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Analysis of creation of an enabling environment within the public sector to improve service delivery through project management : the case of the Department of Correctional Services in the Rooigrond Area Commissioner / Maile Jonathan PhookoPhooko, Maile Jonathan January 2006 (has links)
The study set out to investigate the infusion of Project Management into public service in
order to improve service delivery, and to look at the advantage of using Project
Management as a management tool.
Enabling legislations were referred to, and brief background was made. The advantage of
applying Project Management by the North West Provincial Government was highlighted
through a reference of a case study of the province as opposed to the service rendered by DCS in the province.
The study used a questionnaire to collect data, 50 employees were surveyed through
questionnaires over a period of two weeks. Four areas were covered, that is, the Area
commissioner's office, Rooigrond Prison, Mafikeng Prison and Mafikeng Community
Corrections.
The results revealed that most employees were not competent with Project Management,
only few have an idea of what Project Management is. The response from participants
exceeded expectations, because all questionnaires were received without any problems.
The researcher recommends that Rooigrond Area Commissioner must apply Project
Management in its structure to render services, and to offer training to the members in
order to empower them. / (MBA) North-West University, Mafikeng Campus, 2006
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