A public organization has a section for customer service which is responsible of order entry from customers concerning errands within real estate and business equipment, cleaning, transport operations and handicap appliance. According to the co-ordinators in hospitals within the organisation the customers are requesting for staff to talk to physically, meaning a person to speak with face to face. The customers experiencing that it’s sometimes difficult to call customer service or use the web form, which is the only communication paths in the current situation. Proposed changes presented claim that a complement to customer service with local service centers in every hospital. The purpose of this study is to evaluate a change proposition by weigh between efficiency and working environment, this by using multi-criteria analysis. To achieve the goal a decision model is designed in the decision tool DecideIT. The aim of the study is to recommend decision makers to choose one of the options based on as rational grounds as possible. The result of the study showed that the preferred alternative is not to supplement customer service with local service centers. For the most part, the result depending on the survey (represented result from working environment criteria) which showed that the majority of customers do not request a person to speak with face to face at all. / Inom en offentlig verksamhet finns en kundtjänst vilken hanterar orderläggning åt personal inom verksamheten av felanmälan och beställningar för fastighet- och verksamhetsutrustning, Städ- och transportverksamheter samt hjälpmedel. Enligt samordnare på sjukhus inom offentlig verksamhet efterfrågar personal möjlighet att prata med en fysisk person ansikte mot ansikte, då de anser att det ibland är svårt att ringa eller använda webformulär vilka är de ända kontaktvägarna i dagsläget. Utifrån detta har ett förändringsförslag presenterats gällande att komplettera kundtjänst med lokala servicecenter på varje sjukhus. Studiens syfte har varigt att med multikriterieanalys avväga mellan effektivitet och arbetsmiljö vid ett kompletteringsförslag av kundtjänst. För att uppnå syftet med studien har en beslutsmodell konstruerats i beslutsverktyget DecideIT. Målet med studien har varigt att rekommendera beslutsfattare inom verksamheten att komplettera kundtjänst eller inte utifrån så rationella grunder som möjligt. Resultatet visade att det föredragna alternativet är att inte komplettera kundtjänst med lokala servicecenter. Till största del är resultatet beroende på enkätundersökningen (representerar kriteriet arbetsmiljö) vilken visade på att större delen av kunderna till kundtjänst inte efterfrågar en fysisk person att prata med ansikte mot ansikte över huvud taget.

At no point in history have we demanded so much from our agricultural land whilst simultaneously leaving so little room for management error. Of the many possible environmental impacts from agriculture, soil and water salinisation has some of the most long-lived and deleterious effects. Despite its importance, however, land managers are often unable to make informed decisions of how to manage the risk of salinisation due to a lack of data. Furthermore, there remains no universally agreed method for salinity risk mapping. This thesis addresses these issues by investigating new methods for producing high-resolution predictions of soil salinity, soil physical properties and groundwater depth using a variety of traditional and emerging ancillary data sources. The results show that the methodologies produce accurate predictions yielding natural resource information at a scale and resolution not previously possible. Further to this, a new methodology using fuzzy logic is developed that exploits this information to produce high-resolution salinity risk maps designed to aid both agricultural and natural resource management decisions. The methodology developed represents a new and effective way of presenting salinity risk and has numerous advantages over conventional risk models. The incorporation of fuzzy logic provides a meaningful continuum of salinity risk and allows for the incorporation of uncertainty. The method also allows salinity risk to be calculated relative to any vegetation community and shows where the risk is coming from (root-zone or groundwater) allowing more appropriate management decisions to be made. The development of this methodology takes us a step closer to closing what some have called our greatest gap in agricultural knowledge. That is, our ability to manage the salinity risk at the subcatchment scale.

