This dissertation study attempts to understand excessive buying, a phenomenon of both theoretical and practical interest. I define excessive buying as "an individual type of buying behavior whereby consumers repetitively spend more than they should based on financial considerations". I develop a conceptual typology of excessive buying, building on the time-inconsistent preferences and automaticity theory. The new typology categorizes five specific types of excessive buying behavior: 1) habitual, 2) possessive, 3) remedial, 4) rewarding, and 5) out-of-control. Based on past literature and the typology, I generate scale items to capture the conceptual and logical variance in excessive buying. Psychometric properties of the scale are tested via Confirmatory Factor Analysis using a student and random adult sample. Nomological validity of the scale is confirmed by testing hypotheses formulated based on hedonic shopping values and the self-defeating behavior theory. The empirical analyses suggest that excessive buying results from stress, using shopping as an escape from reality, and little consideration for the potential outcomes of one's current behavior. Excessive buying leas to both financial problems and negative emotions.

Doctorat en sciences psychologiques / info:eu-repo/semantics/nonPublished

Price is the element of the marketing mix that has direct effect in the profits of a company. The right price can boost the profit and the wrong price can significantly shrink it. Thus, the businesses need to set the right price in order to maximize their revenues. However, the newest factors in the economic field, the continuous changes in the environment and the current financial situation in the world has eroded the pricing power and forces the managers to look in every direction in order to be able and keep up with the changes. Therefore, the aim of the thesis is to study the psychology of pricing related to the factors that affect the consumers' psychology and behavior when it comes to purchasing decision. The information will be then useful inputs for the companies in order to understand these factors and use them to set the most suitable pricing method for their product.

To paraphrase an old bromide, "you are what you consume." Consumers derive their sense of self through products, brands, performances and a host of other meaning-laden materials that they consume. The marketing literature has long recognized possessions as an extension of the self-concept. Although hundreds of studies have examined the linkage between consumption and the self, surprisingly few have examined a related phenomenon - the relationship between the self-concept and word of mouth (WOM). A handful of studies have demonstrated the use of WOM to enhance the consumer's self-image, but most extant research focuses on how the act of engaging in WOM is used to build the self-concept. To date there has not been an extensive examination of the process by which WOM transfers the meaning of a product, brand, advertisement or narrative from one consumer to another as part of identity construction. This dissertation attempts to answer the following research questions: 1. Do self-concept and identity motivate consumers to engage in electronic word-of-mouth (eWOM)? 2. Is there a conceptual model to represent the effects of message characteristics, product/brand characteristics and individual personality differences on the self-enhancement value of eWOM and resulting eWOM behaviors? A conceptual model was proposed and, using an experimental research design, hypotheses were tested using structural equation modeling (SEM). The results suggest that self-concept and identity indeed motivate consumers to engage in eWOM, and a number of brand and message traits comprise eWOM's self-enhancement value. This dissertation both contributes to the theoretical understanding of eWOM and assists managers in developing marketing strategy. The use of WOM for identity construction remains an understudied area in marketing when compared to the consumption of products as self-expression. This research provides suggestions for practitioners in harnessing the potential of eWOM as a marketing strategy through message development and targeting of lucrative segments with viral campaigns.

In marketing and other social sciences, researchers often use field data to empirically study how people make decisions in naturalistic environments. There are numerous theoretical and practical challenges to doing so, and in this dissertation, I propose methodological approaches to address two such challenges. First, people often make complex decisions that are described in terms of high-dimensional or unstructured variables (e.g., writing text or choosing an assortment from a large set of options) which are difficult to analyze relative to simpler decisions (e.g., binary choices). Second, when analyzing how people's decisions are affected by a major event (e.g., regulatory changes or a global pandemic), events often affect a large population of interest simultaneously, making it difficult to assess the impact of the event relative to a counterfactual where the event did not occur. In Chapter 1, I address the first challenge in the context of non-cooperative games. I develop a novel neural network architecture that enables behavioral analysis of complex games by estimating a game's payoff structure (e.g., win probabilities between pairs of actions) while simultaneously mapping agent actions to a lower-dimensional latent space that encodes strategic similarities between actions in a smooth, linear manner. I apply my method to analyze a unique dataset of over 11 million matches played in a competitive video game with a large array of actions and complex strategic interactions. I find that players select actions that counterfactually would have performed better against recent opponents, demonstrating model-based reasoning. Still, players overrely on simple heuristics relative to model-based reasoning to an extent that is similar to findings reported in lab settings. I find that noisy and biased decision-making leads to frequent selection of suboptimal actions, which corresponds to lower player engagement. This demonstrates the limits of player sophistication when making complex competitive decisions and suggests that platforms hosting competitions may benefit from interventions that enable players to improve their decision-making. In Chapter 2, I address the second challenge, proposing a general and flexible methodology for inferring the time-varying effects of a discrete event on consumer behavior when the event spans the target population being analyzed, such that there is no contemporaneous "control group" and/or it is not possible to measure treatment status. I achieve identification by exploiting the empirical regularity of customer spending patterns across cohorts (i.e., groups of customers who adopted the same product or service at different times), comparing purchasing behavior across cohorts who were affected by the event at different points in their tenure. My method applies nonparametric age-period-cohort (APC) models, commonly used in sociology but with limited adoption in marketing, in conjunction with a predictive model of the counterfactual no-event baseline (i.e., an event study model). I use this method to infer how the COVID-19 pandemic has affected 12 online and offline consumption categories. My results suggest that the pandemic initially drove significant spending lifts at e-commerce businesses at the expense of brick-and-mortar alternatives. After two years, however, these changes have largely reverted. I observe significant heterogeneity across categories, with more persistent changes in subscription-based categories and more transient changes in categories based on discretionary purchases, especially those of durable goods.

