The Swedish company Kockums AB, at the forefront within maritime and naval technology, is in need of a tool, document, and/or method to include environmental aspects in their product development process. This is mainly because of additional requirements put on Kockums AB from their main customer. Ship recycling is the major issue that has to be addressed and included in Kockums AB’sworking procedures. Moreover, ship recycling is a pressing issue to handle due to horrible conditions in South Asian countries, where most ship dismantling is taking place. For these reasons, the objective of this M.Sc. thesis was to integrate environmental aspects in the product development process at Kockums AB by designing and proposing a way of implementing a tool, document, and/or method. Environmental product requirements that Kockums AB is demanded to fulfill mainly derives from customers, classification societies, laws and legislations, and themselves. The Hong Kong Convention has been adapted, in 2009, but is yet to enter into force. Ship recycling is covered by the convention,and an ‘Inventory of Hazardous Materials’ has to be provided from the ship builder, and hence this is the main aspect for Kockums AB to consider. Naval ships are, however, excluded from the Hong Kong Convention. Kockums AB does not have a routine on how to handle environmental requirements nor are environmental aspects included in their product development process. Consequently, Kockums AB’senvironmental ambition should not be put too high and rather aim at follow laws. In an empiricalstudy, regarding environmental aspects at Kockums AB, difficulties were identified. Lack of environmental knowledge, communication problems, and misunderstandings regarding the ambiguous term environment showed to be most notable. The three most prominent success factors for asuccessful integration of ecodesign, from the conducted literature review and empirical findings, are education for employees, existence of an environmental champion, and top management support. A Long-term Environmental Action Plan (LEAP), which took the success factors into account and contains 18 Actions, was developed for Kockums AB, and is the ultimate result of this research. The LEAP was developed in accordance with ISO 14006, a new standard for incorporation of ecodesign in Environmental Management Systems, with the aim of reducing adverse environmental impactsthroughout a product’s lifecycle. Moreover, the proposed way of implementing the LEAP was based on a ”Plan, Do, Check, Act” methodology from Product-Oriented Environmental Management Systems (POEMS). POEMS focus on a product’s environmental efficiency throughout its lifecycle, by a systematic integration of ecodesign in the company’s strategies and practices, and hence continual improvements. This way of implementation should be familiar to Kockums AB because the company is certified according to ISO 14001, where continual improvement of environmental performance is a key factor. The proposed LEAP includes tools, documents, and methods that are to be used in daily work and product development at Kockums AB. It is a step towards environmentally conscious design and enhanced environmental knowledge at Kockums AB. Additionally, as a result of the LEAP, the expectation is that environmental conscious mindsets of employees arise.

The goal of this work is to evaluate the implementation of quality management system in the organization, identification of bottlenecks, including a proposal to remove them. The diploma thesis reports on the quality norms ISO according to their transformation into the requirements of company practical form. I analyse the ways in which the requirements of the standard ISO 9001:2008 the organization can be utilized in the activities, processes and quality requirements. The thesis deals with the various fundamental points of standards and the standard met in the organization is described.The final part is concerned with current state. I consider the pre-certified quality system and finally the possible way for improvement is suggested.

The aim of this thesis is to analyze the current state of the process of internal and customer complaint management in REHAU Automotive s.r.o., Moravská Třebová. Based on the facts to make own proposals for improving the process of managing inter-nal and customer complaints, which will lead to a more efficient process, thus saving time, costs and overall improving of quality management in the company.

The title of the research is Sustainability Performance Evaluation Management Systems Model for Individual Organizations and Supply Chains. This research has achieved its aim to develop and demonstrate the practical implementation of a simple and objective sustainability performance evaluation management system model for individual organizations and supply chains. It has resulted in the recognition that a new concept – Network of Interested Partners – underpins the achievement of sustainability. The term acknowledges the interdependence and reflects the essential cooperation that must be achieved between business organisations, their commercially related entities and the local community if progress towards sustainability is to be achieved. It therefore encompasses and extends the concept of a supply chain as currently used. Sustainable Development is defined by the World Commission on Environment and Development as development, which meets the needs of the present without compromising the ability of future societies to meet their own needs. Organizations, as part of human activities, also have to be sustainable. The sustainability of organizations is directly linked to the continual improvement of business performance. Many organizations have found a way to improve performance through the establishment of management systems. International Organization for Standardization (ISO) standards are recognized worldwide as reliable and efficient tools for the implementation of management systems. However, they do not always result in the desired improvement in outcomes. Therefore, if the required improvement of business performance is to be achieved, improved methodologies for development and implementation of performance evaluation (PE) processes are necessary. These methodologies must take into consideration sustainability principles. They also have to be applicable to individual entities and supply chains, with or without management systems in place. Supply chains are important because it is being increasingly recognized that overall supply chain performance is a means of adding value and competitive advantage to all businesses. In the first part of the research a performance evaluation model or PE (version 1 model) was developed. This was used as criteria to compare and evaluate existing performance evaluation processes and outcomes of individual organisations and their respective supply chain within the Gladstone region, Australia. Questionnaires have also been used to identify and evaluate the needs of the interested parties in relation to the organizations’ and supply chains’ business performance and processes of performance evaluation. All the information provided in the first part of the research was used by the researcher to develop the Sustainability Performance Evaluation Management Systems model or SPEMS (version 2 model). This incorporates the concepts of Network of Interested Parties/Partners. In particular, one of the outcomes is recognition that organizations need to establish partnerships if effective supply chain performance improvement is to be achieved. Therefore the establishment of partnerships has become a key requirement for the implementation of SPEMS. The establishment of partnership among participants of a supply chain of Gladstone and implementation of the eight first steps of the SPEMS (version 2 model) in this supply chain was commenced successfully through workshops. The supply chain was formed by commercial organizations, government entities and interested parties from the community. SPEMS requires that partners all have the same level of ownership and authority in the decisions of the supply chain. Some new terms and their definitions have been created within the research to support the new SPEMS model. They include: Network of Interested Partners, sustainability for organizations, sustainability KPI and sustainability friendly organizations. All of the above are encompassed within the final SPEMS (version 3 model).

This diploma thesis named “The Proposal of the System of Regular Monitoring of the Suppliers’ Process Capability Indices” is divided into two sections. There is a theory about statistical process control with emphasized process capability analysis in the first section. The content of the second section is starting point, procedure and the outcome of the project I worked on in Robert Bosch Company, České Budějovice. The aim of the project is the improvement of input quality via the evaluation of suppliers based on their outcomes of SPC.