This research study addresses the problem of determining the strategies that can be used by Internal Audit at Volkswagen of South Africa to manage conflict effectively. To achieve this objective a comprehensive literature study was performed to determine the views on conflict and evaluate the various conflict models. The study also included the reasons for and sources of conflict and the effects of conflict on the performance and controls within VWSA. The identification of conflict management strategies and subsequent conflict management styles were revealed by the literature study. Various discussions from different authors on how to resolve conflict situations are also discussed. The literature review serves as a model in the development of a guideline for VWSA Internal Audit team and management to manage conflict. Senior Management, middle management and staff from various departments within VWSA were requested to complete a questionnaire in order to determine the strategies and effectiveness of these strategies used by Internal Audit to manage conflict. The questionnaire was developed in accordance with the findings from the research. A pilot study was conducted to evaluate the relevance of the study to the problem questions and to evaluate whether the questionnaire will be easily understood. The answers of the respondents were analyzed and compared to the findings of the literature study. The information obtained from the literature study and from the respondents resulted in various recommendations and conclusions.

Thesis (MBA)--Stellenbosch University, 2000. / Some digitised pages may appear cut off due to the condition of the original hard copy. / ENGLISH ABSTRACT: This assignment explores the issues surrounding conflict resolution in the South African Public Service and the expression of organised conflict with reference to the 1999 Public service wage dispute and strikes. The public service being part of the generic framework of the public sector is, in terms of employment, South Africa's single, largest employer. National Departments and Provinces reflect almost 70% of the Public Sector. Employment in the public sector used to be considered relatively stable and secure. Public sector employees were thus not seen as requiring protection from retrenchment. Employees had no bargaining rights and functioned outside the ambit of the Labour Relations Act (No 24 of 1956). In 1994, the Government of National Unity realized the importance of the South African public service, the major role it had to play in the reconciliation, reconstruction and development process in South Africa and thus the need for administrative transformation. The Public Service Labour Relations Act 1994 was replaced by the new Labour Relations Act (No 66 of 1995) in 1995. This Act now covers both the private and the public sector workers. The new legislation was an important step towards the creation of a machinery for collective bargaining. The Act made provision for the establishment of a Public Service Coordinating Bargaining Council and provided a model for collective bargaining, based on effective negotiating structures. According to the International Labour Organization, mediation and conciliation procedures are still the most frequent methods for settling economic disputes in the public service. In South Africa, the new Labour Relations Act introduced the Commission for Conciliation, Mediation and Arbitration. Since 1994, several problems have beset most public service workers because of the transformation process and workers started showing increasing interest in unionisation, mostly for the protection and the fulfillment of their needs. Wages were the single most important factor causing labour action and in 1999, a total of 3,1 million man-days were lost due to labour action. According to Ms Geraldine Fraser- Moleketi, minister of the Public Service and Administration, government and the unions should share the process to design a more suitable and manageable system of remuneration policy to prevent disputes such as the 1999 wage dispute in the future. The negotiations on the 1999 wage dispute took place over a record of 140 days. Public service unions rejected government's wage offers several times until the minister unilaterally implemented government's final offer of an average of 6,3% increase. This sent a tremor through the alliance and prompted joint action by Cosatu and Fedusa affiliated unions. Unions were caught completely unaware and dropped their demands from a 10% increase to 7,3%. Public servants took industrial action again, but the government still did not make a new offer. Minister Trevor Manuel warned that the government could not afford further increases. By September, union leaders still had faith that president Thabo Mbeki would indicate that talks would be resumed, but doors for future negotiations did not open. Ms Geraldine Fraser-Moleketi maintained that the government had gone out of its way to ensure a settlement. At the time of writing, the dispute is still continuing. Note: As most of the information regarding the Public Service Wage strike was obtained from the press, all articles referred to are included as an appendix. To facilitate the reference to these articles, a specific form of reference, namely 'PC n', was used in the relevant sections, the prefix 'PC' denoting that a press cutting has been referred to and the subscription 'n' denoting the relevant page number of the article contained in the appendix. The sources of the press cuttings (PC) are contained in the list of sources. / AFRIKAANSE OPSOMMING: Hierdie werkstuk ondersoek die aangeleenthede rondom konflik hantering in die Suid-Afrikaanse