The rapid advance in information and communication technologies has effectively facilitated the development and implementation of information systems (IS) projects in modern organizations for reorganizing their business processes and streamlining the provision of their products and services in today's dynamic environment. Such a development brings organizations with numerous benefits including increased automation of business processes, improved customer service, and timely provision of effective decision support. As a result, evaluating and selecting the most appropriate IS project for development and implementation from a pool of available IS projects becomes a critical decision to make in modern organizations. Evaluating and selecting appropriate IS projects for development in an organization, however, is complex and challenging. The complexity of the evaluation and selection process is due to the multi-dimensional nature of the decision making process, the conflicting nature of the multiple selection criteria, and the presence of subjectiveness and imprecision of the human decision making process. The challenging of the evaluation and selection comes from the need for making transparent and balanced decisions based on a comprehensive evaluation of all available IS projects in a timely manner. Much research has been done on the development of various approaches for evaluating and selecting IS projects, and numerous applications of those approaches for addressing real world IS project evaluation and selection problems have been reported in the literature. In general, existing approaches can be classified into (a) cost-benefit analysis based approaches, (b) utility based approaches, and (c) optimization oriented approaches. These approaches, however, are not totally satisfactory due to various shortcomings including (a) the inability to tackle the subjectiveness and imprecision of the selection process, (b) the failure to adequately handle the multi-dimensional nature of the problem, and (c) cognitively very demanding on the decision maker. To address these issues above, this research has developed three novel approaches for effectively solving the IS project evaluation and selection problem under uncertainty in an organization. The first approach is developed for helping the decision maker better model the subjectiveness and imprecision inherent in the decision-making process with the use of linguistic variables approximated by fuzzy numbers. The second approach is designed to reduce the cognitive demanding on the decision maker in the IS project evaluation and selection process with the introduction of fuzzy pairwise comparison. The third approach is formulated with respect to the use of intelligent decision support systems for facilitating the use of specific multi-criteria analysis approaches in relation to individual IS project evaluation and selection situations. The developed approaches have been applied for solving three IS project evaluation and selection problems in the real world settings. The results show that the three developed ap proaches are of practical significance for effectively and efficiently solving the IS project evaluation and selection problem due to (a) the simplicity and comprehensibility of the underlying concept, (b) the adequate handling of inherent uncertainty and imprecision, and (c) the ability to help the decision maker better understand the IS project selection problem and the implications of their decision behaviours.

<p>In planning a suitable road network, planners put into consideration factors like gradients or slope of the area, available land-use and soil type, community or national landmarks and governmental interest. These different considerations and interest make the planning process complex and as such there might be confusion of interest in the decision making. The use of GIS and Multi-criteria analysis has helped planners to achieve desired and more accurate results and as such reducing the complex nature in the planning process allowing different stakeholders to reach a general conclusion.</p><p>Multi-criteria analysis (MCA) prevents the imposition of limit on the form of criteria and gives opportunity to decision makers to enter their own judgments. This provides a better communication among the decision makers and the entire community and as such creating a more open choice for analysis and possible changes if necessary. The aim of this thesis is to introduce the possibility of using GIS and MCA in road path planning in Nigeria, using Lokoja, the capital of Kogi state as a case study.</p><p>In actualizing the aim, satellite images of the area of study was obtained from the Landsat home page and analyzed to derive the land-use map. The land-use over the area of study was classified into five different classes using the unsupervised method of classification. A DEM over the area of study was downloaded from the website of the Consortium of Spatial information (CSI) and the DEM was used to derive the slope map over the area of study and the analytic hierarchy process (AHP) method was used in weighting the criterions according to preference.</p><p>As the conclusion of the analysis, a road path between two points was obtained. The start point of the road was located on an approximate coordinate of 219002, 958986 meters and the destination point on an approximate coordinate of 320322, 878101 meters. The start and destination point were selected randomly without any pre-knowledge of the area. The thesis has succeeded in showing that it is possible to determine a road path between two points using Geographic information system (GIS) and Multi-criteria analysis in Nigeria.</p>

