Thesis (M.B.A.)--University of North Carolina Wilmington, 2009. / Title from PDF title page (February 22, 2010) Includes bibliographical references (p. 30-33)

Thesis (Ph. D.)--University of Oregon, 1999. / Typescript. Includes vita and abstract. Includes bibliographical references (leaves 117-123). Also available for download via the World Wide Web; free to University of Oregon users. Address: http://wwwlib.umi.com/cr/uoregon/fullcit?p9948029.

Thesis (M.A.)--Eastern Illinois University, 2010. / Includes bibliographical references (leaves 105-123).

Thesis (M.A.)--University of Alberta, 2010. / Title from pdf file title page (viewed on June 24, 2010). A thesis submitted to the Faculty of Graduate Studies and Research in partial fulfillment of the requirements for the degree of Master of Arts, Department of Sociology, University of Alberta. Includes bibliographical references.

‘A society where alcohol can be enjoyed with care for one’s health so that no one takes damage’ is the vision of Sweden’s alcohol monopoly Systembolaget. In its foundation Systembolaget aims to always inform citizens of the risks associated with alcohol consumption through various ways of marketing, without ever encouraging its recipients to buy alcohol. Since Systembolaget is a monopoly there is no other way to turn, which makes it paramount that they do not abuse their position of power to break their vows of engaging in this social marketing.This paper aims to explore how well Systembolaget keeps to not overlapping regular marketing with its own societal engagement, through a semiotic analysis of one of their campaign films called “Exercising & Drinking”– also with two interviews of people related to the making of this film.Regarding the results it seems as if they have failed to keep their promise of informing the involved risks of alcohol consumption in this particular film. Here they have also failed in their pursuit of not encouraging the consumption of alcohol, though not directly– They portrayed social gatherings of happy people consuming alcoholic beverages in various locations such as pubs, restaurants, parties, clubs and at home. This is a dubious crossing of their foundation, though a crossing nonetheless.The implications of this paper can be summed up as Systembolaget having failed in their social marketing, meaning that if they’ve done it once they could most certainly have done it again, which makes it important that future campaigns be scrutinized for further mistakes. For companies in a position of power as immense as Systembolaget, continued scrutiny so that no boundaries are overstepped is of major importance

