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The service encounter a meta theory of the customer/organization interaction and empirical tests of portions of the theory /Dyer, Paul L. January 1989 (has links)
Thesis (Ph.D.)--University of Tulsa, 1989. / Bibliography: leaves 133-148.
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Audit of the Salesforce.com application for ABC Inc.Bartels, Judith. January 2005 (has links) (PDF)
Thesis, PlanB (M.S.)--University of Wisconsin--Stout, 2005. / Field problem. Includes bibliographical references.
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The effects of customer participation on service outcomes a fit perspective /Dong, Beibei, Zou, Shaoming. Evans, Kenneth R. January 2009 (has links)
Title from PDF of title page (University of Missouri--Columbia, viewed on Feb 11, 2010). The entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract appears in the public.pdf file. Dissertation advisor: Dr. Shaoming Zou and Dr. Kenneth R. Evans. Vita. Includes bibliographical references.
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Measuring and managing consumer switching costs to improve customer retention in continuous services /Burnham, Thomas Adams, January 1998 (has links)
Thesis (Ph. D.)--University of Texas at Austin, 1998. / Vita. Includes bibliographical references (leaves 128-136). Available also in a digital version from Dissertation Abstracts.
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Multi-channel service : performance and implications for customer retention /Cassab, Harold. January 2005 (has links)
Thesis (Ph. D.)--University of Washington, 2005. / Vita. Includes bibliographical references (leaves 113-121).
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Emotional intelligence as a facilitator of the emotional labor processPrati, L. Melita. Ferris, Gerald R. January 2004 (has links)
Thesis (Ph. D.)--Florida State University, 2004. / Advisor: Dr. Gerald R. Ferris, Florida State University, College of Business, Dept. of Management. Title and description from dissertation home page (Jan. 13, 2005). Includes bibliographical references.
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