In planning a suitable road network, planners put into consideration factors like gradients or slope of the area, available land-use and soil type, community or national landmarks and governmental interest. These different considerations and interest make the planning process complex and as such there might be confusion of interest in the decision making. The use of GIS and Multi-criteria analysis has helped planners to achieve desired and more accurate results and as such reducing the complex nature in the planning process allowing different stakeholders to reach a general conclusion. Multi-criteria analysis (MCA) prevents the imposition of limit on the form of criteria and gives opportunity to decision makers to enter their own judgments. This provides a better communication among the decision makers and the entire community and as such creating a more open choice for analysis and possible changes if necessary. The aim of this thesis is to introduce the possibility of using GIS and MCA in road path planning in Nigeria, using Lokoja, the capital of Kogi state as a case study. In actualizing the aim, satellite images of the area of study was obtained from the Landsat home page and analyzed to derive the land-use map. The land-use over the area of study was classified into five different classes using the unsupervised method of classification. A DEM over the area of study was downloaded from the website of the Consortium of Spatial information (CSI) and the DEM was used to derive the slope map over the area of study and the analytic hierarchy process (AHP) method was used in weighting the criterions according to preference. As the conclusion of the analysis, a road path between two points was obtained. The start point of the road was located on an approximate coordinate of 219002, 958986 meters and the destination point on an approximate coordinate of 320322, 878101 meters. The start and destination point were selected randomly without any pre-knowledge of the area. The thesis has succeeded in showing that it is possible to determine a road path between two points using Geographic information system (GIS) and Multi-criteria analysis in Nigeria.

This article seeks to enhance multi criteria decision making by providing a scientic approach for decomposing and structuring decision problems. We propose a process, based on concept mapping, which integrates group creativity techniques, card sorting procedures, quantitative data analysis and algorithmic automatization to construct meaningful and complete hierarchies of criteria. The algorithmic aspect is covered by a newly proposed recursive cluster algorithm, which automatically generates hierarchies from card sorting data. Based on comparison with another basic algorithm and empirical engineered and real-case test data, we validate that our process efficiently produces reasonable hierarchies of descriptive elements like goal- or problem-criteria. (authors' abstract)

At no point in history have we demanded so much from our agricultural land whilst simultaneously leaving so little room for management error. Of the many possible environmental impacts from agriculture, soil and water salinisation has some of the most long-lived and deleterious effects. Despite its importance, however, land managers are often unable to make informed decisions of how to manage the risk of salinisation due to a lack of data. Furthermore, there remains no universally agreed method for salinity risk mapping. This thesis addresses these issues by investigating new methods for producing high-resolution predictions of soil salinity, soil physical properties and groundwater depth using a variety of traditional and emerging ancillary data sources. The results show that the methodologies produce accurate predictions yielding natural resource information at a scale and resolution not previously possible. Further to this, a new methodology using fuzzy logic is developed that exploits this information to produce high-resolution salinity risk maps designed to aid both agricultural and natural resource management decisions. The methodology developed represents a new and effective way of presenting salinity risk and has numerous advantages over conventional risk models. The incorporation of fuzzy logic provides a meaningful continuum of salinity risk and allows for the incorporation of uncertainty. The method also allows salinity risk to be calculated relative to any vegetation community and shows where the risk is coming from (root-zone or groundwater) allowing more appropriate management decisions to be made. The development of this methodology takes us a step closer to closing what some have called our greatest gap in agricultural knowledge. That is, our ability to manage the salinity risk at the subcatchment scale.

At no point in history have we demanded so much from our agricultural land whilst simultaneously leaving so little room for management error. Of the many possible environmental impacts from agriculture, soil and water salinisation has some of the most long-lived and deleterious effects. Despite its importance, however, land managers are often unable to make informed decisions of how to manage the risk of salinisation due to a lack of data. Furthermore, there remains no universally agreed method for salinity risk mapping. This thesis addresses these issues by investigating new methods for producing high-resolution predictions of soil salinity, soil physical properties and groundwater depth using a variety of traditional and emerging ancillary data sources. The results show that the methodologies produce accurate predictions yielding natural resource information at a scale and resolution not previously possible. Further to this, a new methodology using fuzzy logic is developed that exploits this information to produce high-resolution salinity risk maps designed to aid both agricultural and natural resource management decisions. The methodology developed represents a new and effective way of presenting salinity risk and has numerous advantages over conventional risk models. The incorporation of fuzzy logic provides a meaningful continuum of salinity risk and allows for the incorporation of uncertainty. The method also allows salinity risk to be calculated relative to any vegetation community and shows where the risk is coming from (root-zone or groundwater) allowing more appropriate management decisions to be made. The development of this methodology takes us a step closer to closing what some have called our greatest gap in agricultural knowledge. That is, our ability to manage the salinity risk at the subcatchment scale.