Staatsdiens en die uitdrukking van georganiseerde konflik met verwysing na die 1999 Staatsdiens Salaris Dispuut en Stakings. In terme van indiensneming is die staatsdiens in Suid-Afrika as deel van die publieke sektor die grootste enkel werkgewer. Nasionale Departemente en Provinsies reflekteer ongeveer 70% van die Publieke Sektor. Arbeid in die publieke sektor was voorheen redelik stabiel en verseker; dus was daar geen nut vir die beskerming van amptenare teen afdanking. Werkers het geen onderhandelingsregte gehad nie en het buite die raamwerk van die Arbeidswetgewing (No 24 of 1956) gefunksioneer. In 1994 het die nuwe regering van nasionale eenheid die belangrikheid van staatsamptenare en die rol wat hulle moet speel in die rekonstruksie en ontwikkelingsproses in Suid-Afrika besef en dus ook die behoefte vir transformering van die diens ingesien. Die Staatsdiens Arbeidswetgewing van 1994 is vervang deur die nuwe Arbeidswetgewing (No 66 van 1995) in 1995, wat beide staatsamptenare sowel as die privaatsektor insluit. Dit was ook 'n belangrike stap in die bevordering van kollektiewe bedinging. Die wet het voorsiening gemaak vir die vestiging van die Staatsdiens Koordinerings Bedingings Raad en 'n model vir kollektiewe bedinging, gebasseer op effektiewe onderhandelingsstrukture. Volgens die Internasionale Arbeidsorganisasie is mediasie en konsiliasie prosesse steeds die mees algemene metodes vir die hantering van ekonomiese dispute in die staatsdiens. In Suid-Afrika het die nuwe Arbeids Wetgewing voorsiening gemaak vir die instelling van die Kommissie vir Konsiliasie, Mediasie en Arbitrasie. Sedert 1994 het verskeie probleme vir staatsamptenare ontstaan as gevolg van die transformasie proses en amptenare het meer en meer belangstelling getoon in unie lidmaatskap om hulle belange te beskerm. Salarisse is dié belangrikste enkel faktor wat arbeidsonrus veroorsaak. In 1999 het daar 'n totaal van 3,1 miljoen werksdae verlore gegaan as gevolg van stakings. Die 1999 salaris dispuut en onderhandelings het oor 'n tydperk van 'n rekord getal, naamlik 140 dae, geduur. Unies wat staatsamptenare verteenwoordig het op verskeie geleenthede aanbiedinge van die regering van die hand gewys, totdat die minister 'n eenparige besluit geneem het om die finale aanbod van 6,3% salarisaanpassing in te stel. Dit het 'n skudding in die alliansies veroorsaak en het tot die gesamentlike aksie van Cosatu en Fedusa geaffillieerde unies gelei. Die unies is onkant betrap en het hul versoek van 'n 10% verhoging na 7,3% verminder. Staatsamptenare het weereens oorgegaan tot arbeidsaksie; terwyl die regering by hul finale aanbod gebly het. Minister Trevor Manuel het gewaarsku dat die regering nie meer kon bekostig nie. Teen September was vakbondleiers nog steeds hoopvol dat president Thabo Mbeki 'n aanduiding sou gee om met onderhandelings voort te gaan, maar die deure vir onderhandelings was gesluit. Minister Geraldine Fraser-Moleketi het volgehou dat die regering uit hul pad gegaan het om 'n ooreenkoms te bereik. Ten tye van skrywe was die geskil nog nie opgelos nie. Nota: As gevolg van die feit dat die meeste inligting aangaande die 1999 Staatsdiens Salaris Dispuut en Stakings uit die pers verkry is, word die artikels waarna verwys word, ingesluit as 'n bylae. Om die verwysing na hierdie artikels te vergemaklik, is 'n spesifieke formaat van verwysing gebruik, naamlik 'PC n'. In hierdie verwysing verwys die voorskrif 'PC' na 'n media artikel. Die letter 'n' verwys na die relevante bladsy nommer wat aan die artikel toegeken is. Die bronne van die persartikels verskyn in die bronnelys.

Thesis (MTech (Business Administration in Project Management))--Cape Peninsula University of Cape Town, 2018. / The demand for project management specialists grows worldwide. Traditionally, certain industries have been more project-oriented than others. However, nowadays, organisations in both private and public sector have embraced Project Management as the ideal means of managing projects with the hopes of ensuring the intended benefit delivery. Project management is a skill that is in high demand in South Africa. Project managers play a vital role in the economic growth of a developing country. This has resulted in organisations investing considerable resources to ensure that they build the capacity needed to effectively manage projects. South Africa is a diverse country in terms of age, culture, education, gender, race and religion amongst a group of people living or working together. Globalization has increased diversity within the workplace which is challenging and worsened knowing the country’s history. The attributes required to be a successful project manager include excellent interpersonal, communication skills, project management skills, adept problem solving and the ability to work well under pressure, whilst being highly adaptable and logical thinker. Confidence, strong negotiating skills and being able to motivate a team in order to achieve the goals is necessary; a project manager is a leader and a skilled delegator. Managers have diverse team to manage which speaks to the need for people of the different social dispositions to be able to co-exist. In the workplace, there is generally an organisational culture that speaks largely to how things are done. The culture observed by the outside world is largely because of the coming together of all the different people, with different origins, different tastes and different objectives. In this study, a construct was developed to identify the perceptions of the subordinates about the environment they work in and to identify the exact differences – things or behaviours that are perceived to be alien to their expectations.

