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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
11

Managing the process of customer defection /

Capraro, Anthony Joseph, January 1999 (has links)
Thesis (Ph. D.)--University of Texas at Austin, 1999. / Vita. Includes bibliographical references (leaves 166-174). Available also in a digital version from Dissertation Abstracts.
12

A customer perception and satisfaction survey for a Chinese buffet

Tung, Wei-Chia. January 2003 (has links) (PDF)
Thesis--PlanB (M.S.)--University of Wisconsin--Stout, 2003. / Field problem. Includes bibliographical references.
13

What are customer expectations of and satisfactions with a Japanese restaurant in Minneapolis?

Wakabayashi, Takae. January 2003 (has links) (PDF)
Thesis--PlanB (M.S.)--University of Wisconsin--Stout, 2003. / Includes bibliographical references.
14

Understanding customer expectations and supplier perceptions for high volume-low value commodity items /

Pignat, Anthony. Unknown Date (has links)
Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2002.
15

A systemic perspective of a customer relationship management solution for businesses /

Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
16

A systemic perspective of a customer relationship management solution for businesses /

Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
17

Developing service satisfaction strategies using catastrophe model a replication study in New Zealand : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of Business, 2003.

Singh, Sylvester Sanjeev. January 2003 (has links) (PDF)
Thesis (MBus) -- Auckland University of Technology, 2003. / Appendices A and B not included in e-thesis. Also held in print (109 leaves, 30 cm.) in City Campus Theses Collection (T 658.8343 SIN)
18

Service delivery management a process for proactively ensuring customer satisfaction /

Schoen, Andre. January 2002 (has links)
Thesis (Ph. D.)--University of Sydney, 2002. / Title from title screen (viewed Apr. 24, 2008). Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Australian Graduate School of Management. Includes bibliography. Also available in print form.
19

Return policies for customer purchases

Bhatia, Namita, January 2004 (has links)
Thesis (Ph. D.)--University of California, Los Angeles, 2004. / Vita. Bibliography leaves 114-116.
20

A systemic perspective of a customer relationship management solution for businesses /

Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.

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