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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Analysis of creation of an enabling environment within the public sector to improve service delivery through project management : the case of the Department of Correctional Services in the Rooigrond Area Commissioner / Maile Jonathan Phooko

Phooko, Maile Jonathan January 2006 (has links)
The study set out to investigate the infusion of Project Management into public service in order to improve service delivery, and to look at the advantage of using Project Management as a management tool. Enabling legislations were referred to, and brief background was made. The advantage of applying Project Management by the North West Provincial Government was highlighted through a reference of a case study of the province as opposed to the service rendered by DCS in the province. The study used a questionnaire to collect data, 50 employees were surveyed through questionnaires over a period of two weeks. Four areas were covered, that is, the Area commissioner's office, Rooigrond Prison, Mafikeng Prison and Mafikeng Community Corrections. The results revealed that most employees were not competent with Project Management, only few have an idea of what Project Management is. The response from participants exceeded expectations, because all questionnaires were received without any problems. The researcher recommends that Rooigrond Area Commissioner must apply Project Management in its structure to render services, and to offer training to the members in order to empower them. / (MBA) North-West University, Mafikeng Campus, 2006

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