This treatise explores the potential for destructive conflict between locals and foreign nationals in Summerstrand. In the context of this study, foreign nationals have been defined as people who are from other African countries. This specification was made because it is this particular group that has been victim to violent attacks in South Africa. Those attacks have taken place throughout the country, especially in 2008, in areas that are regarded as ‘townships’ in the South African context. This treatise could be regarded as an unusual product, as it does not explore the dynamics of a township; instead, the focus area is a ‘suburb’. The suburb in question is called ‘Summerstrand’ and it is located in Port Elizabeth. Before the research was conducted, it was assumed that due to the differing dynamics of a suburban area, where people would be wealthier and more educated, the potential of a violent conflict taking place between the two groups (locals and foreign nationals) would be lower. In this treatise, firstly, the topic will be explained more in detail together with an overview of the background to the topic. The background will be discussed in further detail as literature relevant to the field of study will be reviewed and presented in Chapters 2 and 3. The ensuing chapters will elaborate upon how the research has been conducted, after which the findings of the study will be presented to the reader. The last chapter of the treatise offers an analysis of the findings of the study, draws conclusions from the study and offers recommendations in light of the findings of the study.

If manufacturing organisations are to improve their competitive positions in the global arena and increase profitability, their operations strategies need to be focused on: reducing cost, improving quality, increasing efficiency, improving the speed of delivery, developing and improving process flexibility, and ensuring that higher service levels are achieved and maintained. One of the critical success factors in implementing these strategies, within manufacturing organisations, is the relationship that exists between the maintenance and production functions. There is sufficient evidence to suggest that in many manufacturing organisations, the relationship that exists between these two functions is usually one of conflict, which if left unmanaged or unresolved has the potential to severely hamper effectiveness, productivity, creativity, and profitability of the organisation. The overall purpose of this research was to identify the interventions that manufacturing organisations can pursue, to effectively manage and resolve the conflict between the production and maintenance functions, in order to improve their competitive position in the global economy. The study was conducted in one particular manufacturing organisation in Port Elizabeth in the Eastern Cape. A research questionnaire was used as a means for collecting empirical data. The research questionnaire included various instruments used by previous conflict researchers, to identify and analyse the following dimensions of conflict within the organisation: conflict management styles used, the types of conflict perceived, and the amount of conflict perceived. The questionnaire was also designed to identify the sources of conflict, collect demographic information, identify issues relating to diversity, and indicate the respondents’ preferences to various organisational reporting structures. The results of the survey revealed key findings, which enabled the researcher to draw meaningful conclusions, and make recommendations as to how organisations can effectively manage and resolve the conflict that exists between maintenance and production functions.

Years of political unrest, forced removals, migrant labour and overly rapid urbanisation have had a negative effect on the lives of many South Africans and poverty, unemployment and the HIV/AIDS pandemic have increased the challenges facing young people in South Africa. With 54 per cent of South Africa’s population younger than 24 years and two-thirds of South Africans between the ages of 18 and 35 years unemployed, youth development is an urgent and critical social investment. Current research stresses the importance of an integrated and developmental approach that recognises young people’s optimism and resilience and builds on their strengths. Of the various youth developmental interventions being implemented in African countries, including South Africa, an initiative that is being used increasingly, is the international broad-base programme known as the Alternatives to Violence Project (AVP). Using an experiential approach honed by over 35 years’ of working mostly in prisons in more than 35 countries, AVP teaches the attitudes and strategies (such as self-awareness, empathy and community-building) needed to transform conflict nonviolently and addresses the important psychological need for intimate connection with others. This study investigates how the experience of an AVP workshop can influence so-called ‘at-risk’1 young South African adults’ perceptions of personally-experienced conflict situations. The study was conducted in partnership with a local youth development project and used a narrative analysis approach to explore the pre- and post-AVP workshop conflict narratives of a group of Xhosa-speakers from the Eastern Cape. To support the analysis of the conflict narratives, focus groups were conducted three months later and again after six months with a selected sample of volunteers. Participation in the study was wholly voluntary and by informed consent.