At no point in history have we demanded so much from our agricultural land whilst simultaneously leaving so little room for management error. Of the many possible environmental impacts from agriculture, soil and water salinisation has some of the most long-lived and deleterious effects. Despite its importance, however, land managers are often unable to make informed decisions of how to manage the risk of salinisation due to a lack of data. Furthermore, there remains no universally agreed method for salinity risk mapping. This thesis addresses these issues by investigating new methods for producing high-resolution predictions of soil salinity, soil physical properties and groundwater depth using a variety of traditional and emerging ancillary data sources. The results show that the methodologies produce accurate predictions yielding natural resource information at a scale and resolution not previously possible. Further to this, a new methodology using fuzzy logic is developed that exploits this information to produce high-resolution salinity risk maps designed to aid both agricultural and natural resource management decisions. The methodology developed represents a new and effective way of presenting salinity risk and has numerous advantages over conventional risk models. The incorporation of fuzzy logic provides a meaningful continuum of salinity risk and allows for the incorporation of uncertainty. The method also allows salinity risk to be calculated relative to any vegetation community and shows where the risk is coming from (root-zone or groundwater) allowing more appropriate management decisions to be made. The development of this methodology takes us a step closer to closing what some have called our greatest gap in agricultural knowledge. That is, our ability to manage the salinity risk at the subcatchment scale.

This thesis deals with control of stock in an inventory, focusing on inventory placement. The purpose of this thesis is to reduce the transport distance within the main stock house while gathering inventory. This will be achieved by reconstructing the inventory placement in consideration with how frequently the inventories get picked and mass of the inventory. In particular, the literature and the data that is collected from the company´s business system have laid the foundation for the thesis. In general, interviews and observations also contributed to the data collection. To fulfill the aim and to produce arbitrary results, two issues have been developed regarding which attributes that should determine the position of the inventory in the stock house and how to obtain a more effective inventory structure? The authors have jointly produced a result of suggestions for future inventory placement in terms of picking frequency and weight. Initially a situation analysis was conducted to identify known problems with the inventory´s placement and storage systems. The problems that were identified were that the inventory placement has no consideration regarding picking frequency. To determine the most frequent picked inventory an ABC analysis was conducted. All of the inventories were spread out throughout the whole stock house. To take in account, the additional criterion, which was weight, a multi-criteria analysis was performed in combination with the ABC analysis. The results of the combined analysis provided that the basis for drawing up concepts for future inventory placement. The proposal includes optimized inventory placements in different zones of the most frequently picked inventory with weight as an additional criterion. / Arbetet behandlar området lagerstyrning med inriktning på optimering av artikelplacering. Syftet med arbetet är att minska transportsträckor inom centrallagret, detta genom en omstrukturerad artikelplacering med hänsyn till plockfrekvens och tyngd. I synnerhet har litteratur samt insamlad data från företagets affärssystem lagt grunden för arbetet. I allmänhet har intervjuer och observationer också bidragit till datainsamling. För att uppfylla arbetets syfte och ta fram ett godtyckligt resultat har två frågeställningar tagits fram angående vilka attribut som bör avgöra en artikels position i lagret samt hur en effektivare lagerstruktur kan erhållas. Författarna har gemensamt arbetat fram ett resultat i form av ett förslag för framtida artikelplacering sett till plockfrekvens och tyngd. Inledningsvis genomfördes en nulägesanalys för att identifiera kända problem med artikelplacering och lagersystem. De problem som identifierades var att artikelplaceringen sker utan underlag för plockfrekvens. För att utröna de mest frekventa artiklarna genomfördes en ABC-analys. Samtliga artiklar lokaliserades utspridda över hela lagret. För att ta hänsyn till ytterligare ett kriterium, vilket var tyngd, genomfördes multikriterieanalys i kombination med ABC-analys. Resultatet av den kombinerade analysen gav underlag för att ta fram förslag för framtida artikelplacering. Förslaget innehåller optimerade artikelplaceringar inom olika zoner för de mest plockfrekventa artiklarna med tyngd som ytterligare kriterium.