This research presents practitioners' insights on the concepts, theories, models, assessments tools, and other training practices that are currently considered when creating a two-day predeparture intercultural training (ICT) specifically for Americans departing for at least a one-year international assignment. This study reports data gathered by using a web-based survey that was completed by 25 practitioners from the intercultural communication field who provide predeparture ICT. The current literature in the field of ICT is presented as well as a sample outline of a two-day predeparture ICT program based on the results of this study and the literature. The outline indicates the primary content elements, one possible sequencing of such a program, as well as descriptions of how the elements are delivered and what tools are used to support the delivery. The motivation for this study was to provide a bridge between theory and practice in the field of ICT as there is an abundance of literature regarding the theory of the field, but very little has been written about how practitioners are employing the theories in their work.

No description available.

The number of senior missionaries serving missions for the Church of Jesus Christ of Latter-day Saints has increased in recent years. Many of these volunteers travel overseas and are therefore immersed in a different culture. Some of them adjust successfully and others do not. The purpose of this research was to assess senior missionaries' perceptions of the type of preparation they made and training they received before departure, the expectations they had of their assignment, the people and way of life in the islands, and the accuracy of those expectations, the challenges they faced, the factors that they felt helped them adjust to these challenges, the advice they would give to future senior missionaries, and the recommendations if any they would give to improve their training. Participants consisted of 37 senior missionaries currently serving on the islands of Samoa, Tonga, New Zealand, and Kiribati. The instrument used in this study was a questionnaire containing both quantitative and qualitative questions. Analysis of the quantitative data showed that subjects identified their previous experience living in the country and conversations with other Americans who had been to the country as the most helpful way to prepare for their assignment. The subjects felt that the most helpful aspect of the formal training was training that focused on their specific area of responsibility. The subjects reported having some challenges with the climate, the people, and the language barriers they encountered. Factors that were identified as being very helpful to participants in adjusting to the challenges included spiritual factors (such as prayer and scripture study), building good relationships with the local people and other missionary couples, maintaining contact with home, maintaining a positive attitude, striving to be tolerant, support from non-native supervisors, and staying active/busy. Analysis of the qualitative data showed that the participants felt that learning some of the host language, and learning more about the host culture prior to departure would be particularly beneficial. They also indicated that although training was provided prior to departure, the training needed to be more specific to their individual assignments, and it needed to involve some language and cultural training. In addition, it was also apparent that regardless of whether or not the missionaries had had previous experience living overseas, most of the subjects had a good idea what they where undertaking before they left home.

No description available.

This study outlines and evaluates a twelve week sociodrama programme aimed at creating cross-cultural awareness amongst adolescents. Three experimental groups and two control groups were involved in this process. Sociodrama is an experiential method of group work that utilises member strengths and experiences to create "shared" or "collective" dramas or enactments. Individual therapy is not involved. The process is "member-driven", with the director acting in an egalitarian manner as facilitator. Once the warm-up and enactments have occured, group members discuss the learning and exchange ideas about the process. This includes three methods of "learning" - behavioural, cognitive and affective. This study confirms that sociodrama is an effective method of creating crosscultural awareness amongst adolescents. / Social Work / M.A. (Mental Health)

It is now well recognised that an effective service recovery program is an essential part of firms??? service quality programs and critical to generating customer satisfaction and loyalty. A number of studies have investigated the impact of service recovery efforts (compensation, speed of response, etc.) on post-recovery satisfaction, mostly in Western countries. However, despite the importance of global markets, very few have examined how Eastern consumers react to service recovery efforts. Furthermore, none have examined the impact of cultural value orientation (cultural values measured at the individual level) in implementing effective service recovery programs. This is one of the few studies that have attempted to avoid the ecological fallacy, i.e., assume all consumers within a country are culturally homogeneous. Based on Justice Theory, this research conducted in Thailand, employed an experimental design to investigate how customer evaluations of service recovery efforts are influenced by interplay of the consumer???s cultural value orientation and service recovery attributes (apology, compensation, cognitive control, recovery initiation, and formality). The results reveal that cultural values of power distance, uncertainty avoidance and collectivism do indeed interact with a firm???s recovery tactics to influence perceptions of justice. In other words, the impact of a firm???s tactics is culturally dependent, and consumer expectations and perceptions of service recovery efforts vary, depending on customers??? cultural value orientation. Finally, all three forms of justice (distributive, procedural, interactional) along with disconfirmation of expectations, positively impact on overall service recovery satisfaction. Unlike previous studies, we found evidence to indicate that there is a temporal sequence associated with the three justice dimensions i.e., interactional and procedural justice precede and thus impact perception of distributive (outcome) justice. The results have implication for marketing theory as well as managerial action.

Bibliography: leaves 160-178

Thesis (Ph. D.)--Ohio State University, 2006. / Title from first page of PDF file. Includes bibliographical references (p. 93-99).

Laotian American students attending universities across the U.S. are first-, second-, and third-generation American. This generation status, along with their families' unique immigration experiences, likely impacts their adjustment to college. Data from the 2000 U.S. Census indicates a very low representation of Laotian Americans (7.6%) in the cluster of Asian Americans who have attained at least a Bachelor?s degree (42.7%). This low representation calls for further research on the Laotian American population to discover ways to increase these numbers. This study examines the mediating effect of campus connectedness on ethnic identity and college persistence attitudes and on other-group orientation and college persistence attitudes. It also examines mean group differences on campus connectedness by cultural orientation, among 82 low-land Laotian American college students. Results reveal that campus connectedness does not mediate the relationship between ethnic identity and college persistence attitudes. A mediation effect exists for campus connectedness on: 1) ethnic identity cognitive clarity (EI-clarity) and persistence and 2) other-group orientation and persistence. Mean group differences on campus connectedness by cultural orientation appear in the results.

Thesis (PhD) - Faculty of Higher Education, Lilydale, Swinburne University of Technology, 2009. / Thesis submitted in fulfilment of the requirements for the degree Doctor of Philosophy, Faculty of Higher Education, Lilydale, Swinburne University of Technology - 2009. Typescript. Includes bibliographical references (p. ??-??)