This study explores the motivations, challenges, and design opportunities associated with using ChatGPT. The research employs an user-centred design approach to understand user interactions with ChatGPT and propose design concepts. Key motivations for using ChatGPT include its practical utility, ability to provide personalized answers, assistive capabilities, and role as an idea-sparring partner. However, users face challenges such as navigating large amounts of text, understanding how to prompt effectively, and dealing with ChatGPT’s lack of nuanced understanding. Consequently, this project proposes a redesign incorporating interactive features and Graphical User Interface changes to tackle these challenges. The findings suggest that the proposed concepts could significantly improve navigation and glanceability and facilitate the overviewing of past interactions. This research contributes to the field of interaction design by providing insights into the use of conversational generative AI and suggesting improvements for future applications.