Yeung Hoi Calvin. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2000. / Includes bibliographical references (leaves 52-53). / Abstracts in English and Chinese, appendix in Chinese.

The study addresses the limited and fragmented approaches of consumer behaviour studies in the existing literature and a lack of comprehensive integrated theoretical models of online consumer behaviour. The aim of the study is to propose a conceptual integrated theoretical model for online consumer behaviour which suggests a deviation from the existing purchasing approaches to consumer behaviour - hence a move towards an understanding of consumer behaviour in terms of two new approaches, namely the web-based communication exposure and internal psychological behavioural processes approaches, is proposed. The study addresses two main research problems, namely that inadequate knowledge and information exist on online consumers’ behavioural processes, especially their internal psychological behavioural processes during their exposure to web-based communication messages and their progression through the complete web-based communication experience; and that there is no conceptual integrated theoretical model for online consumer behaviour in the literature. This study, firstly, allows for systematic theoretical exploration, description, interpretation and integration of existing literature and theory on offline and online consumer behaviour including the following: theoretical perspectives and approaches; determinants; decision making; consumer information processing and response; and theoretical foundations. This systematic theoretical exploration and description of consumer behaviour literature and theory commences with the contextualisation and proposal of a new definition, perspective and theoretical approaches to online consumer behaviour; the discussion and analysis of the theory of the determinants of consumer behaviour; the discussion and analysis of decision-making theory; the proposition of a new online information decision-making perspective and model; the discussion and analysis of consumer information-processing and response theory and models; the discussion and analysis of the theoretical foundations of consumer behaviour; and the identification of theoretical criteria for online consumer behaviour. Declaration – acknowledgements - abstract Secondly, the study develops a conceptual integrated theoretical model for online consumer behaviour, thereby theoretically grounding online consumer behavioural processes in the context of internal psychological behavioural processes and exposure to web-based communication messages. It is hence posited that the study provides a more precise understanding of online consumers’ complicated internal cognitive and psychological behavioural processes in their interactive search for and experience of online web-based communication and information, which can be seen as a major contribution to the field of study. / Communication Science / D. Litt. et Phil. (Communication)

The study addresses the limited and fragmented approaches of consumer behaviour studies in the existing literature and a lack of comprehensive integrated theoretical models of online consumer behaviour. The aim of the study is to propose a conceptual integrated theoretical model for online consumer behaviour which suggests a deviation from the existing purchasing approaches to consumer behaviour - hence a move towards an understanding of consumer behaviour in terms of two new approaches, namely the web-based communication exposure and internal psychological behavioural processes approaches, is proposed. The study addresses two main research problems, namely that inadequate knowledge and information exist on online consumers’ behavioural processes, especially their internal psychological behavioural processes during their exposure to web-based communication messages and their progression through the complete web-based communication experience; and that there is no conceptual integrated theoretical model for online consumer behaviour in the literature. This study, firstly, allows for systematic theoretical exploration, description, interpretation and integration of existing literature and theory on offline and online consumer behaviour including the following: theoretical perspectives and approaches; determinants; decision making; consumer information processing and response; and theoretical foundations. This systematic theoretical exploration and description of consumer behaviour literature and theory commences with the contextualisation and proposal of a new definition, perspective and theoretical approaches to online consumer behaviour; the discussion and analysis of the theory of the determinants of consumer behaviour; the discussion and analysis of decision-making theory; the proposition of a new online information decision-making perspective and model; the discussion and analysis of consumer information-processing and response theory and models; the discussion and analysis of the theoretical foundations of consumer behaviour; and the identification of theoretical criteria for online consumer behaviour. Declaration – acknowledgements - abstract Secondly, the study develops a conceptual integrated theoretical model for online consumer behaviour, thereby theoretically grounding online consumer behavioural processes in the context of internal psychological behavioural processes and exposure to web-based communication messages. It is hence posited that the study provides a more precise understanding of online consumers’ complicated internal cognitive and psychological behavioural processes in their interactive search for and experience of online web-based communication and information, which can be seen as a major contribution to the field of study. / Communication Science / D. Litt. et Phil. (Communication)