the need for more robust data. After a series of tests, principal factor axis factoring with oblique rotation was used as the most appropriate for perceptual data, out of several options on the EFA menu. The initially hypothesised six-factor solution with the dimensions of horizontal communication, personal feedback, supervisory communication, communication climate, relational trust and job satisfaction was found to be unfit for the data on conceptual and statistical grounds and psychometric analyses which involved the use of eigenvalues and the scree plot. A more appropriate two-factor solution based on the more precise parallel analysis strategy was consistent with current research that communication satisfaction is best conceptualised in terms of informational and relational domains as operationalised using the EFA procedure. The two-factor solution led to the formation of a 17-item scale out of the original 30-item measure, with two latent dimensions namely relational satisfaction and informational satisfaction. The items of the new EFA-generated organisational communication satisfaction scale were renumbered consecutively and the scale was cross-validated on a xiv new sample of 288 civil servants from the Addis Ababa City Administration. The cross-validation necessitated model respecification and re-estimation. The respecified model underwent validation at different levels. All seven aspects of validity, namely content validity, construct validity, factorial validity, reliability, convergent validity, discriminant validity and nomological validity, were addressed and found to be adequate. However limitations are also indicated as avenues for further enquiry. / Communication Science / D. Litt. et Phil. (Communication)