Submitted by Tatiana Lima (tatianasl@ufba.br) on 2015-03-30T18:08:52Z No. of bitstreams: 1 Meirelles, Luize Pinheiro.pdf: 1048019 bytes, checksum: 2a9f865e5d7d3b5d6466d052d8dc04c2 (MD5) / Approved for entry into archive by Tatiana Lima (tatianasl@ufba.br) on 2015-04-06T19:53:54Z (GMT) No. of bitstreams: 1 Meirelles, Luize Pinheiro.pdf: 1048019 bytes, checksum: 2a9f865e5d7d3b5d6466d052d8dc04c2 (MD5) / Made available in DSpace on 2015-04-06T19:53:54Z (GMT). No. of bitstreams: 1 Meirelles, Luize Pinheiro.pdf: 1048019 bytes, checksum: 2a9f865e5d7d3b5d6466d052d8dc04c2 (MD5) / Esta pesquisa qualitativa, com abordagem metodológica de estudo de caso, tem a finalidade de examinar a reputação organizacional do Instituto Federal de Educação, Ciência e Tecnologia da Bahia (IFBA), a partir das dimensões da nova institucionalidade, através da perspectiva dos gestores. Para tanto, considera-se o conceito de reputação organizacional como uma imagem organizacional mais consolidada ao longo do tempo, resultado de repetidas interações e experiências acumuladas entre a organização e seus stakeholders e, por isso, com um vínculo difícil de ser rompido. Como corte temporal, estabeleceu-se o período a partir de 2008, uma vez que representou a transformação dos Centros Federais de Educação Tecnológica (Cefets) em Institutos Federais de Educação, Ciência e Tecnologia (IFs) pela Lei nº 11.892, de 29 de dezembro de 2008. As técnicas de pesquisa utilizadas para viabilizar a triangulação das informações mapeadas foram análise de documentos, observação participante e entrevista, esta última fundamentada pelo Método de Configuração de Imagem Organizacional, de Schuler (2004). A análise de documentos resultou na definição do conceito de nova institucionalidade e suas dimensões. Já a observação participante e a entrevista permitiram identificar os atributos que compõem a percepção da reputação organizacional do IFBA. Foram utilizadas 18 entrevistas de gestores, nos cargos de reitor, pró-reitores e diretores gerais dos campi. A estratégia de análise que possibilitou trabalhar estas diferentes técnicas de pesquisa foi a análise de conteúdo, com o suporte do software Microsoft Office Excel 2007. Os resultados obtidos revelaram que a percepção sobre a nova institucionalidade do IFBA está em transição, com a presença simultânea de características do passado e relacionadas ao perfil mais atual. A pesquisa mostrou ainda que os gestores possuem papel relevante nesta transformação para a nova institucionalidade, bem como ainda são influenciados pela reputação organizacional vinculada à antiga institucionalidade. This qualitative research, based on a case study methodological approach, has as its objective the examination of the corporate reputation of Instituto Federal de Educação, Ciência e Tecnologia da Bahia (IFBA), taking as a starting point the dimensions of the new institutionality, from the perspective of the managers. For this purpose, we consider the concept of corporate reputation as a corporate image that has been consolidated over time, as the result of many interactions and experiences accumulated between the organization and its stakeholders, which resulted in a link that became difficult to be broken. We established the period of research from 2008 on, since it represented the transformation of the Centros Federais de Educação Tecnológica da Bahia (Cefets) into Institutos Federais de Educação, Ciência e Tecnologia (IFs), according to Federal Law 11.892, dated December 29th, 2008. The research techniques used to triangulate the mapped information were documentary analysis, active observation and interview, this last one based on Schuler’s Method for Organizational Image Configuration (2004). The result of the documentary analysis was the definition of the new institutionality concept, as well as its dimensions. The active observation and interview steps allowed the identification of the attributes that constituted the perception of IFBA’s corporate reputation. We used a total of 18 interviews, made with managers in the posts of rector, pro-rectors and directors of the campi. The analysis strategy that allowed the usage of these different research techniques was the content analysis, developed with the aid of Microsoft Office Excel 2007 software. The results revealed that the perception about IFBA’s new institutionality is changing, but we notice that, simultaneously, there is the presence of some past characteristics associated to its current profile. The research has also shown that, at the same time managers have a relevant role in the transformation to the new institutionality, they

Thesis (MTech (Marketing))--Cape Peninsula University of Technology, 2016. / By virtue of existence, a brand has a history, and probably an envisaged future. Collectively these variables are understood to be central to a brand’s identity formulation. However, there are various other elements that may inform brand identity construction. This study investigated brand identity formulation of a bank brand in the South African banking sector. In essence, the current study probed variables or elements that inform brand identity formulation, in this service oriented sector. It is understood that individual human identities can collectively influence the formulation of an institution’s brand identity, among other factors. Therefore, a question arises whether academic brand identity theory and practice are congruent in service sectors, particularly the South African banking sector. Dominated by few major banks, the South African banking sector is characterised by an oligopolistic market structure, where services provided are seen to be generic. Hence, the current inquiry on the practice (or lack thereof) of brand identity theory for differentiation, and distinction purposes. In this regard, Nedbank was used as a reference institution. In essence, Nedbank brand identity was investigated.

Thesis (MTech (Marketing))--Cape Peninsula University of Technology, 2017. / This thesis, through the lenses of technology acceptance theory, and considering the lack of online interactivity in service delivery, aimed at proposing a model of online business registration adoption for re-branding the government Department of Trade and Industry (DTI) Congo-Brazzaville. Task-Technology Fit (TTF) and Technology Acceptance Model (TAM) were the underpinning theories with which the study described the social phenomenon: online business registration adoption at DTI Congo-Brazzaville as branding tool. Arguably, in doctoral level, without underpinning theories, research conclusions look speculative. The use of theory to underpin this study was further motivated by its interpretative nature and the interplay between technical and non-technical factors which are involved in the process of technology adoption in service organisation. To come up with new engagement, and informed from successful implementation of DTI South Africa’s e-governance model, DTI Congo was used as case study; hence the country is known for being at the bottom of the pile when it comes to the ease of doing business ratings. Despite resultant benefits namely increased efficiency, effectiveness and improved service delivery that offer e-governance in making services nearer to citizens and easing the strenuous processes involved in manual operations, not all managers at the DTI Congo advocate the adoption of online business system. The problem is that insufficient advocacy of online business registration enforces the void of re-positioning the organisation vis-à-vis its internal customers (employees) as lean and innovative. The overall research question is: “how does the DTI Congo-Brazzaville intend to improve business registration using online business registration service as a branding tool”? The main objective therefore was to propose online service adoption re-branding and re-positioning DTI Congo-Brazzaville.

