NDLTD Global ETD Search
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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

Search results

Showing 1 to 6 of 6 (0.101 seconds)

Spelling suggestions: "subject:"customer relations customer services"" "subject:"customer relations bustomer services""

1

The service encounter a meta theory of the customer/organization interaction and empirical tests of portions of the theory /

Dyer, Paul L. January 1989 (has links)
Thesis (Ph.D.)--University of Tulsa, 1989. / Bibliography: leaves 133-148.
Customer relations. Customer services.
2

Audit of the Salesforce.com application for ABC Inc.

Bartels, Judith. January 2005 (has links) (PDF)
Thesis, PlanB (M.S.)--University of Wisconsin--Stout, 2005. / Field problem. Includes bibliographical references.
Customer relations Customer services
3

The effects of customer participation on service outcomes a fit perspective /

Dong, Beibei, Zou, Shaoming. Evans, Kenneth R. January 2009 (has links)
Title from PDF of title page (University of Missouri--Columbia, viewed on Feb 11, 2010). The entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract appears in the public.pdf file. Dissertation advisor: Dr. Shaoming Zou and Dr. Kenneth R. Evans. Vita. Includes bibliographical references.
4

Measuring and managing consumer switching costs to improve customer retention in continuous services /

Burnham, Thomas Adams, January 1998 (has links)
Thesis (Ph. D.)--University of Texas at Austin, 1998. / Vita. Includes bibliographical references (leaves 128-136). Available also in a digital version from Dissertation Abstracts.
5

Multi-channel service : performance and implications for customer retention /

Cassab, Harold. January 2005 (has links)
Thesis (Ph. D.)--University of Washington, 2005. / Vita. Includes bibliographical references (leaves 113-121).
6

Emotional intelligence as a facilitator of the emotional labor process

Prati, L. Melita. Ferris, Gerald R. January 2004 (has links)
Thesis (Ph. D.)--Florida State University, 2004. / Advisor: Dr. Gerald R. Ferris, Florida State University, College of Business, Dept. of Management. Title and description from dissertation home page (Jan. 13, 2005). Includes bibliographical references.

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