D.Cur. / The overall objective of this study is to describe a model that will serve as theoretical framework for facilitating interaction to both nurse educators and nursing students during conflict at a college of nursing. There is need for transformation at colleges concerning interaction during conflict and that can be facilitated through practising the opposite elements of negative interaction, identified in the field-work of the research study, which is compliance with norms, justice which is fair and equal treatment, facilitative communication, power sharing, facilitative peer group dynamics. A unique contribution in the model description is the facilitative interaction elements identified as opposites of the results of the field research, namely: Compliance with norms Justice, which is fair and equal treatment Facilitative communication Power sharing Facilitative peer group dynamics.

D.Ed. (Educational Management) / This research focuses on the conflict and the concomitant disruption experienced in black urban secondary schools in the RSA. The causes, the nature and the extent of such conflict and disruption are indicated, and the attempts thus far, to manage such conflict, are discussed. Attention is also given to alternative methods of managing conflict in an effort to curtail the disruption of schools so that unimpeded meaningful education may take place. The premise is that education is at the centre of conflict in black communities and that unrest and disruption at schools constitutes a specific form of conflict in the South African situation. The variable success rate achieved in attempting to combat conflict in black schools through conventional methods of managing such conflict necessitates a search for alternative conflict management methods in education. This research focuses on the process of mediation as a technique for managing conflict. The main aim is to ascertain whether mediation may be employed to manage conflict in black schools effectively. To achieve this aim, both a study of the literature and analytical research have been carried out by way of a questionnaire and interviews. The use of mediation as a technique for managing conflict in schools overseas and the successes achieved in USA schools are also addressed. The conclusion is drawn that a very real need exists to use mediation as a technique for managing conflict in black schools. This research shows that mediation is both an acceptable and a viable mechanism for the effective management of conflict in black schools. Several recommendations are made on the use of mediation as a technique for minimising conflict and disruption in the field of education. It is recommended, inter alia. that all teacher training programmes should include courses on non-violent conflict management techniques. with the emphasis on mediation. Education authorities should put to use the resources and the skills of all institutions that have managed conflict through mediation.

Thesis (M. (Social Work) -- University of Limpopo, 2022 / Several studies show that domestic violence is a global problem that the police deal with daily. Police officers are mostly being called upon to intervene during domestic violence occurrences. The police are considered first responders to domestic violence and other emergencies because of their broader scope. This study aimed to explore the lived experiences of police officers who are dealing with domestic violence matters in Mankweng, Limpopo Province, South Africa. This study was qualitative and employed an exploratory case study to get insight into the lived experiences of police officers who are assigned to handle domestic violence cases. Five police officers were sampled from Mankweng Police Station using purposive and snowball sampling techniques. To stay in line with Covid-19 national regulations, data was collected via individual telephone interviews. Data was collected until saturation was reached and analysed thematically. The study found that police officers require the necessary skills and resources to deal with victims and survivors of domestic violence, especially those who have experienced emotional abuse. Furthermore, the study revealed a need for inter-professional collaboration between the police and social service agencies. Dealing with domestic violence presents complications for police officers, especially when they have to make an informed decision. The study recommends that more social workers should be hired in the police stations to assist police officers in handling domestic violence cases.

The tragic events within the South African Development Community (SADC) countries e.g. Civil war and conflicts in the Democratic Republic of Congo (DRC), evoked a rethinking on the pivotal role assigned to the United Nations (UN) and the international community in African conflict resolution. Subsequently, there emerged clarion calls for African solutions to African conflict,. with foreign intervention only playing a complementary role. This unfolding of events put a democratic South Africa in a good stead to take this initiative in the SADC region. In this study, the nature of South Africa's involvement in conflict resolution within SADC region. is outlined. The main objective is to outline reasons which have moulded South African intervention in Lesotho, and its impacts on her perceptions about prospects for future African initiatives in the twenty first century. South Africa adopted a remarkably ambivalent foreign policy towards the region and indeed the rest of the continent. It is however, in the light of that development that a democratic South Africa became a dominant member state within SADC to enable her the capabilities of bringing African solutions (SADC in particular) to African conflicts. It is on this note that South Africa has intervened successfully towards resolving the Lesotho conflicts. South African foreign policy objective of enhancing international peace and security by maintaining efforts towards a lasting resolution of conflicts, stability and security situation in Lesotho achieved, and the general elections were ultimately held. It is however, acknowledged that South African government has made a firm commitment to developing its role as a voice for the global South. In supporting this statement, South Africa should seriously develop a reputation, culture and capacity as a patron of peace promotion which means continuing with investing political will and resources in mediation and human resources, and also engage in a concerted campaign to improve the peace-keeping ability and security mechanisms of the SADC through a commitment of technical and human resources. / (M.Soc.Sc.) North-West University, Mafikeng Campus, 2005