Contribui na atribuição de valor ao exercício profissional e acadêmico da Ciência da Comunicação, enquanto elemento constitutivo do caráter institucional de organizações de grande porte com fins lucrativos. Objetivo: Buscar mais informações sobre a estrutura organizacional, os métodos de mensuração do retorno dos investimentos e a avaliação destes processos pelos profissionais da área e pelos seus controladores, na Petrobras S. A., na Basf S. A. e na Bayer S. A. Divisão Cropscience. Método: Estudo de casos com relato da estrutura organizacional, das metodologias adotadas e entrevistas semi-estruturadas dos principais envolvidos nos processos de patrocínios culturais, comunicação corporativa e comunicação interna, respectivamente. Resultados: Constata-se a aceleração na adoção destas metodologias, o interesse crescente sobre o planejamento e controle dos investimentos na área, bem como o início de um processo de sua inclusão na apropriação contábil gerencial e nos relatórios de desempenho econômico e de evolução patrimonial destas organizações. / A contribution to allocate value to professional and academic work in Communication Science, as part of large companies´ corporate nature. Objective: Finding more information on organizational structure, methods of measuring the return on investments and evaluation of these processes by professionals of communication and their controllers, at Petrobras S.A., Basf S.A. and Bayer S.A. - Cropscience Division. Method: Case studies with organizational structure, report of the methodologies adopted in cultural sponsorship, corporate communication and internal communication areas and their professionals´ points of view collected in semi-structured interviews. Results: It is verified an acceleration in the adoption of these methodologies, a growing interest on planning and controlling investments in the Communication area, as well as and a starting process which includes results on investment in ownership accounting management and in reports on economical development and equity performance of these organizations.

M.Comm. / The primary objective of the study is to determine the influence of service quality on the perceived relationship between internal marketing and the brand image of the South African staffing brands and staffing subsidiaries of the Kelly Group. The study will further seek to determine how the different elements of internal marketing influence the brand image of employees and clients of selected staffing agencies in South Africa. The elements of internal marketing mix, namely product, price, promotion, distribution, people, processes and physical evidence will be separately observed in terms of their influence on the brand image dimensions, namely brand consistency, brand trust, brand satisfaction and brand commitment. The influence of the dimensions of service quality, namely reliability, responsiveness, assurance and empathy on the dimensions of brand image and the influence of service quality on the elements of internal marketing, will be explored in order to determine the influence of service quality on the relationship between internal marketing and brand image. A framework to manage internal marketing, service quality and brand image in an integrated manner was determined. The conclusion and findings of the study were found to support the objectives of the study, and the results of the statistical analysis were found to accept the hypotheses of the study. Various recommendations for staffing agencies were given, based on the findings of the statistical analysis. These recommendations included the need for staffing agencies to monitor service quality gaps and confirmed that the internal product was highly influential to service quality, and therefore staffing agencies need to provide a competitive internal product to employees. Internal distribution was found to be highly influential towards the responsiveness, assurance and empathy of a service, and therefore staffing agencies need to focus on creating higher levels of internal service quality and teamwork within their organisations. Physical evidence and tangibles were found to be influential regarding the assurance and empathy of service quality and the importance of a modern, open-plan staffing environment and a professional employee dress code were identified. Internal promotion was found to be influential to the responsiveness of a staffing agency’s service, and therefore the need to segment employees to determine how much and how frequently information needs to be communicated to each group of employees was mentioned. The importance of staffing agencies considering the use of new media such as social networking websites, intranets and wikis was identified as most staffing agency employees work at the clients’ premises.